4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Lindy S
Verified Buyer
S&S Hybrid Mattress
We LOVE our silk & snow hybrid mattresses! Comfortable, not too firm, not too soft. The perfect balance. Highly recommend!
Andrew S
Verified Buyer
Egyptian Cotton Sheet Set
All good
Eric G
Verified Buyer
S&S Hybrid Mattress
Great mattress, very comfortable. Thank you!
Sarah M
Verified Buyer
Egyptian Cotton Sheet Set
I love it!
Sean B
Verified Buyer
S&S Mattress
Product - awesome
Customer service - fast
Return process - extremely flawed
Canât promise seamless return and exchange process and then come back and say sorry we are unable to facilitate the returnđ
Now I and my 8 month pregnant wife are calling charities, homeless shelters and donation centers trying to find someone who will take this mattress so we can get our money back.
Not right
Tighten up the process or add a note that exchanges are contingent upon location smh
Customer service - fast
Return process - extremely flawed
Canât promise seamless return and exchange process and then come back and say sorry we are unable to facilitate the returnđ
Now I and my 8 month pregnant wife are calling charities, homeless shelters and donation centers trying to find someone who will take this mattress so we can get our money back.
Not right
Tighten up the process or add a note that exchanges are contingent upon location smh
James M
Verified Buyer
Egyptian Cotton Duvet Cover
First month with the comforter has been great! Very happy so far.
Virginia V
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Lovely sheets, will buy again. They are a little more textured than linen bedding from other providers but not at all rough - a bit like linen mixed with a soft muslin. I really like their feel and drape.
Dana D
Verified Buyer
S&S Hybrid Mattress
Quicky and easy delivery. Aired the mattress out for a couple days before placing it on my frame. Didn't take long to adjust and sleeping much better. Very happy with my purchase.
Jacqueline C
Verified Buyer
Percale Cotton Sheet Set
Very nice sheets, they feel terrific! The color isn't quite what I expected, but that's generally a computer monitor issue.
Please add a lighter blue to your choices
Please add a lighter blue to your choices
William A
Verified Buyer
Wooden Bed Frame
nice hugh quality bed frame just the center legs were too loose of a fit making it difficult for a 1 person set up but notheing a little carboard wedges couldnt fix to hold them in place until the mattress was installed was all.
Anne-Marie T
Verified Buyer
Percale Cotton Sheet Set
I love the colour. I was concerned about texture after a single was, but sheets are much softer in a second wash. I would love to be able to buy fitted sheet and pillow cases separately.
Madison H
Verified Buyer
Wooden Platform Bed
Great delivery, even better product. It was so easy to put together! Extremely happy
Pam W
Verified Buyer
Down Alternative Duvet
absolutely the most amazing duvets I have ever owned. Silk and Snow stand behind their company and their customers as well. Hands down one the best quality duvets I have ever purchased and amazing customer service!!
Marthe G
Verified Buyer
S&S Organic Mattress
Le matelas Organique achetĂ© le 26 mai dernier rĂ©pond au confort que jâespĂ©rais, malheureusement il est dĂ©fectueux, il prĂ©sente un dĂ©faut de fabrication. DĂ©faut notĂ© dĂšs les premiers jours. Jâai envoyĂ© plusieurs photos et rĂ©pondu Ă toutes les demandes faites par le groupe de qualitĂ© des produits concernant ce problĂšme.Je vous suggĂšre de vous y rĂ©fĂ©rer pour les dĂ©tails.
Jâai hĂąte que cette situation dĂ©sagrĂ©able soit rĂ©glĂ©e. Je dĂ©sire un matelas parfait comme il se doit. Aussi je ne sait pas combien dâĂ©toiles inscrire plus haut.
Jâai hĂąte que cette situation dĂ©sagrĂ©able soit rĂ©glĂ©e. Je dĂ©sire un matelas parfait comme il se doit. Aussi je ne sait pas combien dâĂ©toiles inscrire plus haut.
Response from Silk & Snow
Jun 04, 2023
Bonjour Marthe,
Nous nous excusons sincÚrement pour la préoccupation que vous avez rencontrée avec votre récent achat du matelas Organique.
Nous avons pris note de votre situation et nous sommes au courant de l'ouverture d'un dossier pour traiter votre préoccupation. Notre équipe examine activement le problÚme et travaille à trouver une solution pour vous. Votre satisfaction est notre priorité absolue et nous vous remercions de votre patience pendant que nous résolvons cette situation. Soyez assuré que votre matelas est couvert par une garantie de 15 ans et nous nous engageons à vous fournir un matelas qui respecte nos normes élevées. Merci de nous avoir informés de ce problÚme et sachez que nous sommes là pour vous soutenir tout au long du processus.
Cordialement,
anne c
Verified Buyer
Best pillow I've had in a very long time because it can be adjusted so easily!
Marthe G
Verified Buyer
Mattress Protector
Je ne comprends pas comment en achetant le matelas Organique je ne peux acheter un protĂšge-matelas en fibre organique chez Silk & Snow. Câest un bĂ©mol dans la logique, une dĂ©ception. Jâaurais aimĂ© quâil soit en coton organique ou autre fibre naturelle.
Merci.
Merci.
Geoff M
Verified Buyer
S&S Hybrid Mattress
great service, fast delivery and nice mattress
DAN M
Verified Buyer
Excellent company to deal with that sell wonderful products. Weâve purchased a bed frame, duvet, duvet covers and everything has been amazing. Fast delivery, the whole experience has been great.
Audrina D
Verified Buyer
Percale Cotton Sheet Set
Everything I hoped for!! Perfect texture⊠I know some people on here complained about them being scratchy and hard or whatever, but I disagree completely! And they fit my double bed perfectly, no issues with corners popping⊠10/10 recommend! Thank you so much for your product!
Marie S
Verified Buyer
Muslin Coverlet
Pour un couvre-lit, la mousseline de coton se tient trĂšs mal. Le tissu nâest pas adaptĂ© Ă lâusage. Il est doux mais trop flexible.
Response from Silk & Snow
Jun 04, 2023
Bonjour Marie,
Nous sommes désolés d'apprendre que notre couvre-lit en mousseline ne répond pas à vos attentes. Nous apprécions votre retour.
Votre satisfaction est importante pour nous, et nous comprenons que le tissu ne convient pas à votre utilisation. Nous vous invitons à profiter de notre période d'essai de 100 nuits pour obtenir un remboursement, bien que cela n'ait jamais été notre intention de vous décevoir. Votre avis sera transmis à notre équipe pour prendre en compte vos commentaires et améliorer nos produits. N'hésitez pas à contacter notre service client pour bénéficier de notre politique de retour ou pour toute autre question. Nous sommes là pour vous aider.
Cordialement,
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live wellâexperience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live wellâexperience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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