4136
Reviews
Reviews
4136
Recommend
10 / 10
TrustScore
9.49 / 10
GUADALUPE OROZCO
Verified Buyer
Great communication with the team! Worked with me when I ran into certain issues! Approved my loan less than a couple of days!
William Bates
Verified Buyer
Wonderful service
Rochelle Greenberg
Verified Buyer
Fabulous!!!
Janice Horne
Verified Buyer
Great experience
Reginald Powell
Verified Buyer
Incredible experience!
EVELINA CORONA
Verified Buyer
Christopher Lambert was super helpful, kept us updated and informed throughout the refinance process. Helpful, friendly staff. Thank you!
KAYE SHARER
Verified Buyer
I have had a very good experience with your company. I appreciate all the help from Rhine Hartford, he did not give up on me, also he was very patient with me. I would recommend this lending company to my friends.
Grace Combs
Verified Buyer
Exceptional
DAVID CUTT
Verified Buyer
The staff who reviewed the documents took forever. Took so long that needed documentation had to be completed because it exceeded 30 days for a refi and a new pay off had to be obtained from the original lender.
When we returned documents for them to review, days later they would contact us and tell us additional documentation was needed and sent us the same forms. This happened repeatedly and resulted in the monthly payment being higher than what they originally quoted due to their failure to process the documents as they received them.
When we returned documents for them to review, days later they would contact us and tell us additional documentation was needed and sent us the same forms. This happened repeatedly and resulted in the monthly payment being higher than what they originally quoted due to their failure to process the documents as they received them.
Response from OpenRoad Lending
Jun 24, 2021
Thanks for your comments David and I am sorry you didn't have a good experience with us. Our system keeps detailed notes on all communication we have with our customers so I will be sure to look at your deal and communicate with our team so we can do better next time. Thanks again from the OpenRoad Auto Loan Savings Team
Victor Rodriguez
Verified Buyer
The process was easy and I hope to refinance my other car soon.
Terry Gunterman
Verified Buyer
It was way to long of a progress. About a month. Paying more than I was told for a month. I made a payment to CPS , my old loan and nothing was done with that. But I am saving each month..Will not go through this again!
Craig Robinson
Verified Buyer
Quick and seamless process.
KEVIN MARCH MCDONALD
Verified Buyer
Thank you so much for all your hard work Chris L. You did a great job on getting me refinanced. Thank you for your patience with me, trying to get everything done while traveling for work is overwhelming but we got it done!!
RENAULD WEBB
Verified Buyer
Excellent lender, lowered my monthly payments by $75 . A1 customer service every step of the way!!
Toni Torraca-Riano
Verified Buyer
To be honest it was not a pleasant experience At all! When I purchased my car it took a matter of a few hours! This refi I received a letter stating 12.9/$150 savings in the end after a nerve racking I believe 3 maybe 4 Weeks I received 16.9/$40 savings had I known this in the beginning I would not have started! She was in vacation behind etc etc then I had to ask for a supervisor so many extra things were asked for at different times I didn’t not receive messages! I just hope the payment process goes a lot smoother!! Thank you
Response from OpenRoad Lending
Jun 17, 2021
Thanks for your comments Toni and I am sorry you didn't have a good experience with us. Our system keeps detailed notes on all communication we have with our customers so I will be sure to look at your deal and communicate with our team so we can do better next time. Hopefully the money you save on your new refinanced car loan will help make up for the inconvenience. Thanks again from the OpenRoad Auto Loan Savings Team
NANCY McRae BERRY
Verified Buyer
OpenRoad Lending makes refinancing a breeze. The agents are always at your beck and call to make sure your experience is most pleasurable and you are satisfied with the numbers
MICHAEL ROBLES
Verified Buyer
Quick and easy refi.
Douglas Hay
Verified Buyer
Arduous but very detailed. Like the service
Dona Mosley
Verified Buyer
Mr. James Lomax was very knowledgeable and informative also very easy to work with. He stayed in constant contact with me through the whole process. There was an issue of obtaining my title,(State’s fault). Mr. Lomax kept me informed at all times. Thank you OpenRoad and Mr. Lomax.
Jonathan Solis
Verified Buyer
They made financing my car a whole lot easier with hands on experts guiding me along the way! Very fast, simple and hassle free… very professional staff and respectful! Thanks again everyone.
About OpenRoad Lending
Since 2009, OpenRoad Lending has helped hundreds of thousands of customers save over $100/month on average by refinancing their auto loan!*
OpenRoad will customize loan options to best fit you, regardless of your credit. Our Loan Care Agents are auto refi experts and will help you accomplish your refinance goals. Recognized by Inc. Magazine as the 37th fastest growing private company in America, OpenRoad is a multi-time Dallas/Fort Worth Best and Brightest Company as well as a Best Place to Work by the Dallas Business Journal.
With OpenRoad, you are in the driver’s seat!
*Terms and conditions apply. See our site for details.
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OpenRoad will customize loan options to best fit you, regardless of your credit. Our Loan Care Agents are auto refi experts and will help you accomplish your refinance goals. Recognized by Inc. Magazine as the 37th fastest growing private company in America, OpenRoad is a multi-time Dallas/Fort Worth Best and Brightest Company as well as a Best Place to Work by the Dallas Business Journal.
With OpenRoad, you are in the driver’s seat!
- Lower Rates and Amazing Savings
- A+ accredited by the BBB and a trusted member of the American Financial Services Association
- Quick loan decisions, flexible financing options and cutting edge technology for a great experience
- There’s no obligation to apply, no hidden costs and no application fees
- The highest level of customer satisfaction and award-winning customer service
*Terms and conditions apply. See our site for details.
OpenRoad Lending is a Verified Merchant
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