4.8
From 1
to 5
Reviews
55
Recommend
10 / 10
TrustScore
9.6 / 10
Janet Dolan
MPII review
Verified Buyer
Ion MPPII 1/3 HP Dual Sump Pump System With Genesis Controller
The sump 1 circuit on the initial Genesis controller I received would not work. I have to say that the customer service rep did not seem to be well versed with troubleshooting. I did promptly receive a second Genesis controller which worked appropriately. Overall it’s a great system. If the initial Genesis controller had worked, I would have given 5 stars.
Response from SumpDirect LLC
Nov 06, 2026
Thank you for taking the time to share your feedback with us. We're glad to hear that your second Genesis controller is working well and that you find the system great overall. We sincerely apologize for the inconvenience you experienced with the initial controller and regret that Metropolitan Industries customer service did not meet your expectations during troubleshooting. Your comments are invaluable to us, and we will use them to improve our support processes. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your understanding and hope to provide you with a seamless experience in the future.
Ted Klikuszowian
nice setup
Verified Buyer
Ion Genesis Controller With Dual BA33 1/3 HP Pumps
I like this setup a lot. So far looks great.
Response from SumpDirect LLC
Nov 02, 2026
Thank you so much for your positive feedback! it is great to hear that you like the setup and that it looks great to you. If you have any questions or need assistance as you continue using it, please don't hesitate to reach out to us This Ion Genesis Package carries a 3-year warranty. Thank you for your business!
MARTIN CHALLENGER
Ion 2100DC battery charger
Verified Buyer
Replacement Ion 2100DC Battery Charger
Works great!! easy to install have had no problems.
Charger was delivered pretty quickly and well packaged
Would definitely order through Sump Direct again.
Charger was delivered pretty quickly and well packaged
Would definitely order through Sump Direct again.
Response from SumpDirect LLC
Oct 14, 2026
Thank you so much for your positive review! We're thrilled to hear that you found the installation easy and that the charger arrived quickly and in great condition. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again at Sump Direct! If you have any questions or need assistance in the future, feel free to reach out.
Dave Daigle
SumpDirect
John Asleson
Awesome product.
Verified Buyer
Ion+ Connect Sump Pump Controller
If you worry about what is going on in your basement/sump pit when you are not home- this is what you definitely need.
I had been using an Ion Endeavor for years and really loved it (still do) but when you are not home you have no idea what is happening.
The Ion+ is a nice small footprint and changing pumping levels/alarm settings etc. is very easy on the App and your phone. The solid state switch is a massive upgrade compared to mechanical floats. In one of my installs, I have two of these switches that have been working for over 10 years without any issues whatsoever.
The Ion+ needs a 2.4 GHz signal if you are using the WiFi model. The owner of this website (SumpDirect) as well as Ion Metropolitan went above and beyond in order to make sure everything was working smoothly.
I had been using an Ion Endeavor for years and really loved it (still do) but when you are not home you have no idea what is happening.
The Ion+ is a nice small footprint and changing pumping levels/alarm settings etc. is very easy on the App and your phone. The solid state switch is a massive upgrade compared to mechanical floats. In one of my installs, I have two of these switches that have been working for over 10 years without any issues whatsoever.
The Ion+ needs a 2.4 GHz signal if you are using the WiFi model. The owner of this website (SumpDirect) as well as Ion Metropolitan went above and beyond in order to make sure everything was working smoothly.
Response from SumpDirect LLC
Oct 01, 2026
Hi John,
Thank you so much for your thoughtful review and increasing the star rating to 5! We're thrilled to hear that you're enjoying the Ion+ and its features. It's great to know that the small footprint and user-friendly app have made managing your pump settings so convenient. We're also pleased to hear that our solid-state switch has performed reliably for over a decade in your installations—this kind of durability is exactly what we aim for!
We appreciate your feedback regarding the 2.4 GHz signal requirement for the Ion+ Connect Wi-Fi adapter. It's important for us to ensure that our customers have all the information they need for a seamless experience. I will be doing some testing and documenting of the Wi-Fi setup.
Thank you for acknowledging the efforts of our team at SumpDirect and Metropolitan Industries. We are always here to assist and ensure that everything works smoothly for our valued customers like you. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
Dave Daigle
Owner
SumpDirect
Firas Atassi
Excellent digital switch.
Verified Buyer
Ion Digital Sump Pump Switch (6" Range 10' Cord)
Great product and seems to be of high quality. I just got it hope it last for a long time. No more mechanical floats for me. Shopping with SumpDirect was also a great experience.
Norman Garcia
Small form factor but not as reliable
Verified Buyer
Ion BA33M 1/3 HP Sump Pump (Without Level Control)
They allow for a dual pump setup in a standard size sump pit. Their GPM is greater than Zoeller, and they operate at less amps. However, I had one of the pumps fail due to a bad bearing at 24 months. Hoping the new one lasts longer.
Response from SumpDirect LLC
Sep 10, 2026
Hi Norman,
Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciate the dual pump setup and the performance of our pumps compared to Zoeller. It's our goal to provide efficient and reliable products.
The new BA33M pump that you purchased has been refunded in full.
We hope your new WC33 pump exceeds your expectations and serves you well for years to come. If you have any further concerns or need assistance, please don't hesitate to reach out.
Thank you for choosing us!
Best regards,
Dave Daigle
Owner
SumpDirect
Norman Garcia
No customer support from manufacturer
Verified Buyer
Ion BA33M 1/3 HP Sump Pump (Without Level Control)
Sumpdirect has been very helpful and responsive to my concerns about the premature failure of TWO of these pumps within the warranty period. However, despite reaching out to the manufacturer multiple times, there's nothing but silence from them. I'd return the one I just bought, but with restocking, return shipping, and credit card processing fees, it'd be nearly 50 percent of the original purchase price. My opinion: DO NOT BUY METROPOLITAN SUMP PUMPS.
Response from SumpDirect LLC
Aug 21, 2026
Dear Norman,
Thank you for taking the time to share your feedback regarding your experience with Metropolitan Sump Pumps. We genuinely appreciate your kind words about our team's responsiveness and support. We strive to assist our customers as effectively as possible, especially in challenging situations like this.
We are truly sorry to hear about the premature failure of the pumps. Your concerns are valid appreciate the feedback.
SumpDirect has issued a full refund for the purchase amount of the unused BA33M sump pump. Please be sure to return the unused pump using the provided shipping label.
We value your opinion and hope to improve your experience moving forward. If there's anything else we can do to assist you, please do not hesitate to reach out.
Thank you for your understanding.
Best regards,
Dave Daigle
Sumpdirect Customer Support
Mark Kelly
Purchased as a Backup - Tremendous Service
Verified Buyer
Ion BA33M 1/3 HP Sump Pump (Without Level Control)
BUY CONFIDENTLY from SumpDirect. I'm a huge proponent of the Ion Sump Pumps. I've owned them for over 3 years and they are extremely powerful. I recently decided to order a backup and when I ordered the pump with a level switch I didn't need SumpDirect notified me and helped me change the order. This is TREMENDOUS customer service! I will be a repeat customer thanks to his 5-STAR EXPERIENCE!!
Response from SumpDirect LLC
Aug 05, 2026
Dear Mark,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you are a fan of our Ion Sump Pumps and that they have been reliable for you over the past three years.
We pride ourselves on providing exceptional customer service, and it’s wonderful to know that our team was able to assist you with your order. Your satisfaction is our top priority, and we’re glad we could help ensure you got exactly what you needed.
We truly appreciate your kind words and your trust in SumpDirect. We look forward to serving you again in the future!
Best regards,
The SumpDirect Team
Robert Faedtke
Verified Buyer
Ion Power+ Sump Pump Backup Battery
Thanks for helping Dave
Response from SumpDirect LLC
Jul 27, 2026
Dear Robert,
Thank you so much for your kind words! We're thrilled to hear that we were able to assist you. Our team strives to provide excellent service, and it's always rewarding to know that our efforts made a positive impact. If you need anything else or have further feedback, please don’t hesitate to reach out.
Best regards,
Dave Daigle
Owner
SumpDirect
Glen Young
thanks
Verified Buyer
Ion 30ACi+ Sump Pump Backup System
Quick delivery
Response from SumpDirect LLC
Jul 21, 2026
Dear Glen ,
Thank you for your positive feedback! We're thrilled to hear that you were satisfied with our quick delivery service. We strive to provide a seamless experience for our customers, and your kind words motivate us to keep up the good work. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Dave Daigle
Owner
SumpDirect
Harold Mierisch
Verified Buyer
Ion 30/35AC Sump Pump Backup Inverter Only
Received great and fast service.
Response from SumpDirect LLC
Jul 03, 2026
Dear Harold,
Thank you so much for your positive review! It is motivating to hear that you received great and fast service. Your satisfaction is our top priority, and it's always encouraging to know that our efforts are appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again soon!
PS: We recommend replacing the battery every 3 years to ensure optimal system performance and reliability.
Best regards,
[Your Name]
[Your Position]
[Your Company]
Povilas Ivanovas
best service
Verified Buyer
Ion Digital Level Sensor (10' Cord)
Had the best service with this company, they called me to thank me for a purchase, explained if its the right product every time I purchased something. Very best experience.
Response from SumpDirect LLC
Jul 03, 2026
Dear Povilas,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received exceptional service and that our team was able to assist you in finding the right products. Your satisfaction is our top priority, and it's feedback like yours that motivates us to continue providing the best service possible.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Dave Daigle
Owner
SumpDirect
802-318-1808
Alireza Razavi
good but read when deep
Verified Buyer
Ion Digital Level Sensor (10' Cord)
The sensor works good, but the 0 reading is when 6 inches deep! I would liked to read 0 at a much lower value!
Response from SumpDirect LLC
Jul 03, 2026
Dear Alireza,
Thank you for taking the time to share your feedback with us. Sorry for the delayed response. We appreciate your input regarding the sensor's performance, particularly the depth at which it registers a reading of 0. We understand how important it is for you to have a more responsive reading at lower values.
The sensor can be lowered as close as possible to the pump discharge flange to leave less water in the sump pit. You do not want to lower it too far because the water level should always be above the pump intake to avoid air locks and pump performance issues.
Best regards,
Dave Daigle
Owner
SumpDirect
802-318-1808
Theo Kestner
Great experience.
Verified Buyer
Ion Genesis Sump Pump Controller (10' Sensor Cords)
Best price and delivery was super fast. I have the ion genesis installed and everything is working great.
Response from SumpDirect LLC
May 12, 2026
Thank you so much for your positive review! We're thrilled to hear that you found our prices competitive and that your delivery was quick. It's great to know that your Ion Genesis is installed and functioning perfectly. If you have any questions or need further assistance, feel free to reach out. We appreciate your support!
Nathan Yaun
Works perfectly
Verified Buyer
Ion BA33M 1/3 HP Sump Pump (Without Level Control)
I had two of these pumps that worked multiple times per day for over 10 years so I bought two more when the old ones started to struggle. They were direct replacements for the old ones and work flawlessly now.
Response from SumpDirect LLC
May 04, 2026
Thank you so much for your positive feedback! We're happy to hear that your previous pumps served you well for over a decade and that the new replacements are working flawlessly. Your loyalty means a lot to us, and it's great to know that our products continue to meet your expectations. If you have any questions or need assistance in the future, please don't hesitate to reach out.
Richard Bolowsky
Works Great
Verified Buyer
Ion BA75i 3/4 HP Sump Pump (20' Cord)
Works great so far. Easy to install!
Response from SumpDirect LLC
Apr 30, 2026
Thank you for your positive feedback! We're thrilled to hear that you found the installation easy and that everything is working great. If you have any questions or need further assistance, don't hesitate to reach out.
Gregory Tomic
Verified Buyer
Ion Genesis Controller With Dual BA33 1/3 HP Pumps
Good price for quality pumps
Response from SumpDirect LLC
Apr 28, 2026
Thank you for your positive feedback! We're thrilled to hear that you found our pumps to be of great quality at a good price. We strive to provide the best products for our customers, and your satisfaction means a lot to us. If you have any questions or need assistance in the future, feel free to reach out.
Brian Raivel
Verified Buyer
Ion Digital Sump Pump Switch (6" Range 10' Cord)
very easy to install and works great so far
Response from SumpDirect LLC
Apr 16, 2026
Thank you so much for your review!
FREDERICK SANDEFER
sump direct
Verified Buyer
Ion BA50i 1/2 HP Sump Pump (10' Cord)
I have had the sump about a week. It is working very well. It is under constant use. My last on lasted 9 years. I hope this does the same.
Response from SumpDirect LLC
Mar 23, 2026
Thank you so much for your review! We're thrilled to hear that your new sump is working well for you. It's great to know that it's already under constant use and living up to your expectations. We appreciate your loyalty and hope that this one serves you just as well, if not better, than your last one. If you have any questions or need assistance in the future, feel free to reach out. Happy pumping!
JAMES BUSHOR
Work great
Verified Buyer
Ion Power+ Sump Pump Backup Battery
Perfect for what I needed.
Response from SumpDirect LLC
Dec 12, 2025
Thank you so much for your positive feedback! We're thrilled to hear that our product was perfect for your needs. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your support!
About SumpDirect LLC
Since 2010, SumpDirect has provided homeowners, contractors and property managers with reliable sump, sewage, and effluent pump systems. Our team is dedicated to providing high-quality services and products to our customers. With over 15 years of experience in the industry, we strive for excellence in everything we do. Transparency, integrity, and innovation are at the core of our business practices. Our commitment to customer satisfaction sets us apart from the competition. Get to know more 'about us' and discover how we can meet your needs. Thank you for visiting our page and we look forward to serving you.
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SumpDirect LLC is a Verified Merchant
Questions? Contact Us
sales@sumpdirect.com
802-318-1808
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