Fast delivety

Took 6 days time to transport

Good price and fast delivery!

Very good experience

Easy to navigate, fast in delivery.

Good service and affordable price.

very good products and service

Very good experience

I’m very pleased with my first order. The staff was very helpful when I called and the whole process was very smooth. Will definitely order again.

For the first time, the delivery process is such a hassle. It’s been one week since I place my order. My shipment is usually delivered to my door within 2-4 days. Up until still figuring out when will I receive the items I bought.

Fast, efficient & love the flash-offer of free delivery upon $250 spending!

貼心的服務 理解客戶所需👍

Convenient online shopping and they carry many items/brands I use. Competitive pricing too. Shipping time is average. Great customer service.

I chose the wrong product in the order. I called the delivery department and the staff was very helpful and helped to check and change the order to the right product that I wanted. Very helpful indeed and very happy with the shopping experience.

訂購過程簡單快捷，定價合理，送貨免費！

Excellent service, communication and an amazing choice of quality products. Thank you

貨品價格相對比較便宜 有問題查詢亦得到清楚解答👍

Good service and quick delivery even I’m in Discovery Bay!!

I asked for advanced notification of the day of delivery so that arrangements could be made to ensure somebody was at the house to take delivery. This was not done. The delivery person contacted me only when he was outside the security gate and I was not at home to let him in.

I realised the food I ordered contained chicken fat so I asked for a refund. Stephen was very efficient and helpful. Very impressed with the service. Will come back

The water dispenser bottle that I bought from them were actually dripping while the one I previously bought from Whiskers and Paws will not.

Competative price....Easy to order and efficient delivery with no problems. They find the house easy and deliver outside as asked and send picture of delivery. Very good service!

Timely delivery

Smooth & efficient order and delivery

Delivery time arrangement was not fulfilled but the staff was quick to follow-up and assisted with my questions. Good customer service :)

These guys are so helpful and polite and orders arrive fast! I've asked for a subscription service and apparently it's in the works so that will make ordering even easier. My cats thank you, e-pet!!

variety of goods available

Quick and smooth purchase

efficient service

Epet is really generous of giving out dog food samples. But I don’t have a dog, I own a cat.

Good service ,fast responses, Repeated purchase

Efficient service and delivery

Very efficient delivery

Poor courier service

I’ve ordered a few times from Epet now. Always a fast response & delivery. Items are delivered in excellent condition so far. The Litter Locker & refills are good for what I need. Study, reduces smells, easy to use.

I had to change my way of paying and I pay by FPS but I forgot to press for my order. Lucky me the staff immediately call me to confirm the order. Thank you.

Very happy with their prompt & efficient service. No issues.

Reliable and efficient

Thank you. The food arrived in 4 days.

Good place to shop pet food!

Good fast service

My dog love the taste of the food and was eager to have the meal everyday!

Great service as usual! Thanks.

Actually I am aiming 4.5 star to peer. Unfortunately I am not able to make such selection. Overall I am quite happy with the experience so far.

As always, good quality and good service!

送貨包裝穩妥

Good service

我覺得Epet 是一間良好老實的商店，接近到期日的特價食品會清楚寫明到期日，令我可以放心購買。職員服務態度亦很好，遇到問題也會跟進。

Very impressive!

方便快捷，價錢合理

Good price and quick delivery. Thank you

Easy website to use, has the products I like for my dogs, excellent delivery time, very impressed and I will be using again and would definitely recommend!

Good selection of products but slow delivery - 3 days!

I purchased my dog food from here because of the additional gifts with purchases added. It was misleading advertising.

Bad products

買過2次，送貨快，企理，暫時滿意，會繼續幫襯

如果送貨可以再快啲就好.

聯繫客服簡易，物流很快，謝謝

Very supportive and responsive CS. Pleasant experience!

Very fast delivery as always very good

My doggies love the Unilac Cocochew treats so much. Every time when they heard I was opening the plastic bag, they were running to me like crazy. Thanks to ePet offering quick delivery service. My doggies enjoy the treats!! :)

good overall

Great service, fair prices. 👍🏼

Fast delivery and good product

Very efficient service. Also good customer service and answering thro WA very quickly

購買過程沒問題,但收貨好有問題,間pickupp送貨公司話配對唔到送貨員,三日都未出到貨,結果三十幾度我自己去拎,如果 貴公司繼續用呢間送貨,我相信自己唔會再幫襯,希望 貴公司可以有更好送貨選擇

Good selection and prices

Good pricing and excellent customer service - questions answered quickly and politely

.

Very personal service. Excellent. The delivery guy is very friendly and knowledgeable 👍

Great service! Rox is currently making friends with her new crate for travelling. Super helpful with their exchange policy when I initially purchased the wrong size product. Easily contactable via WhatsApp, they made the exchange smooth and efficient. Recommended!

我透過網上找到ePet網站並尋找本人所須購買物品，且利用Whatsapp聯絡及詢問有關所購貨物之詳細資料，出乎意料的每次的詢問都會快速回覆和詳盡， 雖然昰文字上溝通，但可以感受到公司員工的熱誠和友善，購買後有email提供貨單並且可以網上追蹤貨物運送流程，今次購物的意外驚喜是ePet送贈多包狗糧試食包，是次購物我是感到非常非常滿意和開心，是愉快的購物。期待下次購買再有意外驚喜🤣🤣

Fast delivery, good variety of products available

有部份狗糧撞凹

Efficient & fast delivery!

Amazing service and very responsive to urgent situation.

Fast delivery and hassle free.

Except the delivery time restriction, price, order platform and customer service are pretty good.

Delivery person was not acceptable. He was just rude and I think lazy. ( first person- he refused to deliver to the boat and just hang up the phone..) Products were good!

Used e-pet for the first time. Very quick and efficient.

服務好好，送貨也快，由於我本身養4隻狗，所以買了很多狗零食及罐頭，我也有餵街貓的習慣，我和你的同事whatsapp對話希望攞Sample係俾街貓的，現在貓貓每日會定時定候嚟食，你同事好好人👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Always reliable and fast delivery. Well done e-pet!

服務態度非常好，盡量配合客戶要求，速遞費， 貨品相對比其他優惠👍🏻

Thank you for free gifts.

訂購方便快捷, 貨品完好, 特別適合poodle

Very fast delivery, very pleased.

快靚正

Fast delivery

價格合理，送货時間満意。

good

I am very pleased to receive the product. For sure, I will keep buying the product with the shop.

Very fast

Efficient in delivery and good service. Being the customer for several years. Very reliable.

Satisfied customer. Thank you and keep up with the good work.

Delivery is fast! Pls note that your gift food is wasted because my dog is allergic to them. Pls leave a check box for me to uncheck the gift so that your gift can be enjoyed by the dogs in need.

Always delivers on time and drivers are fast and very polite

Excellent customer service!

Very prompt communication, super fast delivery

Excellent service and fast delivery, never had any problems

送貨速度快，送貨員非常有交帶！