Very helpful changing service to this company…..

Sam was very friendly and efficient.

very helpful

Good

Everyone I spoke with was warm, caring and knowledgeable.

Very helpful people.

Great service

I have referred several times. Thank you!

From the beginning until the device was mailed to me, the representative was helpful and knowledgeable. She left me alone to work things out with my family and didn't send me a hundred emails asking if I was ready, she was patient with me and that made the whole process a whole lot smoother. My mother seems to be happy with the device...we'll see if she wears it!

Someone came on right away to help me. Immediately called the EMS in my area. Very pleased with the help I got in a very timely manner!!

I am very new to Medical Care Alert. So far I am very happy with it.

What a godsend. We had been signed up less than a month when mom fell in the garage and couldn't move. You talked to her, kept her calm, and got her help. She ended up back home with only bad scrapes and bruises. Without you, she could have been in that garage for hours. Thank you.

The customer service lady was SUPER nice and helpful but the app keeps closing and won't locate my MOM in my phone. I just hope that they can locate her and help in an emergency.

Polite and knowledgeable.

Excellent responsiveness and customer service!

Your system is fine. It was the EMS Life Link representative who installed your system..attaching it to the wireless modem, etc. He walked me through the first line check call. Most people who work with this kind of installation would have a difficult time installing it...and..I am very computer savvy.

Excellent, professional service. No pressure sales. Excellent product knowledge.

Great customer service!

Debbie was very easy to work with to establish a monitoring account and obtain the monitor equipment for my mom. We are especially happy with the GPS and mapping function that allows us to see where the device is located with an app on our smart phones.

In general, it was a good service. However, there are some specific areas that could be improved. 1) battery life was a mystery. It seemed to always need to be charged just when you were about to go somewhere, and on several occasions it directed me to place the unit on the charger, and I had just removed it from the charger. 2) On several occasions, it thought I needed help when I had not fallen or even made a sudden movement. On at least once, the unit was in fact sitting on a hard surface and had not even been moved. 3) I only really fell once, and the unit did not detect it. 4) Instructions for cancelling a call could be clearer. It took me several trials before I realize that the second time I held the button down I needed to keep it down until it responded. 5) It was sometimes irritating to be awakened by the unit telling me it needed to be charged.

When there was a contact by your personnel, it was always prompt and professional, even if no assistance was required. I never tested the GPS accuracy of the unit, but assume it was accurate. I like the fact that there was a lockbox with key for emergency personnel. I thought the service was a good value.