7666
Reviews
Reviews
7666
Recommend
10 / 10
TrustScore
8.89 / 10
Stacey A.
Verified Buyer
I used to LOVE Liverpool Sienna Ankle's... I own 4 pair. Recently, I ordered the Sienna Ankle from multiple retailers, including yourself, and it appears you've changed the length and fabric. The fabric is mush less substantial and too thin now. For girls with a little cellulite, the older version helped to provide a smooth shape... but no more. The new ones show every lump and bump, plus, they're not great for cooler weather. I really wish you would bring back the thicker fabric, at least seasonally. I emailed your customer service several weeks ago to see if you have another style with the thicker fabric but never heard back. now I'm on the search for a new brand and it breaks my heart. I lived in my Liverpool jeans like a uniform. Now I'll have to make do with the pairs I have and know they cannot be replaced. SOOOOOO bummed about it!
Alicia P.
Verified Buyer
I am not a fan of your website. Too difficult to navigate through styles. Then after making decisions to place an order, only then do you find out it's out of stock without explanation of a time frame explaining how long it might be before in stock again.
However, your customer service group is very nice in providing real customized answers to questions in a timely way vs automated templates.
However, your customer service group is very nice in providing real customized answers to questions in a timely way vs automated templates.
Nancy W.
Verified Buyer
I own several pair of Liverpool jeans. Recently I,ve “outgrown” my size 4,s and was delighted to find my favorite style available in a 6/28. Thank you Liverpool!!!
Andrew A.
Verified Buyer
I'd like more. But when I bought more, the size was crazy different. I hoped to exchange but you're ALWAYS out of a fairly regular size. You just don't stock enough or ship quickly. I'd like to be a brand ambassador, I really do like these jeans, but I cannot in good faith promote your product when everything surrounding it sucks.
Lachundra L.
Verified Buyer
I love my Liverpool jeans but the delivery was super slow and I wasn't given a reason.
Cathy D.
Verified Buyer
I love the fit of theses jeans they have just the right amount of stretch. The length was perfect & for once I didn,t have to have them hemmed! I,ll be wearing these a lot!
Tricia C.
Verified Buyer
It took 3 weeks for my jeans to ship. When I called about it the CS person told me the reason (moving warehouses) but had zero empathy for me and expected me to have a ton for Liverpool. They responded with, “well there is a disclaimer that says we have 15 business days to ship them.” When I got the jeans, I had to shorten them 3.5 inches. I,m 5,8”. How tall of shoes do you expect me to wear?
Kimberly B.
Verified Buyer
Placed my first order via the website. I did not seen any notification about a warehouse move that would delay orders. Not responsive on social media or email and took days to get a response. When my order shipped, I did get an email that my order was complete. Two days after that I got a credit saying one item was no longer in stock. They really need to improve
Janna W.
Verified Buyer
I plan to wear my white pants well into Fall!
Bobbie A.
Verified Buyer
had to cancel order--- never received...
Response from LIVERPOOL LOS ANGELES
Sep 12, 2018
Hi Bobbi,
We apologize to hear you had to cancel your order as we transitioned to our own warehouse. Unfortunately, this move didn't go as expected as many packages were lost by UPS and several products were not found, but it will enhance our customer experience in the near future now that we have our own warehouse. We hope you can remain a customer in the future.
Nancy B.
Verified Buyer
I ordered two pairs of pants and then waited for about a month. Finally I inquired and was told there was a problem with Orders the day I ordered mine. I was offered a refund which was nice, but if I had not inquired I would still be waiting and would not have my jeans or my refund. It would,ve been nice if they knew they had problems, to let the customers know what was happening.
Response from LIVERPOOL LOS ANGELES
Sep 12, 2018
Hi Nancy,
We apologize to hear you never received your order as we transitioned to our own warehouse. Unfortunately, this move didn't go as expected as many packages were lost by UPS and several products were not found, but it will enhance our customer experience in the near future now that we have our own warehouse. We appreciate your feedback and value you as a customer to help us improve our communication.
Anitra B.
Verified Buyer
Over a month ago I placed an order. I received an email that it shipped about a month ago but the tracking information has continued to just show that a label was created and nothing further. I emailed customer service to find out what's going on and the only response I've gotten is these repeated requests for a review. I have ordered from Liverpool in the past without any problems and absolutely love the jeans, but this particular experience is terrible.
Response from LIVERPOOL LOS ANGELES
Sep 12, 2018
Hi Anitra,
We apologize to hear you never received your order as we transitioned to our own warehouse. Unfortunately, this move didn't go as expected as many packages were lost by UPS and several products were not found, but it will enhance our customer experience in the near future now that we have our own warehouse. We appreciate your feedback and we will use this to provide a better customer experience.
Rebekah W.
Verified Buyer
My item never arrived and my email to customer service has gone unacknowledged. I,m very disappointed.
Response from LIVERPOOL LOS ANGELES
Sep 12, 2018
Hi Rebekah,
We apologize to hear you never received your order as we transitioned to our own warehouse. Unfortunately, this move didn't go as expected as many packages were lost by UPS and several products were not found, but it will enhance our customer experience in the near future now that we have our own warehouse. We appreciate your feedback and we will use this to provide a better customer experience.
Jennifer G.
Verified Buyer
I ordered Jean shorts on August 3 and after checking several times with customer service, I was told they were having warehouse issues. On August 28 I inquired again and was told they hadn,t shipped and I was offered a refund, which I accepted. Hoping for better luck next time!
Response from LIVERPOOL LOS ANGELES
Sep 12, 2018
Hi Jennifer,
We apologize to hear you never received your order as we transitioned to our own warehouse. Unfortunately, this move didn't go as expected as many packages were lost by UPS and several products were not found, but it will enhance our customer experience in the near future now that we have our own warehouse. We appreciate your feedback and we will use this to provide a better customer experience.
Nadia D.
Verified Buyer
Service from Liverpool direct was so bad that I had to buy from another retailer.
Erin G.
Verified Buyer
I ordered my pants on July 31st and didn't receive them until late August. I was told twice that it shipped before it actually ever shipped.
Response from LIVERPOOL LOS ANGELES
Sep 11, 2018
Hi Erin,
We sincerely apologize for the delay. It was caused by a complicated warehouse move and issues with UPS. We tracked your order to make sure you received it. Please let us know if there is anything else we can do for you.
Kind regards.
Joyce C.
Verified Buyer
I purchased two pair of jeans, but only one was in the box that I received. I sent an email to customer service about 6 days ago to try to get it taken care of, but haven,t heard from them. Love th e jeans, but not happy with the company.
Response from LIVERPOOL LOS ANGELES
Sep 11, 2018
Hi Joyce,
We looked into order 20515 and only 1 pair was placed (LY5057TT-VSD-20W). May I assist you in placing the second pair you wanted?
Kind regards.
Susan B.
Verified Buyer
I waited for my order for a lengthy period of time and then when I did receive it after 3 emails to the company, my order contained only 1 out of 3 items that I ordered. When I emailed yet again 3 times about the 2 missing items that I was charged for, I was told that they were not available. Although i did receive my momey back, i will never order from here again.
Response from LIVERPOOL LOS ANGELES
Sep 11, 2018
Hi Susan,
We are truly sorry for this experience. This is not what Liverpool stands for. Unfortunately, we went through a complicated warehouse move. We hope you will consider ordering from us in the future.
Kind regards.
Jeannine W.
Verified Buyer
I can,t say enough good things about these jeans. They are just about perfect. Only jeans I now wear.
Samantha P.
Verified Buyer
I did not receive one of the two pairs of pants ordered and charged to me. Have tried to email with not response and cannot locate a number to speak with anyone. Worst experience!!!
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