4.6
From 1
to 5
Reviews
21593
Recommend
10 / 10
TrustScore
9.29 / 10
Marie-Hélène W
Verified Buyer
S&S Hybrid Mattress
Great bed and service.
Response from Silk & Snow
Nov 02, 2020
Hi Marie-Hélène,
Thank you for taking the time to write to us, we really appreciate it!
All the best,
Yvonne
Lynnae W
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
I love these pillow cases and fitted sheet! So comfortable and soft and luxurious! The only reason I gave 4 stars is because I would like it better if the elastic was a bit tighter as it pulls up the sides of my mattress, despite the large size.
Other then that, I love them! I also got the flat sheet and sleeping with both is amazing 💖
Other then that, I love them! I also got the flat sheet and sleeping with both is amazing 💖
Response from Silk & Snow
Nov 02, 2020
Hi Lynnae,
We really appreciate your honest feedback and I'll certainly pass on your message regarding the elastic. So wonderful to hear that you're enjoying your new linen sheet set!
Happy sleeping,
Yvonne
Isabelle H
Verified Buyer
Egyptian Cotton Sheet Set
Trèes beau drap! très confortable!
Response from Silk & Snow
Nov 11, 2020
Salut Isabelle, comme je suis contente d'apprendre que vous adorez l'ensemble de drap! Vous allez dormir comme enveloppé par du satin, bon dodo :)
-Rébecca
Rose T
Verified Buyer
S&S Hybrid Mattress
Been a couple of months since we ordered the Hybrid queen mattress.
We found the bed felt much firmer than expected. As a sidesleeper, pressure points are still a concern on this mattress, even though the weight requirement is well within the range that is recommended.
Shipped quickly and very little offgassing when removed from packaging. We gave it over 24 hours to acclimate before use.Overall, for the price, it's comparable to the more costlier mattresses of the same type.
We found the bed felt much firmer than expected. As a sidesleeper, pressure points are still a concern on this mattress, even though the weight requirement is well within the range that is recommended.
Shipped quickly and very little offgassing when removed from packaging. We gave it over 24 hours to acclimate before use.Overall, for the price, it's comparable to the more costlier mattresses of the same type.
Response from Silk & Snow
Nov 04, 2020
Hi Rose,
Thank you for providing your feedback, we really appreciate it. We typically find that it can take a few weeks to months for the hybrid to "break in" and be particularly comfortable for side sleepers, so perhaps it is taking just a bit longer for yours. Please do reach out to us if you continue to feel discomfort so we can hopefully assist!
All the best,
Yvonne
Suresh J
Verified Buyer
We're about 1.5 months into using the bed (replacement from a 12 year old mattress + box spring + metal base), and so far, so good. The current firmness is exactly what I need, and I really hope the mattress doesn't change much from this. Also, we've upgraded from a queen-sized bed to a king, which is a game changer in itself.
The 4 stars is for the mattress.
I also purchased the bed frame with headboard, and that would be closer to 1.5-2 stars - and I would not recommend it. The manufacturing quality is definitely sub-par. We've already had a replacement part shipped to us - the support of which Silk and Snow handled very well. The headboard is very wobbly - and weakly supported. The wooden slats that support the mattress always sound like they're going to crack when we sit on an edge of the bed. And during bed frame assembly, there were a lot of noticeable flaws that come from cheaply manufactured products (bolt holes mis-threaded, existing screws inserted at incorrect angles, splinters of wood throughout the product, etc...)
In summary, 90 days in:
Bed = Good
Bed frame = Bad
The 4 stars is for the mattress.
I also purchased the bed frame with headboard, and that would be closer to 1.5-2 stars - and I would not recommend it. The manufacturing quality is definitely sub-par. We've already had a replacement part shipped to us - the support of which Silk and Snow handled very well. The headboard is very wobbly - and weakly supported. The wooden slats that support the mattress always sound like they're going to crack when we sit on an edge of the bed. And during bed frame assembly, there were a lot of noticeable flaws that come from cheaply manufactured products (bolt holes mis-threaded, existing screws inserted at incorrect angles, splinters of wood throughout the product, etc...)
In summary, 90 days in:
Bed = Good
Bed frame = Bad
Response from Silk & Snow
Nov 04, 2020
Hi Suresh,
Thank you for taking the time to provide your honest feedback, we really appreciate hearing about both the good and the bad. I'll be sure to pass on your comments regarding the bed frame as this is certainly not up to our standards either. Wonderful to hear that you're enjoying the mattress otherwise!
All the best,
Yvonne
John F
Verified Buyer
Egyptian Cotton Sheet Set
We have been delighted in many ways with our king size memory foam mattress purchase. It is truly comfortable, yet supportive. Our only reservations arise from the fact that it is not as effective at dissipating body heat as more conventional coil/boxspring combinations, as clearly explained in the company literature. We avoid that issue by keeping the room temperature cooler than usual, but it was noticeable at the height of summer.
Response from Silk & Snow
Nov 04, 2020
Hi John,
We're sorry to hear that your new mattress is not sleeping as cool as you hoped though glad that you're still enjoying its comfort and support! Thank you for taking the time to provide your feedback, we really appreciate it.
All the best,
Yvonne
Anna T
Verified Buyer
S&S Hybrid Mattress
Overall, pretty comfy. Just the right amount of firmness. Edges don't sag. Quite a noisy mattress, though. I don't feel my husband roll over, but I can hear the mattress quite loudly when he does.
Response from Silk & Snow
Nov 02, 2020
Hi Anna,
Thank you for your honest feedback, we really appreciate it. I'll be sure to pass on your feedback regarding noise to see how we can fix this issue.
Happy sleeping,
Yvonne
Leah P
Verified Buyer
Pillow (promo)
Excellent CANADIAN company, wonderful customer service and policies. Would 100% recommend for people who want a medium firmness mattress. I ultimately went another direction as my partner and I were looking for a very firm mattress, but that did not stop Silk and Snow from treating me with the ultimate professionalism and kindness. Great company and quality product overall.
Response from Silk & Snow
Oct 30, 2020
Hi Leah,
Thank you for your review, we really appreciate it. So happy to hear that the process worked for you, even if the mattress didn't.
All the best,
Yvonne
wayne b
Verified Buyer
S&S Hybrid Mattress
Great combination of foam and coil and a vast improvement on our last mattress.
Response from Silk & Snow
Oct 30, 2020
Hi Wayne,
Wonderful to hear! Glad that you're enjoying your new hybrid mattress. Thank you for taking the time to leave us a review!
All the best,
Yvonne
Pierrette N
Verified Buyer
Matelas S&S Hybride
Nous sommes très satisfaits de notre achat. Nous le recommandons à nos amis, pour un futur matelas
Response from Silk & Snow
Nov 11, 2020
Salut Pierette, je vous remercie de nous avoir écrit. L'équipe est heureuse d'apprendre que vous aimez votre S&S Hybride! Bon dodo :)
- Rébecca
Michelle Z
Verified Buyer
S&S Mattress
J’ai longtemps cherché un matelas qui aiderait à diminuer mes douleurs au dos. J’ai du retourner des matelas très dispendieux. Ils sont souvent trop rigides.. En communiquant avec cette compagnie, il m’ont recommandé un matelas qui pourrait m’aider. Le service à la clientèle est exceptionnel. A ma grande surprise, le matelas a vraiment ameliorer mon sommeil.et mes douleurs.Le seul bémol il s’ecrase un peu sur les côtés lorsque nous sommes assis sur les bords. Mais pour le confort couché, il est parfait pour moi.
Response from Silk & Snow
Nov 11, 2020
Bonjour Michelle, ce fut un plaisir vous lire et je vous remercie d'avoir pris le temps d'écrire cela. Nous sommes vraiments heureux d'apprendre que ce matelas a pu vous aider pour la douleur que vous aviez, vous allez dormir comme sur un nuage dorénavant! Comme le matelas n'a pas de support sur les côtés, c'est normal que cela se produise et ne devrait pas impacter la façon dont vous dormez. Laissez-nous savoir s'il y autre chose que nous pouvons faire pour vous!
- Rébecca
Carmen W
Verified Buyer
Down Duvet
I’m in LOVE with this duvet! It ticks all the boxes for me:
Lightweight but you still feel cozy under it.
Great balance for my husband, who sleeps cold, and me who sleeps hot.
Soooo fluffy! And Nothing has poked thru after a month of use.
Well made, sturdy baffles and tightly stitched seams.
Canadian made, ethically sourced materials!
I’m thrilled with this purchase, it was worth the investment.
Lightweight but you still feel cozy under it.
Great balance for my husband, who sleeps cold, and me who sleeps hot.
Soooo fluffy! And Nothing has poked thru after a month of use.
Well made, sturdy baffles and tightly stitched seams.
Canadian made, ethically sourced materials!
I’m thrilled with this purchase, it was worth the investment.
Response from Silk & Snow
Oct 29, 2020
Hi Carmen,
Great news! We're thrilled that your new down duvet happily suits the both of you. Thank you for taking the time to write to us, we really appreciate it!
Cheers,
Yvonne
Cory H
Verified Buyer
I was having lower back pain with our old mattress and it’s all gone!! Thanks Silk and Snow!!
Response from Silk & Snow
Oct 29, 2020
Hi Cory,
Amazing! Great to hear that your new mattress has solved your back pain issues. Thank you for writing to us!
All the best,
Yvonne
Christine T
Verified Buyer
Matelas S&S Hybride
Sleep OK
Carol S
Verified Email
Terry Bath Towels
Awesome customer service! Thanks to Claire and the team! The lightweight duvet is perfect!
Response from Silk & Snow
Nov 02, 2020
Hi Carol,
Thank you for your wonderful feedback! I'll be sure to pass along your kudos to Claire and the customer service team.
Happy sleeping,
Yvonne
Beverly L
Verified Buyer
S&S Hybrid Mattress
Good mattress
Response from Silk & Snow
Oct 29, 2020
Thank you for your taking the time to write to us, Beverly! Great to hear that you're enjoying your new hybrid mattress.
Happy sleeping,
Yvonne
Carole-Ann S
Verified Buyer
S&S Mattress
Amazing sleep !!
Response from Silk & Snow
Oct 30, 2020
Hi Carole-Ann,
Wonderful to hear! Glad that you're enjoying your new mattress. Thank you for taking the time to leave us a review!
All the best,
Yvonne
Trevor W
Verified Buyer
Adjustable Pillow (Retail)
Very comfortable pillow. The best I have experienced. Well worth the money.
Response from Silk & Snow
Oct 29, 2020
Hi Trevor,
Fantastic news! Thank you for taking the time to write to us, we really appreciate it!
Happy sleeping,
Yvonne
Taylor W
Verified Buyer
Down Duvet
Thing works great! I like the lightweight cause I'm a Californian and having a nice summer duvet is way more important than a super warm winter one.
Only complaint is it slides around super easy in the duvet cover. I recommend they add some sort of attachment system on the inside of duvet covers and outsides of duvet so that way they can stick together
Only complaint is it slides around super easy in the duvet cover. I recommend they add some sort of attachment system on the inside of duvet covers and outsides of duvet so that way they can stick together
Response from Silk & Snow
Oct 29, 2020
Hi Taylor,
Thank you for your feedback! I'll be sure to pass it on so we can make our duvets even better. Great to hear that you're enjoying your duvet!
Happy sleeping,
Yvonne
Trenton M
Verified Buyer
S&S Hybrid Mattress
Really happy with our new mattress!! Would recommend to anyone
Response from Silk & Snow
Oct 29, 2020
Hi Trenton,
We're thrilled to hear that you're loving your new hybrid mattress! Thank you for taking the time to leave us your feedback, we really appreciate it!
All the best,
Yvonne
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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