4.6
From 1
to 5
Reviews
21593
Recommend
10 / 10
TrustScore
9.29 / 10
Marsha S
Verified Buyer
I love this mattress! It is the right amount of softness and comfort. I don't like hard beds and this one is not. It hugs my body and lets me sleep late into the morning. The customer service is wonderful too. Buy this mattress.
Response from Silk & Snow
Nov 02, 2020
Hi Marsha,
Great news all around! Thank you for taking the time to leave us a message, we really appreciate it!
All the best,
Yvonne
Brent R
Verified Buyer
S&S Hybrid Mattress
I do not give 5 stars lightly. That is why you get 4. In order to get 5 the bed would have to be beyond a normal bed. Perhaps it would double as an AI counselor. Perhaps it would soothingly coo you to sleep. Perhaps it had a drug like effect of taking your mental and physical pain down to zero so a person could sleep.
Unfortunately this bed doesn't do any of those things. What it does do, it does better than any other bed I have shared with my wife for the last 20 years.
It supports without sag. It comforts without pressure points. It has allowed me to stay in bed for 8 straight hours on occasion. If you know me, you know that I maxed out at 7 restless hours before. So yeah, I'd love to leave a 5 star, but I've yet to meet the bed that satisfies the above desires. Until that day. NO FIFTH STAR FOR YOU!
Unfortunately this bed doesn't do any of those things. What it does do, it does better than any other bed I have shared with my wife for the last 20 years.
It supports without sag. It comforts without pressure points. It has allowed me to stay in bed for 8 straight hours on occasion. If you know me, you know that I maxed out at 7 restless hours before. So yeah, I'd love to leave a 5 star, but I've yet to meet the bed that satisfies the above desires. Until that day. NO FIFTH STAR FOR YOU!
Response from Silk & Snow
Nov 02, 2020
Hi Brent,
So great to hear that we've been able to give you an extra hour of blissful sleep! We'll have to see what we can do to earn that extra star in the future :) Thank you for your feedback!
All the best,
Yvonne
kenneth l
Verified Buyer
S&S Hybrid Mattress
took a couple of weeks to adjust but now we love our silk and snow matress
Response from Silk & Snow
Nov 02, 2020
Hi Kenneth,
Thank you for taking the time to write a review, we really appreciate it! Happy to hear you're enjoying your new hybrid mattress.
All the best,
Yvonne
Farzad A
Verified Buyer
Matelas S&S Hybride
I bought two mattress few months ago. Very comfortable for my back and I love them.
Response from Silk & Snow
Nov 02, 2020
Hi Farzad,
Wonderful news! Thank you so much for providing your feedback. We're so happy to hear that you're enjoying your new hybrid mattress.
All the best,
Yvonne
Meera M
Verified Buyer
S&S Hybrid Mattress
Super comfortable!
Response from Silk & Snow
Nov 02, 2020
Hi Meera,
We're so happy to hear that you're enjoying your new hybrid mattress! Thank you for taking the time to leave us a message.
Cheers,
Yvonne
Anna J
Verified Buyer
Upholstered Bed Frame with Headboard
Purchased a King bed frame with headboard in Oatmeal. Love the simple tailored design with just the right amount of detail. Also the headboard height - which was the only one we could find to fit under our window moulding/trim! Also love the look of the legs at the foot of the bed but the quality could stand some improvement. After only a month one leg started to bend and buckle - luckily noticed before the bed gave way and will have to reinforce it for long term safety. Also to note the Oatmeal colour although a nice neutral could stand to be slightly warmer in tone. I find it still too grey rather than beige so it still reads a little cool. Would be nice to have a slightly warmer tone as you already offer a grey option.
Response from Silk & Snow
Nov 04, 2020
Hi Anna,
Thank you for your honest feedback, we really appreciate it! I'll definitely pass on your notes regarding the legs to see how we can improve on this as well as the bedding colour offerings.
All the best,
Yvonne
Elizabeth S
Verified Buyer
customer service and great quality product. Chemical gassing-off and smell is gone in 48 hours. I washed the mattress cover that came on the bed to help with the chemical foam smell and that helped alot. i am happy with my bed and getting a great nights sleep
Response from Silk & Snow
Nov 02, 2020
Hi Elizabeth,
Wonderful news! So great to hear that you're enjoying your new mattress. Thank you for taking the time to write to us, we really appreciate it!
Cheers,
Yvonne
Olivia G
Verified Buyer
S&S Hybrid Mattress
This is a great bed for people who like a well-supported, comfy mattress. I am prone to lower back pain and this mattress has been a miracle
Response from Silk & Snow
Nov 02, 2020
Hi Olivia,
We're so happy to hear that your new hybrid mattress has solved your lower back pain issues! Thank you for leaving us a review, we really appreciate it!
Cheers,
Yvonne
Melissa M
Verified Buyer
Found the mattress very hot and softer than I had hoped. Customer service was pushy when I wanted to return it but eventually said they’d arrange for it to be picked up. It took 3 weeks for that to happen. Don’t think I’ll order a mattress in a box again.
Response from Silk & Snow
Nov 13, 2020
Hi Melissa,
Thank you for your honest feedback. We do apologize that your experience wasn't smooth and that it took some time for the return to take place. One thing I would like to mention is that we strive to be as flexible as possible with our return process and do genuinely want it to be uncomplicated for our customers. Unfortunately, we also have to ensure that we can assist in troubleshooting if possible and salvaging if there is a way to do so. This may include checking that the mattress is on an appropriate base and asking a few questions. I understand it can be frustrating when you are unhappy with the product and just want it out of your way. This is in line with our core values to ensure that we minimize waste and that we have done what we could on our end to help the customer with their issue. I do apologize if it came across as pushy however, as this is the last thing we want to be. The reason we have decided to go online mostly is due to the fact that we did not want to be pushy salespeople like some brick-and-mortar retailers. In terms of the time it took to return the mattress, unfortunately, with COVID-19 and the restrictions enforced across the country, it is more challenging for us to find local charities that are able to accept donations and to donate them safely. As with most retailers (online or physical), we have to ensure the product is returned before a refund can be issued. The intent is never to penalize you.
That said, I do see that your situation has been resolved and the refund has been issued. I hope that you were able, in the meantime, to find a mattress that is more suitable and respond better to your needs.
All the best,
- Louisa
Anne M
Verified Buyer
Adjustable Pillow (Retail)
Our pillows are very comfortable. My husband and I both removed more than half of the foam chips to get a pillow perfect for sleeping. This is very wasteful.
Response from Silk & Snow
Nov 14, 2020
Hi Anne, thank you for taking the time reviewing us. We produced an adjustable pillow because people do sleep in different positions and require different loft. Many customers do enjoy this and depending on certain factors, some customers do re-insert those memory foam fills or even remove more. We apologize for this, you can keep the memory foam fill in a plastic bag as you may need them in the future. If you need anything else, please contact us by email or phone number as we would be happy to help you.
Take care,
Rébecca
Jennifer Y
Verified Buyer
Bought mattress 2 months ago and have been trying to return it for over a month but still have not received any money back. I found it very soft. Bought a bed frame as well. A part was damaged and it took a while (and many emails back and forth) to get replacement parts. However, I am now happy with the bed frame.
Response from Silk & Snow
Nov 14, 2020
Hi Jennifer, thank you for taking the time writing to us. We apologize for the long wait on the return of your mattress as we were trying to locally donate it. I have personally emailed you regarding this, please verify your email and I will follow up with you on this. The reimbursement will be issued today.
Take care,
Rébecca
Kaitul R
Verified Buyer
Happy with my purchase! Bought this for my parents and they are loving it. I will definitely buy one more soon for my kids.
Response from Silk & Snow
Nov 02, 2020
Hi Kaitul,
Amazing! We're so happy that your parents are enjoying their new mattress. Here's to many more nights of happy sleep!
All the best,
Yvonne
Jillian R
Verified Buyer
Upholstered Bed Frame with Headboard
Love this bed frame! Stylish and simple, looks just as advertised in photos. Easy to assemble and very sturdy.
Response from Silk & Snow
Nov 02, 2020
Hi Jillian,
Thank you so much for your feedback. Glad to hear that you're enjoying your new bed frame!
All the best,
Yvonne
Thomas W
Verified Buyer
S&S Hybrid Mattress
Upgrading from a queen to a king was a huge improvement for my partner and I. This mattress is awesome though. Very comfortable and can't feel the other person move if they turn over. I highly recommend. The only warning I give is it extremely heavy and awkward once its out of the box.
Response from Silk & Snow
Nov 02, 2020
Hi Thomas,
Thank you so much for your review. We're thrilled to hear that you're enjoying your new hybrid mattress!
All the best,
Yvonne
Mike S
Verified Buyer
S&S Hybrid Mattress
2 months in, so far so good.
Response from Silk & Snow
Nov 02, 2020
That's wonderful to hear, Mike! Thank you for your feedback, we really appreciate it.
All the best,
Yvonne
Stephane J
Verified Buyer
S&S Mattress
Très confortable
Response from Silk & Snow
Nov 11, 2020
Bonjour Stephane, nous sommes content d'apprendre que le confort du matelas S&S est parfait pour vous. Bon dodo!
- Rébecca
Christophe J
Verified Buyer
Matelas S&S Hybride
Very nice sleep, perfect softness. Each time, the mattress takes it shape so it is a pleasure to go to bed.
Response from Silk & Snow
Nov 02, 2020
Hi Christophe,
Thank you so much for your feedback. Here's to many more nights of blissful sleep!
Cheers,
Yvonne
Josee
Verified Email
Hybrid Mattress
Wonderful! We've had the mattress for over a month now and it's wonderful. My husband no longer complains about not being able to get warm and I no longer get up with a sore back or hip. It's made all the difference. I've already recommended this mattress to several people. Thank you for making our sleep so much better!
Response from Silk & Snow
Nov 02, 2020
Hi Josee,
So great to hear that you and your husband are enjoying your new hybrid mattress. Thank you for your feedback and for recommending us to your friends! We really appreciate it.
All the best,
Yvonne
Len E
Verified Email
Hybrid Mattress
We would highly recommend this hybrid mattress. The memory foam and total support is extremely comfortable yet firm, no roll over transfer between my wife and I. We slept like babies from the 1st night on and waking up without back pain in your 50-60's was like winning the lottery. We wish we would have purchased sooner. We as well had many questions for Claire online and she was great at explaining everything and how this product was suited for us. I gave 4/5 star rating instead of a full 5 only because I felt the material/press-wood used in the storage bed/foundation was a bit substandard for the price, but not a deal killer, in my opinion. Being made in Canada also helped sell me on this product. Overall, I would highly recommend this mattress and storage foundation/frame.
Regards,
Len E, Fort Erie, Ont
Regards,
Len E, Fort Erie, Ont
Response from Silk & Snow
Nov 02, 2020
Hi Len,
Thank you for your honest review, we really appreciate it. I'll be sure to pass on your feedback regarding the storage bed material as well as your kudos to Claire. Here's to many more nights of blissful sleep!
All the best,
Yvonne
Sarah O
Verified Buyer
S&S Hybrid Mattress
Very comfy and cool!
Response from Silk & Snow
Nov 02, 2020
Wonderful news! Thank you for your feedback, Sarah.
All the best,
Yvonne
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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