4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Ian C
Verified Buyer
Wooden Bed Frame
Delivery was quick, assembly was simple. Great experience purchasing a new bed!
Response from Silk & Snow
Jun 11, 2022
Hi Ian,
That is excellent news! We are so glad to hear of your great experience with our brand. Thank you for taking the time to reach out. Happy sleeping!
All the best,
Michelle
Susanne J
Verified Buyer
S&S Hybrid Mattress
The mattress is working well for my back. Good delivery time. Thanks.
Response from Silk & Snow
Jun 11, 2022
Hi Susanne,
We are so glad to hear your new hybrid mattress is working out well and we appreciate your feedback on your experience. Wishing you many more comfortable nights of cozy sleep to come!
All the best,
Michelle
Jessica B
Verified Buyer
Egyptian Cotton Sheet Set
This sheet set is scratchy and the quality is poor. I am very disappointed given the price I paid. The website look and feel deceived me into thinking I was purchasing a high end product.
Response from Silk & Snow
Jun 10, 2022
Hi Jessica,
Thank you for reaching out and sharing your feedback with our company. We are sorry that your sheets are not quite what you expected and in our experience they can get softer by washing them. Of course, if you find that after further testing they are not suitable for you, please reach out during your 100 Night Trial to initiate a return. If you have any other questions or concerns please let us know by emailing hello@silkandsnow.com.
Sincerely,
Michelle
Beverly S
Verified Buyer
Adjustable Pillow (Retail)
best comforting pillows EVER ‼️
Response from Silk & Snow
Jun 11, 2022
Hi Beverly,
That is fantastic news! Thank you for taking the time to write to us. Happy sleeping!
All the best,
Michelle
Amanda W
Verified Buyer
Muslin Quilt
I’m obsessed with these blankets I bought one for every room in our house! They are light and lovely and soft, but also warm and cozy. What is this magic? Highly recommend.
Response from Silk & Snow
Jun 11, 2022
Amazing news, Amanda! We are thrilled to hear you are loving your new muslin quilts! Thank you so much for taking the time to write to us and for sharing your recommendation. Here's to happy sleeping!
All the best,
Michelle
Jonah F
Verified Buyer
Adjustable Pillow (Retail)
Amazing for side sleepers and for firm back support when lounging on your bed. Good quality/construction. Happy with the pillow! Bonus that the fill is easily adjustable. Bonus that S&S customer service was also on point when I needed it.
Only thing I need to know is how to get more fill from S&S if I want to add more to my pillow?
Only thing I need to know is how to get more fill from S&S if I want to add more to my pillow?
Response from Silk & Snow
Jun 11, 2022
Hi Jonah,
Thank you for reaching out and sharing your experience with our company. We are thrilled to hear you are enjoying your new pillow and appreciate your feedback. To learn more about acquiring additional foam fill, please contact our customer service team at hello@silkandsnow.com for more information.
All the best,
Michelle
Brenda G
Verified Buyer
S&S Hybrid Mattress
Love the bed but it’s not giving me a good nights sleep yet. I’m sure I will get use to it soon. I’ll let you know.
Response from Silk & Snow
Jun 11, 2022
Hi Brenda,
Thank you for taking the time to write to us and for sharing your feedback. It is common to need a slight adjustment period to get used to sleeping on a new sleep surface, especially if you have slept many years on your previous one. However, if after further testing you find that it is not suitable for you and you would like to proceed to a return, please send us an email to hello@silkandsnow.com to initiate your refund. We remain available if you have any other questions or concerns.
Sincerely,
Michelle
John A
Verified Buyer
S&S Hybrid Mattress
Very nice and comfortable. However the mattress is so high the complimentary comforter that came with the mattress is too small. A king size conforter would fit better
Response from Silk & Snow
Jun 11, 2022
Hi John,
Thank you for reaching out and sharing your insight with the team. Although we are pleased to hear you find your mattress comfortable we are sorry that the duvet is not fitting quite right and will be sure to follow up with the team as we are always looking to enhance our products where we can for the future. If you have any other questions or concerns please let us know by emailing hello@silkandsnow.com.
Sincerely,
Michelle
Paul
Verified Email
S&S Hybrid Mattress - Twin
The Silk & Snow hybrid is a better choice than the all-foam mattress we had previously tried from a competitor, as it has more support and sleeps cooler than the all-foam varieties. That said, I had heard about some stitching quality issues before and ours does exhibit that (loose, sloppy stitching in several parts). Seems more cosmetic than anything, but I had heard about this issue before buying ours and figured I'd flag it for future buyers.
Response from Silk & Snow
Jun 11, 2022
Hi Paul,
Thank you for taking the time to reach out and share your feedback with our company. We appreciate you bringing this issue to our attention and will be sure to follow up with the team as we are always looking for ways to enhance our products and services. If you encounter any issues with your mattress please let us know by emailing hello@silkandsnow.com as your 15 year warranty remains in full effect.
Sincerely,
Michelle
Betty S
Verified Buyer
Favourite on line store
Response from Silk & Snow
Jun 11, 2022
Hi Betty.
Thank you so much for your awesome feedback! We really appreciate you taking the time to reach out. Stay cozy!
All the best,
Michelle
Steph
Verified Email
S&S Mattress - Twin XL
I have been using the Silk & Snow mattress for a week now. It is wonderful!! I replaced my old mattress (spring coil) as I was waking up with back & neck pain. I’ve already noticed an improvement. Excellent support! So comfortable and cool. I’m grateful to once again be getting a restful sleep. If I could give the mattress a six star rating, I would! Highly recommend.
Response from Silk & Snow
Jun 11, 2022
Awesome news, Steph! Thank you for reaching out and taking the time to write to us. We are so glad you are so comfortable on your new S&S mattress. Here's to many more cozy nights of happy sleep to come!
All the best,
Michelle
Paul V
Verified Buyer
Storage Bed
Very good product, easy to assemble. Great price. Very happy with customer service. Delivery as per request. Highly recommended.
Response from Silk & Snow
Jun 11, 2022
Hi Paul,
We are so happy to hear of your awesome experience with our brand! Thank you for taking the time to write in. Wishing you many more nights of cozy sleep to come!
All the best,
Michelle
Erik P
Verified Buyer
Adjustable Pillow (Retail)
I was constantly waking up with neck pain until I got this pillow from Silk and Snow. Since getting my new pillow I wake up feeling so much better and I highly recommend it to anyone looking for a new pillow option. It’s super comfortable and I like that I can customize the feel to fit my preferences.
Response from Silk & Snow
Jun 11, 2022
Hi Erik,
Thank you for reaching out to share your experience with your new pillow. We are so glad to hear you are waking up feeling better and appreciate your recommendation. Here's to many more cozy nights of happy sleep to come!
All the best,
Michelle
Philip B
Verified Buyer
Egyptian Cotton Sheet Set
These sheets are too large when new out of the package but when washed fit well and feel nice on the skin.
Response from Silk & Snow
May 14, 2022
Hi Philip,
Thank you for reaching out and taking the time to let us know your sheets do not fit your mattress. We have designed all of our products to function together so there should be no size discrepancy, however if there is in your case please send us an email to hello@silkandsnow.com so we can further discuss this issue. Of course, if you find that these sheets are simply not suitable for you instead, you can initiate a return by sending us an email as well. Once again, we are sorry you are experiencing some difficulties with your accessories and we hope to resolve this matter swiftly.
Sincerely,
Michelle
Rochelle d
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Been reading about linen sheets for a while, glad I splurged on them.
Response from Silk & Snow
Jun 11, 2022
Hi Rochelle,
We are so pleased to hear you are enjoying your new flax linen sheets! Thank you for taking the time to reach out. Here's to many more comfy nights of restful sleep to come!
All the best,
Michelle
Amanda I
Verified Buyer
S&S Hybrid Mattress
I received my mattress last week and have slept on it two nights. The delivery was fast and the unwrapping process was relatively easy. I have to say that after giving this mattress time to regain its shape, and finally sleeping on it, I can attest to the high quality of this mattress. It truly feels luxurious - kinda like you're sleeping on a cloud. And for me, someone who was looking for something a little more firm, this was the problem and why I docked this a star. This mattress is listed as medium firmness and I would say it's more of a 5 than a 6.5. I'm going to give it a good try, but I'm concerned I will need to return it because of this fact. I wish Silk and Snow offered a firmer option.
Response from Silk & Snow
Jun 10, 2022
Hi Amanda,
Thank you for reaching out and for sharing your feedback with us. We appreciate your insight and will be sure to follow up with the team accordingly. We are so glad to hear you are sleeping well and if you find that after further testing it is not suitable for you, please send us an email to hello@silkandsnow.com to initiate a return during your 100 Night Trial. If you have any other questions or concerns please let us know.
Sincerely,
Michelle
Estelle d
Verified Buyer
Down Duvet
My second SS down duvet and it is amazing!
Response from Silk & Snow
Jun 10, 2022
Hi Estelle,
Thank you for reaching out and sharing your awesome news! We are so glad you are enjoying your down duvets. Thank you for taking the time to reach out, stay cozy!
All the best,
Michelle
Estelle D
Verified Buyer
Upholstered Bed Frame with Headboard
Bed is beautiful - was only expecting more of a few charcoal colour - almost looks more denim blue to me.
Response from Silk & Snow
Jun 10, 2022
Hi Estelle,
Thank you so much for taking the time to reach out and write to us. We appreciate your feedback and will be sure to follow up with the team accordingly as we are always looking for ways to enhance our products and services.
Sincerely,
Michelle
Ben S
Verified Buyer
Flax Linen Duvet Cover
Love these linen sheets, feels like sleeping in a hotel every night!
Response from Silk & Snow
Jun 10, 2022
Amazing, Ben! We are so glad to hear you are loving your your new Flax Linen sheets! Thank you for taking the time to write in. Stay cozy!
All the best,
Michelle
Jacqueline D
Verified Buyer
Egyptian Cotton Sheet Set
Wonderful customer service and lovely, soft bed linen.
Response from Silk & Snow
Jun 10, 2022
Hi Jacqueline,
We are so glad to hear this great news! Thank you for taking the time to write to us and share your awesome feedback. Here's to happy sleeping!
All the best,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
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S&S Hybrid Mattress |
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Egyptian Cotton Sheet Set |
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Adjustable Pillow (Retail... |
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