Satisfied customer. Thank you and keep up with the good work.

Delivery is fast! Pls note that your gift food is wasted because my dog is allergic to them. Pls leave a check box for me to uncheck the gift so that your gift can be enjoyed by the dogs in need.

Always delivers on time and drivers are fast and very polite

Excellent customer service!

Very prompt communication, super fast delivery

Excellent service and fast delivery, never had any problems

送貨速度快，送貨員非常有交帶！

Super quick delivery and good pricing

very good for my three dogs to stroll around, they enjoyed it very much

Goid

Good price & fast delivery👍🏼

非常好

Good products. Good communication and good delivery.

excellent choice of products, website is easy to navigate and checkout a breeze, delivery is fast... very happy

出貨快而準

It is better to confirm the exact date of delivery.

Good experience 👍🏻

方便快捷送貨

Fast delivery

落單及送貨妥當，有與客人溝通，令客人放心

Fast Trade. Fast Delivery.

Very smooth process, professional and fast delivery ..:.

Large variety of products at competitive price. Speedy delivery. I wish the tracking system worked better though.

Very good !!

Your very professional.

I realised the food I ordered contained chicken fat so I asked for a refund. Stephen was very efficient and helpful. Very impressed with the service. Will come back

The water dispenser bottle that I bought from them were actually dripping while the one I previously bought from Whiskers and Paws will not.

Competative price....Easy to order and efficient delivery with no problems. They find the house easy and deliver outside as asked and send picture of delivery. Very good service!

Timely delivery

Smooth & efficient order and delivery

Delivery time arrangement was not fulfilled but the staff was quick to follow-up and assisted with my questions. Good customer service :)

Good service

效率很高 很快送達！

a very good shop, speedy delivery and very helpful staff members!

The tracking code doesn't work at all and he delivery guy call me when he'd already arrived, make me trouble in managing my time.

Quick delivery

價錢合理，出貨準時，最值得稱讚送貨員態度親切 有禮，並在預期時間送達，很好 ！

good

Friendly and helpful

Great customer service! I had issue with wrong size crate and they were very kind to quickly resolve the problem.

Excellent communication and support with my query.

Great service ! Speedy delivery !

Very fast delivery

Good prices, good selection, and fast shipping. Excellent all around.

Very fast delivery

Quick and Reliable Service

easy order via website, fast delivery. More discount is better :)

Products arrived very quickly. The prices were great and the products were as described. Pups was very happy!

Good after-sales service

品種比別的網上購物平台多，例如藥用洗毛液。

As always, good quality and good service!

送貨包裝穩妥

Good service

我覺得Epet 是一間良好老實的商店，接近到期日的特價食品會清楚寫明到期日，令我可以放心購買。職員服務態度亦很好，遇到問題也會跟進。

Very impressive!

方便快捷，價錢合理

I've already ordered many times , this time, gifts to try food. Thanks

Perfect as always. Fast delivery and good products

Fast and reliable delivery. Good quality product. Would be even better if the cushion is even more furry and comfy for my pet dog.

服務流程快速順暢，讚訊息清晰，讚速遞師傅有禮貌，直送至我家村屋2樓閘前。(覺得有啲唔好意思)。

I got all I want from this site with reasonable price.

今次完成交易19/11 但貨品28/11 才收到, 收貨時間比較長

完全冇星

Incredible service! I my puppy had an emergency operation and we desparately needed a suitable collar. ePet replied promptly and even gave me options to receive the products immediately. they even made sure we got the right size for our dog! I cannot thank them enough. Will definitely recommend ePet.hk to all my friends!

冚家剷。留低指示話星期六送貨，完全無視。

very good, perfect

very efficient delivery!

👍🏼👍🏼

The most used pet supplies shop in HK from us.

I’m a repeating customer. Wonderful customer experience and delivery services. Price is reasonable comparing to other shops.

Staff is very nice and helpful, he is willing to solve my problem patiently. Very delighted shopping experience

V good

第一次光顧，因為食開既貓糧喺呢度見到有貨。整體購物流程都幾順，送貨亦算快，大約四日左右就送嚟。除咗個貓糧比我原先買果間貴之外（因為果間冇貨所以先喺呢度買），感覺唔錯，有需要會再幫襯。

Good

The packing of my dog food is broken when I open the box. Just happen this time.

Very personal service. Excellent. The delivery guy is very friendly and knowledgeable 👍

Great service! Rox is currently making friends with her new crate for travelling. Super helpful with their exchange policy when I initially purchased the wrong size product. Easily contactable via WhatsApp, they made the exchange smooth and efficient. Recommended!

我透過網上找到ePet網站並尋找本人所須購買物品，且利用Whatsapp聯絡及詢問有關所購貨物之詳細資料，出乎意料的每次的詢問都會快速回覆和詳盡， 雖然昰文字上溝通，但可以感受到公司員工的熱誠和友善，購買後有email提供貨單並且可以網上追蹤貨物運送流程，今次購物的意外驚喜是ePet送贈多包狗糧試食包，是次購物我是感到非常非常滿意和開心，是愉快的購物。期待下次購買再有意外驚喜🤣🤣

Fast delivery, good variety of products available

有部份狗糧撞凹

Efficient & fast delivery!

Good

User friendly online portal. Good selection of brands. Delivery is very professional

Feel excellent

fast and good delivery.

收貨時間和地點都難以更改，很少自取點，有待改善。

準時送到

Excellent service. Speedy delivery. Highly recommend for everyone.

處理訂單速度快。會跟進問題和適時解決。處理訂單的職員和最近的運輸公司職員態度均良好!

As always great, I am a happy and returning customer!

新鮮的購物體驗，9月30號下單，10月7號收到貨

Longest wait ever of online pet shop delivery. It takes four days to receive my package. Never buy anything from this shop again.

Very good price and efficient communication

The staffs are very helpful. Service is excellent!

Good

Good

1) request to deliver on wed, but delivery company contact to deliver on Tue. It is not first time to have this kind of delivery issue. Please check and improve. 2) Ordered cans and frozen raw food. Understood it requires special arrangement for frozen food, but it is weird to arrange delivery with 2 different delivery companies (1 for cans and 1 for frozen food). It took me to wait whole day to receive parcels twice. Not very convenient. Please kindly review and consider back to use 1 delivery company.

Staff are friendly and helpful. Prompt delivery service👍🏻

Excellent customer service and products. Fast delivery. The only negative is they don't stock any really cheap clumping cat litter.

fast and good