The first type of unit we tried failed to work with our phone system (coming through the cable). We tried to find a company that would put into our house a phone line, with no luck. Lori Stapp worked with us and through her efforts we finally have a working system. Lori is a dedicated person and a credit to your company, and it was a pleasure working with her. I will happily recomend Medical Care Alert to anyone who might ask.

i like the system a lot

So far, the people have been very personal to work with and the system was easy to install once we found an outlet and phone line together. Mom has an old house with limited outlets so that was a challenge in itself. I'm pleased we found one that she can go outside of her home (yard)

To answer your questions about the medical alert system, I am able to tell you two things.
1. I saw an add that was not yours in the AARP magazine with a website which listed your website along with two others.
2. Your representative Lainie was so adorable on the telephone and website, she sold me. Your website is very navigable, clear and nicely put together.
Charlene C.

I most recently connected with Medical Care Alert and am currently set up for service. While in the process of evaluating which company to go with I came to the conclusion that three items were important: #1-price,service and communication. I was totally impressed with the courtesy involved when obtaining information. I was not pressured and knew which sales person I was able to communicate with. After speaking with six or so different companies i knew from the beginning the Medical Care Alert was the right one for me.
Thank you

My mother-in-law lives alone and had begun to consider a medical alert system when she had a stroke. She was particularly interested in one with a lock box. Then she had a small stroke. While she was recovering, I investigated systems and chose Medical Care Alert. Are we glad we did. Great purchasing process, great service, and great deal!

Haven't had the opportunity to use the system yet (thank goodness), but the purchase, pricing, and attitude of sales rep were excellent.

Excellent customer service, product arrived on time tested well making my mother feel very secure. Thank you

We chose you because you were the first to respond to our email! It took the other companies 6 to 24+ hours to respond.

Our order was expedited rapidly, and the set up was easy.

Our plan is for the HOME & YARD Medical Alert Annual Plan - Includes Console, 1 2-Way Medipendant, 24/7 Monitoring. The Free Shipping and Free Lockbox were also appreciated.

It gives me peace of mind to know that my husband has a way to call for help when I am unable to be with him. It's hard to be a full-time care giver; and a full time employee all at the same time!!

Thanks for your help.

This was too easy. Went online, read every medical alert company site, checked Angie's list, ordered it online. Got it in the mail 3 days later, hooked it up in 2 minutes, strapped the wrist to my moms wrist, had her do a test call. Put the lockbox on the door with the key, filled out my paper work notifying Medical Alert where the key and where her list of medications are located. EASY!!!
Her friend wants one now so I mailed her paperwork since she does not use the computer. People....help the elderly out.....reach out and let them know that this does not mean that they are old. It is a tool to give them peace of mind.

The Medical Care Alert system was very easy to set up. The Customer Service people and Jessica Fox (sales consultant) were ALL most helpful. Thank you all!

Ted Kummer

Piece of cake! Very easy and efficient.

TK

My elderly father has dementia and was falling, so I ordered him a medical alert. This is the best customer service I have ever had. Sue Neal is who I dealt with by phone. She made herself available by her personal cell phone for us. She went over and above to help us out. I ordered a fall detector on top of the medical alert, which I think is a product that many people would benefit from. Do not wait too long to do this. It is better to order it sooner than later.

Lainie the sales rep was terrific. She was very thorough on explaining everything, but the call was not high pressure. She's the reason I decided on this company. The product was delivered as promised and seems to be working just fine.

I purchased the medical alert system. I did a lot of research because there are a lot of companies; they included 2 pendants, which a lot of companies don't do that. I haven't used it as an emergency but so far, the customer service has been very good. It’s nice because their people are based here in the United States and they are professionally trained medical people. They aren’t doctors or anything but I like that I can call and speak with someone with no language barriers, especially if I get in a medical emergency. The price is fair.

It's excellent. They were very helpful. I got their service and I then inquired about something else; they told about something new they started and I jumped on it right away. They were then very quick to get it to me. I am thinking about getting it for my cousin; she is alone and should have something like this in case she falls. I call them once a week to test the unit. I recommend them, they are good.

I called and checked to make sure everything is okay. I do the testing each week. Their customer service is terrific. The lady I spoke with is great at what she does. She was not pushy and just did a really good job. They do a lot of extra services that one of their competitors did not. I am able to go outside with the device and you could not do it with the other service providers device.

The lockbox works great, and is easy to setup and use. It will help with not only with possible first responders, but our family members who may need to check on 'Grandma' if she doesn't respond to phone calls.

Jessica was my rep.Provided excellent info and answered all my questions. I checked three different services and this was the best for our needs. The lock box was a plus. The system arrived and much of it was already put together so it was easy to start up. Everyone was most helpful

We received all of the equipment in a very timely fashion. It was very easy to install the equipment, but testing the equipment not so simple. I called the 800 number on the installation sheet and the lady that responded to my call was not helpful at all. She kept insisting that I needed a DISREGARD. When I told her that I was attempting to test the newly installed product she said that DISREGARD was a term that was used in house and that she shouldn't have said that to me. I told her that disregard no matter how it is used means to ignore and that I did not want to be ignored that I wanted to test to see if the installation was done correctly. Needless to say she placed our number on disregard so when I pushed the test button we received no response. I called back and spoke to someone else who quickly corrected the situation.

Medical Care Alert Customer Service Comments - We are very sorry you had this experience, and we have taken corrective action with the agent you spoke with. She used some technical industry jargon to describe a testing option. At the time you test, we can either have an agent come on the line to confirm the test, or we can bypass the agents (i.e. "disregard"). We always prefer that you speak with an agent when you test your system. After speaking with you about this, we cleared it up and have made sure your system is tested and working great. Thanks for the feedback - we really appreciate it!