4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Evan P
Verified Buyer
S&S Hybrid Mattress
Took away our back pain that we had with our Endy, recommended for bigger people
Louise P
Verified Buyer
S&S Hybrid Mattress
Both my husband and I had back aches for the last couple of years. Selling our family home gave us the perfect opportunity to sell stuff and buy new. What a treat!!! We bought the hybrid mattress (recommended by our daughter in law who also suffered from chronic back aches). Speedy delivery accompanied by a new mattress cover and a new comforter…. We feel like newlyweds and our back aches are GONE!!! Our adventure continues…
ROCHELLE S
Verified Buyer
Flax Linen Duvet Cover
My Positives- Great service. Easy to order. Quick delivery.
Soft Linen sheets. Love the size of the flat sheet- nice and wide.
My Questionables- The flat sheet is a greener shade of charcoal than the fitted sheet.
I am hopeful that they last as their hand is a little on the thin side.
My Negatives- Wish there was less packaging.
Perhaps an option to opt out of the linen bag and packaging. The packaging is not environmentally friendly.
Soft Linen sheets. Love the size of the flat sheet- nice and wide.
My Questionables- The flat sheet is a greener shade of charcoal than the fitted sheet.
I am hopeful that they last as their hand is a little on the thin side.
My Negatives- Wish there was less packaging.
Perhaps an option to opt out of the linen bag and packaging. The packaging is not environmentally friendly.
Judith M
Verified Buyer
Down Alternative Duvet
I bought this duvet to spoil myself while camping in my van. Wow. It is better than I expected. Even my dog would jump on it as soon as I pulled it out of its case. I couldn’t even open it up properly before she melted right into it. I am very impressed. I’ll be buying another for my actual bed soon.
Cathy S
Verified Buyer
Wooden Bed Frame
Love my new bed frame and night stand!! Fairly easy to get together and very sturdy.
William R
Verified Buyer
Wooden Bed Frame
Great product! Extremely well packaged to avoid damage in shipment. It helps to have two people putting it together but it is very easy to put together and takes about 20 min to unpack and assemble. Very nice looking frame, well built and comfortable.
Nicole L
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
The border of the sheet and pillow cases of my linen were too crumpled and cannot desapear after ironing
Mike P
Verified Buyer
S&S Hybrid Mattress
Didn’t realize how much sleep I was missing out on until I slept in the bed. Aches and pains are less than before. I feel this bed is worth trying for anyone. Service from silk and snow was great. Mattress and bed frame arrived in less than a week. Assembly was easy to do, even by myself.
Melissa V
Verified Buyer
S&S Mattress
love it
Sue I
Verified Buyer
Love the towels!
Nicole P
Verified Buyer
Wonderful texture and weight. Still a bit warm for me for summer, but when the weather is decent (below 72), it really helps me stay asleep all night.
Debra H
Verified Buyer
The towels we purchased were awesome
We would purchase them again
We would purchase them again
Viktoriia S
Verified Buyer
S&S Hybrid Mattress
We like it!
Rebecca B
Verified Buyer
Plush Terry Towel - (2 Pack)
Bought for Mother’s Day and she loved them!
Tamara
Verified Email
Hybrid Mattress
Doesn’t hold up.
Bought this mattress 2 ish years ago and loved it when we first got it. One year in and the springs started sinking to the point where we were sinking in on one side of the bed. I tried writing to customer service and sent them photos and videos showing how bad it was but they insisted it was normal wear and tear. Not sure how that can be the case when you can literally feel the loose springs on the “damaged” sides. We are average built people with no kids so there was no jumping on the bed or anything. Pretty unhappy overall.
Bought this mattress 2 ish years ago and loved it when we first got it. One year in and the springs started sinking to the point where we were sinking in on one side of the bed. I tried writing to customer service and sent them photos and videos showing how bad it was but they insisted it was normal wear and tear. Not sure how that can be the case when you can literally feel the loose springs on the “damaged” sides. We are average built people with no kids so there was no jumping on the bed or anything. Pretty unhappy overall.
Response from Silk & Snow
Jun 16, 2023
Hello Tamara,
We apologize for the issues you encountered with our mattress and any inconvenience caused. We appreciate your feedback.
We apologize for the discomfort this has caused .Our team carefully reviewed the evidence you provided, and based on our warranty guidelines, the indentations did not meet the required threshold for warranty coverage. We apologize if this decision did not meet your expectations. We want to assure you that our warranty terms are in place to protect our customers and provide the best possible service.
We apologize for any confusion or dissatisfaction you experienced. However, we want to assure you that our 15-year warranty still stands in case any future issues arise. Please don't hesitate to contact our customer service team if you have any further questions or concerns.
Thank you for your understanding, and we appreciate your feedback as we strive to improve our products and services.
Best regards,
Arvind R
Verified Buyer
We love it!
Heidi S
Verified Buyer
S&S Hybrid Mattress
Perfect mattress! That says it all.
Mark P
Verified Buyer
Love it
Rob L
Verified Buyer
Adjustable Pillow (Retail)
This pillow is perfect. Not too hot, adjustable for what we want, and fantastic for comfort!!
Tina M
Verified Buyer
S&S Hybrid Mattress
I find the bed too soft onthe surface and it’s taking me a while to get used to it. If my husband didn’t Love this bed I might have returned it.
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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