475
Reviews
Reviews
475
Recommend
9 / 10
TrustScore
9.49 / 10
Mrs Sally Herman
Verified Buyer
staff were very helpful.
Patricia Curtis
Verified Buyer
Very Helpful good product and perfect aftercare for my 88yo parents, thanks
Ms Julie LaCoste
Verified Buyer
Very good service but website didn't explain details so had to telephone before ordering. However good quality an quick service.
Mrs Juliet Westlake
Verified Buyer
What a fantastic service I’ve received . From sales , Customer services right through to the delivery and installation of the bed . I was given good advice and was spoken to at great length regarding the product / mattress type that was best suited to my needs . There was no hard sales patter and no fuss . My husband and I are very satisfied with the bed , mattress and mechanics, best night sleep I’ve had in a long time . We received 1st class service , highly recommended. My only criticism is that there is no ejector button on my side to tip my hubby out of bed in the morning to make a cuppa.
Mr & Mrs Wardle
Verified Buyer
The personal attention and advice received when visiting your warehouse by arrangement was excellent and very thorough and so was the delivery of the bed we ordered and the disposal of our old bed. The new bed is a well-made quality job and works perfectly..
Ms Doris Holloway
Verified Buyer
We are pleased with the bed and the gentlemen that made the delivery. The reason for low rating is the poor customer service in relation to the delivery. Because of various factors we needed some some guidance and certainty on the delivery date. Customer Service were so unhelpful and uncompromising, basically you'll get the bed when we are ready to deliver. And in the end the bed came in 2 parts, the 2nd delivery date way outside the time period specified in their adverts. Good products let down by poor customer service.
Mr Kenneth Halpin
Verified Buyer
Very straightforward ordering on line, with lots of help info. Delivery and installation guy gave plenty of extra advice and can sell you accessories you forgot.
Marian Thurston
Verified Buyer
Putting in an order for this extremely comfortable bed was very easy. Staff kept me informed of progress regularly. Am delighted withis very comfortable bed. It was half the price of other leading manufacturers. Very happy.
Mr Stuart Ray
Verified Buyer
All to happy to help but it falls flat on its face when you get a problem......... But although stating in their online shop modifications will take 7 days extra they do not state its 7 working days and that 7 working days turns out to be over a month. The compensation offered for late delivery to you is woefully inadequate and you have to fight for every penny....... nothing is offered. You ask to speak to a manager or director and they are always on holiday or unavailable. Remember they have a hefty deposit they won't let go of even when they are 100% in the wrong.
Its a shame because the bed itself is of high quality...........when you finally get it
Its a shame because the bed itself is of high quality...........when you finally get it
Ms Anne Baines
Verified Buyer
Ordering was great then the order was wrong mattress let you that was corrected. Then it came to delivery one day notice is not enough when you work full time, but the lady I spoke to upset me as I was basically told we can't just put a van on for you!! Thus was after I have her several dates you could delivery. Finally spoke to someone not so rude. Arrangements made on the thought I would call and get rough idea for deli early as we had delayed our holiday only to be told we were NOT on the van that day either very unhappy at this point you agreed to a day and again didn't deliver you then after several phone calls us chasing said you would deliver next day not happy at all to be honest the customer service is very poor for the price of your goods I would expect better.
Ms Theresa Meadows
Verified Buyer
very good customer friendly service. delivered on time and no messing, bed assembled quickly. lovely comfortable bed
Mr Terrence Radley
Verified Buyer
Excellent service from beginning to end. Bed very comfortable and been super help to husband who has Parkinson's disease and who couldn't get out of our old bed unaided, but can do so now with this adjustable bed.
Mrs E May
Verified Buyer
Well delivery service and the lady where are you order a mattress was brilliant , but when the office lady rang me she put the phone down before I finished saying what I wanted to say and think that very rude , so I think you will lose trade if that to all yours customers
Thank you very much Eileen May may237@ btinternet.com.
Thank you very much Eileen May may237@ btinternet.com.
Mr John Morton
Verified Buyer
The service was great but the bed doesn’t bend at the knee the way I expected it to
Mr Bond
Verified Buyer
top quatily bed
Mr Alan Ashton
Verified Buyer
Quick and helpful answers to query on type of bed; easy to use website makes purchase straightforward; simple process to register disabilities. Good quality and robust product, with helpful installer.
Mr Edward Murphy
Verified Buyer
good
Miss Jackie Larkin
Verified Buyer
Lovely chap who came out to put the bed together. Really the whole experience from buying to fitting was excellent. Highly recommend the company.
Mr & Mrs P Groves
Verified Buyer
Very pleased with every thing. Only giving 4 stars because my husband finds the mattress a bit short, when he uses the lift his feet stick out. A 200cm mattress would have been better for a 6ft man. Also the delivery men did not warn us of the ‘locked ‘ casters which we do not like. If we had known we would have liked to have been given a choice of casters.
Mr & Mrs Carter
Verified Buyer
Fantastic company to deal with . Everything happened when they said and the products are top quality .
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