4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Mithun H
Verified Buyer
Amazing products!
JOHN M
Verified Buyer
Percale Cotton Sheet Set
Quite happy with purchase no problems putting it together. It takes 2 people to do it.
Well made I have one problem I'm no fan of styroe foam stop using it.
Well made I have one problem I'm no fan of styroe foam stop using it.
Della S
Verified Buyer
S&S Organic Mattress
It retains heat although it’s advertised as being cool. And it’s way way too firm considering it’s advertised as soft 😢
Response from Silk & Snow
Jun 16, 2023
Dear Della,
We appreciate you taking the time to share your experience with us. We apologize for any inconvenience you have faced regarding the heat retention and firmness of our mattress.
While our mattress is designed to provide a cool sleep experience, we understand that individual preferences and external factors can impact the perception of temperature. Your feedback is valuable to us, and we will take it into account as we continue to improve our products.
We apologize if the firmness of the mattress did not meet your expectations. We understand that mattress firmness can be subjective, and we strive to accurately describe the comfort level in our advertisements. We're sorry for any discrepancy you may have experienced.
To ensure your satisfaction, we offer a 100-night trial period with free returns. We would be more than happy to facilitate the mattress pickup from your home at no additional cost. Please reach out to our customer support team, and they will assist you with the return process and arrange a convenient pickup time.
Thank you for bringing these concerns to our attention, and we hope to have the opportunity to make things right for you.
Best regards,
Ade T
Verified Buyer
Down Alternative Duvet
Nice and comfortable
Kristen N
Verified Buyer
Silk Pillowcase
Great quality! I love this pillow case!
Joannie B
Verified Buyer
S&S Hybrid Mattress
No more back pain! Very comfortable !
Paul P
Verified Buyer
Wooden Bed Frame
The world needs more beds like this. No tools just a buddy and viola! Practical, comfortable and quick.
Daniel O
Verified Buyer
Adjustable Pillow (Retail)
I ordered 2 pillows, the other one was fluffy and the other one is very stiff. Very Recommended but order one at a time.
Response from Silk & Snow
Jun 04, 2023
Hello Daniel,
Thank you so much for sharing your experience.
We apologize for your experience with our pillows. To address the issue, we recommend manually separating the memory foam pieces in the pillow to achieve the desired level of fluffiness. You can remove as much foam as needed to customize the pillow to your preference.
If you are still not satisfied with the pillow after trying this, we invite you to take advantage of our 100-night trial period and return it for a full refund. We value your satisfaction and want to ensure you have a positive experience with our products.
Please don't hesitate to contact our customer service team if you need any further assistance. Thank you for your understanding.
Best regards,
L D
Verified Email
Pillow
Not a good support for neck pain. Took me too many nights without sleep to try to adjust it. Luckily my girlfriend likes it... It is just a big cloud without support. Not made for neck pain at all!!!! Quite hard to adjust to be confortable.
Manque de support pour mon cou douloureux. Ça m'a pris plusieurs nuits blanches à essayer d'ajuster l'oreiller... Au moins ma conjointe l'aime. C'est un gros nuage sans support. Pas fait pour les gens avec des douleurs au cou!!!! Très difficile à ajuster afin d'être confortable.
Manque de support pour mon cou douloureux. Ça m'a pris plusieurs nuits blanches à essayer d'ajuster l'oreiller... Au moins ma conjointe l'aime. C'est un gros nuage sans support. Pas fait pour les gens avec des douleurs au cou!!!! Très difficile à ajuster afin d'être confortable.
Response from Silk & Snow
Jun 04, 2023
Hello,
We sincerely appreciate you sharing your experience with us. We are sorry to hear you are not satisfied with your recent purchase. our feedback is crucial to us, and we will relay it to our team for further evaluation and improvement.
In light of your feedback, we would like to reiterate the option to return the pillow for a full refund within the 100-night trial period. We want to ensure your complete satisfaction and apologize for any discomfort you may have experienced.
Please reach out to our customer service team if you would like to initiate the return process. We appreciate your understanding and the opportunity to address your concerns.
Best regards,
Carolyn M
Verified Buyer
Platform Bed
It arrived promptly, was very easy to put together for one person. My only complaint was that one of the wooden legs had a chunk missing out of it, through the paint and down to the wood. It doesn’t affect function in any way. Overall I was happy with my purchase and would order from this company again
Daryl K
Verified Buyer
Muslin Coverlet
I use this light weight muslin blanket as my top sheet. I am a “tangled” sleeper and the extra weight of this is just right to keep those tangles at bay. And when it gets to be summer it will be all I need. Easily washed and dried.
Sylvie D
Verified Buyer
S&S Hybrid Mattress
Excellent
Joel R
Verified Buyer
S&S Hybrid Mattress
Très bon service de livraison.
S’est mon 2 ieme matelas et je les adore.
S’est mon 2 ieme matelas et je les adore.
Fatima K
Verified Buyer
Wooden Bed Frame
Beautiful bed, easy to assemble and great price!
Richelle U
Verified Buyer
Adjustable Pillow (Retail)
Money well spent. Very comfortable and have not experienced any neck kinks since I’ve purchased this pillow. Would never go back to another pillow that is not silk & snow.
Lorraine H
Verified Buyer
S&S Hybrid Mattress
Very fast delivery and the most comfortable foam mattress we have had so far. Probably because it is hybrid mattress. A bit soft for me but my husband likes it, I will try a bit longer. The only complaint we have, and the reason for four stars, is that we have a California king bed and we were sent a queen-sized quilt which would be too small. I had also ticked of lightweight instead of regular as our apartment is warm.
Geraldine V
Verified Buyer
Egyptian Cotton Sheet Set
This is my second set of these sheets as I’m so happy with the first set which I’ve had for 3 or 4 months. They fit beautifully and I love the ‘long side’ tag on the bottom sheet - so much easier when making the bed.
Very minimal shrinkage - washed in warm water and medium dryer heat.
Highly recommend
Very minimal shrinkage - washed in warm water and medium dryer heat.
Highly recommend
Ariel-Kevin N
Verified Buyer
S&S Hybrid Mattress
Don’t consider the 3 stars. Still trying it and…. So far so good ! I need more time to pronounce.
Elizabeth R
Verified Buyer
Adjustable Pillow (Retail)
This is the best pillow I ever bought! The customization is wonderful. It allows you to make it the perfect pillow ever. Highly recommend 👌
Barbara W
Verified Buyer
S&S Organic Mattress
The mattress is wonderful, delivery was fast but the customer service was terrible when making enquires into when the date the sale ended. I have never heard of a company that had a sale on with no end date and this person made no attempt to find it out.
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
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S&S Hybrid Mattress |
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