4.7
From 1
to 5
Reviews
2175
Recommend
10 / 10
TrustScore
9.49 / 10
Customer
Verified Buyer
HOME & YARD Medical Care Alert System
Fortunately my father has not had to use the system yet. The system sent had a defective battery charger and Medical Alert responded professionally. New system sent out right away w/ paid pre-postage to return defective unit. Customer Service reps are friendly, efficient and knowledgeable. We are very pleased. Even though the original unit turned out to be defective, I gave an excellent rating because of the customer care we rec'd. Couldn't be happier with the service we have rec'd so far.
Trudy
Verified Buyer
HOME & YARD Medical Care Alert System
This wasn't as easy to install because we had a hard time locating the phone modem but the staff at the company was on it completely and stayed with us the entire time. The customer service is just excellent every time we call.
Ann B.
Verified Buyer
HOME Emergency Medical Alert System
So far, so good, I have not had to use the system
Deb G.
Verified Buyer
HOME Emergency Medical Alert System
It's too early to rate the actual device or service, however 2 things I can respond on to date:
1) Lainie was fantastic. She is one of the biggest reasons I went with this company over the others. There are so many similarities and many of the companies have excellent products and service as well as reputations. Her professionalism and no pressure tactics were truly appreciated. Another company with a highly rated device had awful customer service -- rude, pushy, inaccurate, etc. Lainie was so easy to work with and I was not purchasing for myself so there were many details she carefully ironed out with me and she was pleasant and made the experience personal.
2) My parents don't think they need this system so it has been a hard sell on my part. My husband and I helped them set it up and were with them for their first test.
1) Lainie was fantastic. She is one of the biggest reasons I went with this company over the others. There are so many similarities and many of the companies have excellent products and service as well as reputations. Her professionalism and no pressure tactics were truly appreciated. Another company with a highly rated device had awful customer service -- rude, pushy, inaccurate, etc. Lainie was so easy to work with and I was not purchasing for myself so there were many details she carefully ironed out with me and she was pleasant and made the experience personal.
2) My parents don't think they need this system so it has been a hard sell on my part. My husband and I helped them set it up and were with them for their first test.
Anne F.
Verified Buyer
HOME Emergency Medical Alert System
I am quite satisfied with my alert bracelet. I have the Lock Box on my door handle. I have already tested the distance to may mailbox - i am travelling by rolling walker to my hairdresser -- many bocks away. thank you
Fr. John W.
Verified Buyer
HOME & YARD Medical Care Alert System
I have this morning already given my report verbally by telephone to your customer service representative named Lori. She was very helpful.
Betty P.
Verified Buyer
HOME Emergency Medical Alert System
THE HELP, COURTESY AND SINCERE CARING OF THE STAFF WAS OUTSTANDING PARTICULARLY LAINEE AND SUE. EVERYTHING WAS HANDLED EFFORTLESSLY AND EFFICIENTLY.
John Tinoco Sr
Verified Buyer
HOME Emergency Medical Alert System
Just received system, I as well as my family feel at ease with this device knowing that help is just a click away. hopefully when the time does come that I need it, It will not fail me.
Nathan V.(typed by Steven V./son
Verified Buyer
HOME Emergency Medical Alert System
Seems to be fine. My dad has a hearing problem and I have called to see if volume can be turned up. I was told no. You will have to speak very loud. If the button is pressed by him, he may not hear you. Just assume something is wrong.
Customer
Verified Buyer
HOME & YARD Medical Care Alert System
Having Muscular Dystrophy and being in a power chair is confining enough, having the freedom to know there's immediate contact is helpful, relieves stress and is rewarding!
Customer
Verified Buyer
HOME & YARD Extra 2-Way Medical Alert Voice Pendant - PURCHASE OPTION
Having the Medical Care Alert pendant, for my wife and myself, gives us a feeling of safety and security at the touch of a button! It also picks up calls to our home!
Thank you Medical Care Alert!
Thank you Medical Care Alert!
Richard Siemsen
Verified Buyer
HOME & YARD Medical Care Alert System
I was very pleased with Lanie's assistance and support in evaluating our potential purchase. Although, the first device sent to us would not operate properly I was very please with the assistance and support provided by Sue in getting us a replacement unit and providing us with a two week credit due to the delays and inconvenience.
Jeffrey C.
Verified Buyer
HOME & YARD Medical Care Alert System
I find it to be extremely well designed and
very well built.
Sure hope I never have to use it...
Jeff
very well built.
Sure hope I never have to use it...
Jeff
Peter Hallahan
Verified Buyer
HOME Emergency Medical Alert System
GREAT product. The customer service relationship with the setup/testing process was very easy and professionally done!
Customer
Verified Buyer
HOME Emergency Medical Alert System
The sign up process was clear and efficient. All of the customer support was effective and professional. THe system is easy to use.
Danny Telleteller
Verified Buyer
HOME Medical Alert Pendant Button
So far it has been easy to install and understand. We will know more if it we ever need to use it.
Bryan S.
Verified Buyer
HOME & YARD Medical Care Alert System
I got this for my brother in law, but they didn't set it up right away. He fell two days after it arrived and was on the floor for almost two hours before someone heard him. Now it's all set up and he loves it, but felt dumb for having It sit on the table for two days. Now my sister can get out of the house without worrying about him since he has the system all set up and working.
Carlton Steep
Verified Buyer
HOME & YARD Extra 2-Way Medical Alert Voice Pendant - PURCHASE OPTION
So far so good.
Carlton Steep
Verified Buyer
HOME & YARD Medical Care Alert System
Only have had it for 4 days.
Easy to set up.
Easy to use.
Lots of follow up.
Haven't had to use it for emergency yet.
Easy to set up.
Easy to use.
Lots of follow up.
Haven't had to use it for emergency yet.
Gail R.
Verified Buyer
HOME & YARD Medical Alert Belt Clip
Haven't been a customer long enough to evaluate use of it yet, but we tried it out at the very fartherest point in our yard and the test call was successful! Customer service has been of help to us each time we've called and the representative, Jessica, was wonderful and answered all my questions. She was also such a pleasant person. Hopefully, this will be the answer to my fear of leaving my mother alone for short periods of time.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Visit Website
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
- In-home HOME Medical Care Alert system - works in and around your home, for folks who just need protection at home
- Mobile HOME & AWAY GPS Medical Care Alert system - works at home and away from home in all 50 states, goes everywhere you go with GPS tracking
- Sporty SmartWatch PRO Medical Care Alert system - smart watch with GPS goes everywhere you go with GPS tracking
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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