We carry a lot of Surefire. We build with Surefire. Thanks for shopping with us

cool.

Hi Dennis. Yes, your part was in-stock, and it did take a couple of weeks to ship. Sorry we rate only one star. I think we are one only a few shops that carry that part. It is a simple part, but what happens in January is normally hard on us and our customers. We push our team so hard during the Holidays, that we have to give some time off in January, and or normal schedule of 3-5 days extends out a bit. We are a team of 8 people, and only 4 in the workshop / warehouse. Adding to that was that we were in the process of closing our remote warehouse, where we normally ship small parts from, using a shared team, so our armorer and operations manager had to help with shipping, and we brought on board two new people, so you ended up in the perfect storm. I hope you are happy with the part. We are always learning how to do better, but we are only people, and no robots, and new guys and people with family time have to balance selling and shipping products. In fact, we even had to shutdown our phones and work some long nights and weekends to catch up. Of course, we got complaints that we have no customer service. It is a tough business. I hope you give us another chance. We love what we do.

awesome. thanks for sharing.

All legitimate concerns. Seasonal help on shipping. We have not fully implemented the bar code scanner. Returns are a problem. Sorry for the inconvenience. All hands have been on shipping during Holidays. We are implementing new return procedures in Q1 2024. It is a sore spot we need to improve. The number of returns has been very low, but the process has been manual, and with people transitioning in an out, we need a better solution.

Sorry for you having such a hard time. We do move people off the phones during our peak season, as all hands are on deck in November and December to build and ship. We do our best to respond to emails within 24 hours, and that is usually at night, given the heavy workload of only 8 people. We do put instructions on the phone how to contact us. As we grow, we have found that canceling an order is the hardest thing we do, as we have all hands focused on getting your order out the door. In your case, you had your dealer send us his FFL, and he was late, and we shipped the product you ordered. I am not sure why you would order a firearm, have the dealer send his paperwork, and then expect that we can cancel the order, or at least cancel without a cancellation fee. Returns have restocking fees, if you choose to return, there is a cancellation fee if you choose to cancel. What also happened was you placed your order at the peak of our busy season, coming into Black Friday and the Christmas Holidays, and we are balancing the increase in orders with staff time off, and the last thing we are looking for is a customer who has paid for a firearm, and the FFL sent us the paperwork, to then change his mind. I agree that we need to get better at exception processing. No doubt. It is hard when we are also working at speeding up forward processing. You have to take some accountability for what happens when we are that far along in the process and you change your mind. We never really built out a good process for that happening, as it almost never happens. We are a small business, and the entire FFL validation process is complex enough without a customer changing his mind after the paperwork is submitted and accepted. I am not sure how Brownells or PSA would handle that any differently. But, thanks for sharing your experience. Hopefully, we can use it to improve, as we clearly do, and hopefully, you will find a dealer that will take cancellations after all the FFL paperwork is complete.