2345
Reviews
Reviews
2345
Recommend
10 / 10
TrustScore
9.7 / 10
WALTER V
Verified Buyer
I received the following message from the neighbor who helped my friend install the system. "Please know the organization running this service was amazingly helpful. Good choice".
Thank you.
Walter V. Peters
Thank you.
Walter V. Peters
WILLIAM G
Verified Buyer
Very friendly and helpful agent.
RHONDA D
Verified Buyer
Very helpful phone conversation
DARD H
Verified Buyer
Likely
CAROL R
Verified Buyer
Test call great
Response from Medical Care Alert
Nov 08, 2024
Thank you for your positive feedback! We are glad to hear that you had a great experience with our test call. If you have any further feedback or questions, please feel free to reach out to us. We appreciate your support, and please remember to test regularly so you'll know your Medical Care Alert system is always ready for you!
ELIZABETH
Verified Buyer
Exceptional customer service! 🙂
Response from Medical Care Alert
Nov 08, 2024
Thank you for your kind words! We are delighted to hear that you had an exceptional experience with our customer service team. Your satisfaction is our top priority, and we are always here to assist you in any way we can. If you have any further feedback or questions, please do not hesitate to reach out. Thank you for choosing Medical Care Alert! 😊
ALBERT J
Verified Buyer
no problems
BETTY B
Verified Buyer
USPS somehow managed to loose my order.This company made it right by sending it out UPS 2 day once all efforts to find it were exausted. Thank you!
JUDY M
Verified Buyer
Been very helpful
PATRICIA A
Verified Buyer
Two problems:
1. I do not want the black cord. It is ugly. Can you send me one with a white cord, or clear beads?
2. I did not know I was to get the contract back within seven days!
Patricia A. Schwartz
1. I do not want the black cord. It is ugly. Can you send me one with a white cord, or clear beads?
2. I did not know I was to get the contract back within seven days!
Patricia A. Schwartz
LOIS J
Verified Buyer
helpful, informative,curteous
GENO T
Verified Buyer
Great
ELEANOR S
Verified Buyer
I decided that the product you sent me was not what I needed or wanted and now I am trying to figure out how to get my money back.
JOHN A
Verified Buyer
Great customer service
JUDITH S
Verified Buyer
No doubt, at 75 years old, I feel much safer knowing I have this service. The customer service reps that assisted during the purchase...and later, activation, were some of the best I have dealt with. I do wish the watch came in a design more suited for a woman. [Necessarily], it is large - nearly too much for a woman and the watch band, while adjustable, must be shortened so much to accommodate a smaller wrist, the excess length gets caught in coats and long sleeves. Still, I will wear it for peace of mind.
LILLIAN R
Verified Buyer
Debbie Elie is very professional, smart, efficient, helpful. I look forward to using the device. Just got it activated yesterday. Best, lr
BARBARA M
Verified Buyer
excellent customer service.
HEATHER S
Verified Buyer
Good service
PAUL P
Verified Buyer
great
BETTY W
Verified Buyer
staff for sales and setup performed well
only issue was shipping got fouled up by usps. You paid for 2-3 day express shipping and it took a week. messed up install schedule
only issue was shipping got fouled up by usps. You paid for 2-3 day express shipping and it took a week. messed up install schedule
Response from Medical Care Alert
Aug 26, 2024
Thank you for taking the time to share your feedback with us. We are pleased to hear that our sales and setup teams performed well during your experience. We apologize for the inconvenience caused by the shipping delay with USPS, which resulted in a longer delivery time than expected. We understand how this could have impacted your installation schedule, and we sincerely apologize for any inconvenience this may have caused. We appreciate your understanding and patience in this matter, and we will strive to improve our shipping processes to prevent similar issues in the future. Thank you for bringing this to our attention.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Visit Website
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
- In-home HOME Medical Care Alert system - works in and around your home, for folks who just need protection at home
- Mobile HOME & AWAY GPS Medical Care Alert system - works at home and away from home in all 50 states, goes everywhere you go with GPS tracking
- Sporty SmartWatch PRO Medical Care Alert system - smart watch with GPS goes everywhere you go with GPS tracking
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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