4136
Reviews
Reviews
4136
Recommend
10 / 10
TrustScore
9.49 / 10
Michael Berthold
Verified Buyer
Overall it was a decent experience. Only issue was delivery of documents had to be repeated several times due to misspellings. Other than that it was fine.
Taraja Travitt
Verified Buyer
The process was easy and customer service was excellent
Sandra Jackson
Verified Buyer
My experience was great. Customer service was phenomenal and very helpful. Highly recommend if looking to refinance.
Travis Hobson
Verified Buyer
Awesome customer Service through and through
Carlynn Reed
Verified Buyer
It was very easy and came at the perfect time.
Brenda Horak
Verified Buyer
Very helpful in getting my car refinanced for a lower rate and price!
Rochelle Reid-Bispham
Verified Buyer
Everyone was helpful and professional. I found it to be a great experience. Thanks very much for your help on getting me a lower interest rate!
Laura Francis
Verified Buyer
It was hard contacting someone by phone and having to leave a message and wait and often I would get two call backs regarding the matter which the first person already helped me. The process was long but easy to send the information to them via text. Having to get something notorized took some effort to find someone in a rural town that was open during the times my boyfriend could go and sign.
Kathy Calender
Verified Buyer
It was fairly easy to complete the forms needed. The time from filling out the application to the time my previous loan was paid off was less than a week. The only issues that I had/have is when trying to obtain the completed paperwork the process failed completely. I had to open each page one at a time and take a screenshot of the page then save to my pictures then print them. This was the only way I had a printed copy of my refinance loan.
Response from OpenRoad Lending
Jun 09, 2021
Thanks for your comments Kathy and I'm sorry you had trouble accessing your documents. They should have been available to you as a pdf file as that is how our system is set up. I will be sure to forward your issue to our IT department so they can look into it. Hopefully the money you saved on your new refi will make up for the inconvenience.
Thanks for your business! The OpenRoad Auto Loan Savings Team
Cheryl Smith
Verified Buyer
Excellent service, worked prompt and got me financed very fast. Overall wonderful experience!
Martha Gonzales
Verified Buyer
Very easy that’s the part I liked 😀
William Trawick
Verified Buyer
Not impressed as I clearly sent documents and was told that hadn't received them. I had to send thing multiple times and to me just not well organized. Wouldn't recommend
Response from OpenRoad Lending
Jun 08, 2021
Thanks for your comments William and I am sorry you didn't have a good experience with us. Our system keeps detailed notes on all communication we have with our customers so I will be sure to review with our team so we can do better next time. I did see that we were able to save you quite a bit of money on your car payment so hopefully those savings on your new refinanced car loan will help make up for the inconvenience. Thanks again from the OpenRoad Auto Loan Savings Team
John Pike
Verified Buyer
The entire process was handled with ease and professional service.
KALECSKI MURRAY
Verified Buyer
The experience of refinancing my auto loan, was a huge saving in my book. It was a first. Open Road lending, has change my whole financial out look on the value of dollars. My scores will improve base on qualifying for even more savings. It has change the way I spend my money.
Eric Almodovar
Verified Buyer
Pretty easy process. They walk you step by step through everything and it happens quickly. I'm happy.
Christianna Floyd
Verified Buyer
I was happy to find an option to pay less on my car loan each month, but the flyer I received mentioned more of a discount than I actually got. Don't get me wrong saving money is great! So, maybe, down the line, I'll be able to save even more?
Raquel Webber
Verified Buyer
Open road Lending helped me refinance my vehicle with a breeze. The process was so simple and everything was explained to my understanding at ease. I'm so happy to be saving money and I have one car payment monthly now instead of two thanks to Openroad Lending. I would recommend them to others needing to save money on their car loan in a heartbeat.
Roeith Garnett
Verified Buyer
great
EDITH TROUT
Verified Buyer
Very happy and thankful for OpenRoad. Liking my new lower car payment.
MITCHELL MUNOZ
Verified Buyer
Jonathan was efficient and thorough. straight to business and got my refinance done quickly. I appreciate the professionalism and quality of his customer service.
About OpenRoad Lending
Since 2009, OpenRoad Lending has helped hundreds of thousands of customers save over $100/month on average by refinancing their auto loan!*
OpenRoad will customize loan options to best fit you, regardless of your credit. Our Loan Care Agents are auto refi experts and will help you accomplish your refinance goals. Recognized by Inc. Magazine as the 37th fastest growing private company in America, OpenRoad is a multi-time Dallas/Fort Worth Best and Brightest Company as well as a Best Place to Work by the Dallas Business Journal.
With OpenRoad, you are in the driver’s seat!
*Terms and conditions apply. See our site for details.
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OpenRoad will customize loan options to best fit you, regardless of your credit. Our Loan Care Agents are auto refi experts and will help you accomplish your refinance goals. Recognized by Inc. Magazine as the 37th fastest growing private company in America, OpenRoad is a multi-time Dallas/Fort Worth Best and Brightest Company as well as a Best Place to Work by the Dallas Business Journal.
With OpenRoad, you are in the driver’s seat!
- Lower Rates and Amazing Savings
- A+ accredited by the BBB and a trusted member of the American Financial Services Association
- Quick loan decisions, flexible financing options and cutting edge technology for a great experience
- There’s no obligation to apply, no hidden costs and no application fees
- The highest level of customer satisfaction and award-winning customer service
*Terms and conditions apply. See our site for details.
OpenRoad Lending is a Verified Merchant
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