Hello Lonny, Thank you for providing your feedback on your experience with our RV mattress. We appreciate your honesty and apologize for any inconvenience caused. We understand that you decided to try our hybrid mattress based on positive reviews and the availability of custom sizing. However, we are sorry to hear that the mattress turned out to be too stiff for your liking. We recognize that finding the right level of comfort is crucial for a good night's sleep. While we take pride in the quality and construction of our mattresses, we understand that individual preferences vary. We apologize for any confusion regarding the return options, as custom-sized mattresses may have limitations. We appreciate your kind words about our staff and customer service. Providing friendly and helpful support is important to us. We apologize once again for the mattress not meeting your expectations and for any inconvenience caused. Your feedback is valuable to us as we strive to improve our products and better serve our customers in the future. Best regards,

Hello Candace, We appreciate you sharing your feedback regarding the firm topper you purchased. We apologize that it did not meet your expectations and for any inconvenience caused. We understand that the bouncy feel of the topper is not what you were hoping for. We regret that it did not provide the desired comfort level you were seeking. We value your feedback and will take it into consideration as we continue to improve our products. As part of our commitment to customer satisfaction, we offer a 100 nights trial period for situations like this. It appears you are in contact with our team in order to facilitate the return of the item. We apologize for any disappointment this may have caused and want to ensure that you have a positive experience with our products. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to let us know. Thank you for sharing your feedback with us. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Best regards, Jeanne

Hello Sylvia, We greatly appreciate you taking the time to provide feedback regarding your experience with our muslin coverlet. We deeply apologize for the issues you encountered, this is certainly not the level of durability we aim to deliver with our products. We are aware that you had been in contact with our team in order to address the issue under the warranty. As part of our commitment to customer satisfaction, we offered to replace the item for you. However, we understand that you opted to return the bedding within the 100-night trial period. We sincerely apologize for the inconvenience and disappointment you have faced throughout this process. Providing a high-quality product and ensuring our customers' satisfaction are our utmost priorities, and we regret that we fell short of meeting your expectations in this case. Your feedback is extremely valuable to us as it helps us identify areas for improvement and enhance our product quality. We appreciate your patience and understanding during this situation. If there is anything else we can do to assist you or if you have any additional concerns, please do not hesitate to reach out to our dedicated customer support team. We remain committed to resolving this matter to your satisfaction. Once again, we apologize for the inconveniences caused and thank you for bringing this matter to our attention. Warm regards,