3699
Reviews
Reviews
3699
Recommend
10 / 10
TrustScore
9.49 / 10
ANITA LAYMAN
Verified Buyer
Grace was amazing to work with!
Darrell Bell
Verified Buyer
Very fast and easy seamless process thank you for your help!
MARK JOHNSON
Verified Buyer
Car payment went up only because now I have car mechanical insurance. Glad I switched.
Pamela Schutz
Verified Buyer
It was easy and quick to refinance my vehicle. It gives my financial flexabilty with my budget if needed.
Darryl Odom
Verified Buyer
Great Job!!!!
CARLOS MARTINEZ
Verified Buyer
It was a fairly easy process. They worked with me to get the length of contract I wanted. However, they seemed careless when handling the paperwork. Had to redo it 3 times for various reasons 2 of them being mistakes on their part. Other than that they were good.
Response from OpenRoad Lending
Jun 21, 2023
Thanks for your comments Carlos and I am sorry about the issue with the paperwork. Our system keeps detailed notes on all communication we have with our customers so I will be sure to look at your deal and communicate with our team so we can do better next time. Hopefully the money you save on your new refinanced car loan will help make up for the inconvenience. Thanks again from the OpenRoad Auto Loan Savings Team
Donna Malic
Verified Buyer
Great
Tommy Gilliam
Verified Buyer
Oh my what can I say, Elizabeth went over and above for me and got things done with my old lender that I couldn’t even do. She is the exact person I would want working for me. She deserves a GOLD medal and more for everything she has done for me. The first thing that comes to mind is OUTSTANDING!! I will be using Open Rosd again. Thanks for everything Elizabeth!!!
Charles Nash Jr
Verified Buyer
Extremely easy process. Very friendly staff.
Zack
Great communication !
Andres Ramirez
Verified Buyer
When I applied, at Openroadlending was alright at the Beginning, but after all Document where done, my load increased more than the KIA OPTIMA, has a value of 10,600.00. Now the loan is up to 26, thousands Dollars, This is what I was not expecting. At first they tolled me that the loan amount would be the as 17, thousands Dollars and remain the same range as to original loan. but it detente.
MICHAEL MOORE
Verified Buyer
My OpenRoad experience was remarkably smooth. The representative(Aniya) was professional, yet, personable relative to my expected outcome. A seamless process all the way through the end.
Robert Fino
Verified Buyer
Was not a good experience. I called in on a Friday to get my loan details as instructed by the email/website. I don’t remember the reps name but he was having computer issues and said he would call me
Back later that day. I ever heard back from him. I called in again the following week. I was first told that I could refinance for a shorter term and $100 less than my current payment. When I was called back I was told the shorter term was denied as it would be more than I paid on my current loan. This left me very confused at I was told a lower payment earlier. I still have ended up refinancing as the interest rate would go down. I just would not be able to get a shorter term. I completed all paperwork and dropped it off at FedEx. I was then contacted by a manager to inform me the forms were sent to me incorrectly and I would need to sign the new set and return to FedEx within 2 days. I shared my experience with him and that I was not happy. He said he would send me a gift card to make up for the issues. It was a low dollar I think around $10. I have yet to receive anything.
Back later that day. I ever heard back from him. I called in again the following week. I was first told that I could refinance for a shorter term and $100 less than my current payment. When I was called back I was told the shorter term was denied as it would be more than I paid on my current loan. This left me very confused at I was told a lower payment earlier. I still have ended up refinancing as the interest rate would go down. I just would not be able to get a shorter term. I completed all paperwork and dropped it off at FedEx. I was then contacted by a manager to inform me the forms were sent to me incorrectly and I would need to sign the new set and return to FedEx within 2 days. I shared my experience with him and that I was not happy. He said he would send me a gift card to make up for the issues. It was a low dollar I think around $10. I have yet to receive anything.
Donna Kaye
Verified Buyer
Very nice people to work with. My whole experience was pleasant and easy. Thank you.
LATASHA DREHER
Verified Buyer
Jeanette Garcia was my representative and she was fantastic. She informed me of everything I needed and responded back to me whenever I had questions or concerns. I would recommend this company to my friends and family.
Joyce Cheatham
Verified Buyer
Everyone was polite and very helpful
Dennis Pridgen
Verified Buyer
Thanks so much for helping me and wife
JANICE STAMPER
Verified Buyer
I appreciated the help of answering my questions and transferring everything over. It went really quick and you guys are really friendly.
Geoffrey Hatcher
Verified Buyer
Very timely ! Very helpful!
Sharon Dingess
Verified Buyer
Very helpful and super friendly great place for a loan
About OpenRoad Lending
Since 2009, OpenRoad Lending has helped tens of thousands of customers save over $100/month on average by refinancing their auto loan!*
OpenRoad will customize loan options to best fit you, regardless of your credit. Our Loan Care Agents are auto refi experts and will help you accomplish your refinance goals. Recognized by Inc. Magazine as the 37th fastest growing private company in America, OpenRoad is a multi-time Dallas/Fort Worth Best and Brightest Company as well as a Best Place to Work by the Dallas Business Journal.
With OpenRoad, you are in the driver’s seat!
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- Lower Rates and Amazing Savings
- A+ accredited by the BBB and a trusted member of the American Financial Services Association
- Quick loan decisions, flexible financing options and cutting edge technology for a great experience
- There’s no obligation to apply, no hidden costs and no application fees
- The highest level of customer satisfaction and award-winning customer service
OpenRoad Lending is a Verified Merchant
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