475
Reviews
Reviews
475
Recommend
9 / 10
TrustScore
9.49 / 10
Mr Rogers
Verified Buyer
Not a lot of customer service. No updates as to delivery times. It seems that once my order was placed then I was ignored
Sean Donoghue
Verified Buyer
Excellent product. Delivery on time. Fitted with minimum fuss by friendly and knowledgeable staff.
All in all a fantastic experience.
Could not recommend highly enough.
All in all a fantastic experience.
Could not recommend highly enough.
Miss Jenny Edwards
Verified Buyer
Very good reliable service, mattress I purchased is exzcellent and was promptly delivered. I am very happy with Laybrook.
Mrs Gweneth Williams
Verified Buyer
Good website and catalogue. Apparently excellent telephone support pre-purchase and on our delivery issue. But....
Bed was delivered without its mattress, an issue mentioned rather casually by the installer in the middle of installation. Was delivered next day.
And we had asked very specific questions, and been given specific detailed responses, about the controller. The one delivered was different - but was fine.
Bed was delivered without its mattress, an issue mentioned rather casually by the installer in the middle of installation. Was delivered next day.
And we had asked very specific questions, and been given specific detailed responses, about the controller. The one delivered was different - but was fine.
Ms Shirley Cooke
Verified Buyer
An excellent product so far
The delivery team were friendly efficient and of the highest standard.
Many thanks
The delivery team were friendly efficient and of the highest standard.
Many thanks
MR & MRS STOOP
Verified Buyer
Our sales advisor Sarah was very helpful throughout our bed purchase and when a problem at delivery point manifested itself it was sorted with speed and to our satisfaction. The bed it wonderful .
Mr Zarko Popovich
Verified Buyer
My experience with ordering and delivery was good no problems but after very disappointed.
My dad has deteriorated and has to live with me,we have only had the bed a few weeks at this time .
I was told the company has to move the bed,if we do it ourselves we will void warranty.
So I phoned and explained dad deteriated and needs to live with me,to move dad 6 mile it would cost over £300..that's just his bed..we would have to pay removals to move rest of his this things..so we have arranged to move all his things including his bed with removals for £150..and lost warranty on bed.
My dad has deteriorated and has to live with me,we have only had the bed a few weeks at this time .
I was told the company has to move the bed,if we do it ourselves we will void warranty.
So I phoned and explained dad deteriated and needs to live with me,to move dad 6 mile it would cost over £300..that's just his bed..we would have to pay removals to move rest of his this things..so we have arranged to move all his things including his bed with removals for £150..and lost warranty on bed.
Mrs Patricia Lever
Verified Buyer
We are delighted with the bed, and the man who delivered it was very
efficient, and also very helpful when removing the old bed. Thank-you all for your service
efficient, and also very helpful when removing the old bed. Thank-you all for your service
Hassan Itani
Verified Buyer
friendly and supportive people
Mrs A Wilson
Verified Buyer
Bed comfy.
Mr Michael M
Verified Buyer
We bought our bed by using the telephone , .It was simplicity itself. The lady was friendly and polite . she kept us fully informed of the progress and the fitters were excellent too. No mess, a quick and clear demonstration and away in no time at all , Thank you.
Mrs Louise Mills
Verified Buyer
Fantastic bed
Mr Joe Hennessy
Verified Buyer
Very good
Ali Shahriari
Verified Buyer
Excellent service high quality products and caring people. Over all
Fantastic experience.
Fantastic experience.
Victor Buist
Verified Buyer
Already have done
Mr Santino Casamassa
Verified Buyer
Brilliant and the fitter was brilliant too
Mr Andrew Hardy
Verified Buyer
excellent service but felt call out charge was excessive. the highest I have ever paid
Robert Arthur
Verified Buyer
Hi. Ordered a high/low bed for my disabled son. The bed I ordered looks like an ordinary bed and was made to measure. It is very sturdy and well made and does the job. It wasn't cheap but the quality was worth it.
Lesley challis
Verified Buyer
No I refuse and you still have my name wrong and I have not had the product yet. My order was at first not correct and if Rebekah had not sorted things out it might still be incorrect. !
Zarina Sakaria
Verified Buyer
Excellent customer service & customisation would highly recommend Laybrook
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