7666
Reviews
Reviews
7666
Recommend
10 / 10
TrustScore
8.89 / 10
Eric W.
Verified Buyer
This is my second Liverpool order where upon shipping, an item was listed as out of stock and a refund issued. If it,s out of stock, keep your inventory online up to date.
Lawrence
Verified Buyer
I ordered a pair sandstorm slim straight jeans in early August. After a week of hearing nothing about delivery, I inquired as to a shipping date. I was informed that the warehouse was moving and the jeans wouldn't be shipped for another 10 days. I received the jeans 3+ after date of order only to see immediately that they were the wrong size (I was sent 30x30 whereas my order stated that they were 33x30). I sent them back via UPS two days and you should receive early next week. I was told by Maranda that a new pair would be sent right away, but I've seen or heard nothing since then and have asked for a tracking number. So, you can see why I rate this as a one star at this point. The jeans look great and I still want to receive the correct size, but my confidence level is very low right now. I was offered a 30% discount on my next order, however, I won't be ordering any additional items until I receive the original pair I ordered and paid for.
Lilian A.
Verified Buyer
Waited almost a month before I actually emailed asking where my order was. No warning that they were moving warehouses. I emailed 3 times. They charged me the items before they even shipped. I love the pants but I ordered another pair because the ones I got had ripped on the belt loop on both sidesof the pants. So they don,t last very long. I finally had to ask for a refund.
Catherine M.
Verified Buyer
Excellent quality...great fit. I am 5'5 and 110 and the size 2 fit perfectly!!!
Kassi B.
Verified Buyer
Love my Liverpool jeans! However, customer service is lacking. Ordered two pairs of jeans and only received one in the box. No email, no note, but billed my card for both pair! When I called, they didn't seem to care. Also, this exact things happened a month previous when I ordered two pair - only received one. Took several phone calls and emails before I received a refund.
Kathryn P.
Verified Buyer
I love Liverpool jeans, but I had two orders cancelled because you didn,t have them in stock (although they were on the website). Customer service was great though and I received a coupon code to use.
Sara O.
Verified Buyer
My skirt never actually shipped. I received the UPS email but it never arrived and the tracking site says it never shipped.
Mona D.
Verified Buyer
I ordered two pairs of pants. On August 13th I received one pair but I never received the second pair and have not heard anything about where they are.
Rachel S.
Verified Buyer
Never received my order. No response from customer service.
Response from LIVERPOOL LOS ANGELES
Sep 04, 2018
Dear Rachel,
Our Liverpool Team would like to sincerely apologize for the delay with your order.
We have been experiencing issues with UPS, specifically for orders shipped on 8/15.
We will proceed with a full refund on your order. Please use code SORRY30 on your next order for a 30% discount.
Once again, we apologize for this issue.
Kind regards,
The Liverpool Team
Karrie B.
Verified Buyer
I still have not received the order I placed August 4th and it took 3 weeks to even get someone to respond. I currently do not know where my order is and was told UPS was to blame when it arrived to their warehouse? I am extremely frustrated right now.
Mragaret M.
Verified Buyer
The fit is perfect. You can feel the quality. The web site is tedious. I would prefer to choose a style and then have all the available colors with one click. It seemed that I had to keep scrolling to find colors.
Maureen A.
Verified Buyer
I have been waiting for these jeans for a long time. In fact, I do not even have them yet and then I received an email inquiring as to how I liked them. Please refund my order asap. Order Number: #20764
Response from LIVERPOOL LOS ANGELES
Sep 04, 2018
Dear Maureen,
Our Liverpool Team would like to sincerely apologize for the delay with your order.
We have been experiencing issues with UPS, specifically for orders shipped on 8/15.
We will proceed with a full refund on your order. Please use code SORRY30 on your next order for a 30% discount.
Once again, we apologize for this issue.
Kind regards,
The Liverpool Team
sam
Verified Buyer
I placed an order for 2 pairs of jeans on 8/2. I contacted customer service multiple times because my order never shipped and I never received info on why (my card had already been charged which is an awful practice). Found out they moved warehouses so there were delays. That's fine, but you should let us know that this will be happening AT CHECKOUT! Manage expectations. I ended up FINALLY receiving my package 27 days after ordering and only got one pair of jeans. The packing slip had both listed. Again I had to contact customer service. They had to refund because of their warehouse move there wasn't the right stock. What bullsh**. This is an awful way to do business. Leave people hanging for a month and then don't even let them know it's out of stock. NEVER ordering here again.
Jennifer P.
Verified Buyer
I haven,t received my jeans yet and I ordered weeks ago . ☹️
Response from LIVERPOOL LOS ANGELES
Sep 04, 2018
Dear Jennifer,
Our Liverpool Team would like to sincerely apologize for the delay with your order.
We have been experiencing issues with UPS, specifically for orders shipped on 8/15.
We will proceed with a full refund on your order. Please use code SORRY30 on your next order for a 30% discount.
Once again, we apologize for this issue.
Kind regards,
The Liverpool Team
Melissa t.
Verified Buyer
I haven't received my item yet. I ordered it almost a month ago.
Response from LIVERPOOL LOS ANGELES
Sep 04, 2018
Hi Melissa,
We are very sorry for the delay. We recently underwent a warehouse move that set us back. I checked your order and it is currently in transit and expected to arrive tomorrow by end of day.
Kind regards.
Suanne S.
Verified Buyer
My jeans have not even shipped yet!!!!
Pryor L.
Verified Buyer
I placed order on Aug 5. Have not revived and have not heard one thing about when it will ship. Today is Aug 29. And yet I get an email asking how I like my purchase?
Jessie V.
Verified Buyer
Order has been pending since 8/15/18 per the UPS tracking label. It is now 8/29/18. Why is this taking so long?!?!?
Also, you should review your return policy.
Also, you should review your return policy.
Jerali S.
Verified Buyer
Ordered two items on 8/5/18. Still haven't received them. Got notice that my items had shipped, but the tracking number shows only that the label has been put on. Called twice to be told that they were changing warehouses and it "should go out next week." Here we are two weeks later and all is the same; no movement. Terrible service, terrible delivery time. Don't want excuses.
Jennifer M.
Verified Buyer
I haven,t received my order yet. Ordered a month ago
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