PBFY Flexible Packaging Other
4.4 From 1 to 5
743 Reviews
Overall Ratings
5 Stars
539
4 Stars
97
3 Stars
43
2 Stars
25
1 Star
39
Reviews 743
Recommend 9 / 10
TrustScore 8.89 / 10
Write a Review
Christopher Macrina
Mar 03, 2017
Verified Buyer
Nice Products
Response from PBFY Flexible Packaging
Mar 10, 2017
Thanks for the feedback, Christopher! We're happy to hear you like our products and hope to see your next order with us soon.
Carlos Taira
Mar 02, 2017
Verified Buyer
Very good service.
Response from PBFY Flexible Packaging
Mar 10, 2017
Thanks, Carlos! Appreciate the feedback and 5 star rating!
Kelley Baker
Mar 02, 2017
Verified Buyer
Cumbersome website for applying tin ties to food grade bags. Bags are in good shape mostly, but definitely have folded corners and crinkled bags. Pretty good though.
Response from PBFY Flexible Packaging
Mar 10, 2017
HI, Kelley! Thank you for your feedback. We are working on the ability to add tin-ties directly to bag orders on our website, so that will be implemented soon. Feel free to contact our Customer Service to see about replacing any of the bags that are defective or not up to our standards.
Jennifer Strain
Feb 27, 2017
Verified Buyer
love the free shipping
Response from PBFY Flexible Packaging
Feb 27, 2017
Thanks, Jennifer! We're happy that you took advantage of our Free Shipping and we hope to see you order from us again soon. Be sure to take advantage of the coupon we sent you along with your last order!
Anais Felt
Feb 26, 2017
Verified Buyer
PBFY customer Service and response was great. I think PBFY could benefit from better SEO and marketing. It was hard to find you, but now that I have, I am sticking with you. I would have also liked a response for my printing request (small batch, digital printing). I finally went with all white bags because I couldn't wait any longer, but would have loved to see what our logo looked like on the bag, or even a follow up to the email / inquiry I sent would have been great. I think there was a breakdown in communication on my account, because the response for the normal all white bag packaging was excellent, however, the printed bags, not so much. And I feel that lost you additional business. Lastly, as a millennial business owner, I loved the B2C feel for a B2B company - you brought me into the process and made me feel comfortable each step of the way. The follow up, especially, was great, for the non-printing portion of my experience.
Response from PBFY Flexible Packaging
Feb 27, 2017
Thank you for the great review, Anais! We're so glad to hear that your experience with us was positive overall, but yes, our follow-up can always be better! We'll share your comment in one of our staff training classes to improve our customer service. Thanks again!
kathryn nelson
Feb 24, 2017
Verified Buyer
Everything went smoothly with my order online, I just wish you had more sizes of Kraft window bags
Response from PBFY Flexible Packaging
Mar 10, 2017
Thank you, Kathryn! We're glad to hear your online experience with PBFY.com went smoothly. We do our best to carry the most popular sizes and colors. Feel free to contact us with your suggestions at https://pbfy.com/contact-us/
suzan Newbold
Feb 20, 2017
Verified Buyer
I appreciate the PBFY team and their delivery of great products in a timely manner
Response from PBFY Flexible Packaging
Feb 20, 2017
That's great to hear, Suzan! Thank you so much for the wonderful review!
Robyn Littler
Feb 19, 2017
Verified Buyer
....
Response from PBFY Flexible Packaging
Feb 22, 2017
Thanks, Robyn! Appreciate the positive rating!
marc sawyer
Feb 17, 2017
Verified Buyer
Order was promptly received. Asked for a few samples of other bags, those came, but did take a couple of weeks
Response from PBFY Flexible Packaging
Feb 20, 2017
Thank you, Marc! Our free samples are shipped via USPS, so they can take a week or so to arrive depending on the destination. We're glad to see that you placed an order with us and hope to see more in the future. Let us know if we can be of any more assistance!
Patricia Petersky
Feb 14, 2017
Verified Buyer
Helpful staff and Love the products! Will order again when I start running out! :)
Response from PBFY Flexible Packaging
Feb 20, 2017
Thanks, Patricia! So glad t hear you are happy with our service and products. We're looking forward to working with you!
Tom Helm
Feb 13, 2017
Verified Buyer
I have been a customer with PBFY for several years, and have been, overall, satisfied with the website and customer service. However, my experience on Monday, February 6, was very unsatisfactory. When I logged in, I was given the opportunity to take a survey to receive an additional 5% off my order. I took the survey and was given a code to use at checkout. The code did not work. The website also stated that if I ordered by 2 pm, my order would he shipped same day, which I needed due to a large order. I placed the order several hours before 2 pm. I chose 3 day shipping to ensure my order would arrive by Wednesday or Thursday. The order was not shipped same day. The order didn't arrive until late Friday afternoon. I was extremely disappointed in my experience, and will begin looking for a different supplier for bags in the future.
Response from PBFY Flexible Packaging
Feb 23, 2017
Thank you for the feedback, Tom. We deeply apologize for the issues you experienced. As soon as we received your review, we reached out to see how it could be resolved. I'm told we were able to apply the discount and are glad you will be giving us another chance.
Heather Lilly
Feb 10, 2017
Verified Buyer
Awesome! George was super helpful. Definitely love the packaging quality as well.
Response from PBFY Flexible Packaging
Feb 10, 2017
Thanks, Heather! I'll pass your feedback on to George. He'll be ecstatic that you mentioned him! Thanks for leaving a review and we're so happy that you love our product quality. We're looking forward to working with you.
Martin Dessureault
Feb 09, 2017
Verified Buyer
Excellent site, very clear and good service to!
:)
Response from PBFY Flexible Packaging
Feb 09, 2017
Thanks, Martin! We put a lot of effort into the design and functionality of PBFY.com and are so glad to hear you had a great experience! Let us know if you need anything else and we hope to see you shopping with us again, soon.
David Prihoda
Feb 07, 2017
Verified Buyer
Great service! Thank you.
Response from PBFY Flexible Packaging
Feb 09, 2017
You're welcome, David! Thank you for the great feedback. We'll keep trying to impress!
holley cowan
Feb 03, 2017
Verified Buyer
Loved it!
Response from PBFY Flexible Packaging
Feb 09, 2017
And we LOVE your feedback, Holley! Thank you and we hope to see another order from you in the future!
Arch Getty
Feb 01, 2017
Verified Buyer
Everything went great. Quick order and fast delivery. Good support answered all my questions.
Response from PBFY Flexible Packaging
Feb 09, 2017
Thank you for the great feedback, Arch! All bases were covered and it looks like you hit a homerun!
James Deni
Jan 30, 2017
Verified Buyer
would buy from again
Response from PBFY Flexible Packaging
Jan 30, 2017
That's awesome, James! Be sure to take advantage of any coupons we've sent you or the one included on your receipt towards your next order. We appreciate your business!
David Barnes
Jan 29, 2017
Verified Buyer
The valve placement is keeping us from using these bags and there is no option for returning them. We have also submitted multiple requests for hot stamping costs and no one has even attempted to communicate with us. I'm guessing this is just an automated survey, but maybe someone will see it.
Response from PBFY Flexible Packaging
Feb 10, 2017
Hi, David. We're so sorry you didn't get the highest level of service PBFY tries to uphold. I understand you've spoken to our Customer Service Excellence Manager, Mayra, who has been helping you and I'm glad everything worked out. Thank you for your understanding and patience and for sticking with us!
Martin Hotes
Jan 28, 2017
Verified Buyer
Great website, took me awhile to find you on the web , I lost your info from before
Response from PBFY Flexible Packaging
Jan 30, 2017
Thanks. Martin! You can always find us by going to PBFY.com or give us a call at 1-877-224-7496. Thank you so much for your business!
Brendon Maxwell
Jan 27, 2017
Verified Buyer
The new facility in the Midwest makes PBFY and even better option for our company. Faster shipping is a game changer.
Response from PBFY Flexible Packaging
Jan 27, 2017
Thanks, Brendon! We're so glad to hear our new warehouse in Tennessee provides you with faster service. That was the goal! We're looking forward to working with you for a long time.
About PBFY Flexible Packaging
PBFY Flexible Packaging is a leading, innovative manufacturer and distributor of flexible packaging bags, coffee packaging bags, food packaging bags, restaurant packaging, pouches, films, custom printed labels and other products. We offer just in time inventory for stock and custom flexible packaging accounts. The markets we serve include industries such as coffee, tea, specialty and natural foods, agricultural, pharmaceutical, pet food and more.

WHERE WE DO IT

We have two warehouses strategically placed in the Unites States to ship faster and save you money. When PBFY first opened, we covered the entire United States from our warehouse in Brea, California (Orange County). We have since expanded our operations to Portland, Tennessee (near Nashville) that allows faster shipping to our customers on the East.

Both locations offer shipping and receiving, as well as in-house production for Hot Stamp printing, valve processing, silk screen printing, heat transfer, and label and hang hole applications for bags and pouches.

Key products we manufacture include printed high-barrier laminated materials (foils and metalized) that add color and protection to food and consumer product packaging; full body film shrink sleeves for labeling bottled beverages and other unique product containers; laminated and printed pouch roll stock; tamper-resistant and laminated foil backings for pharmaceutical packages; vacuum pouches that are boilable and microwave safe; shrink wrapping bags and films.

GLOBAL DISTRIBUTION

For over three decades, we’ve supplied major industries with innovative products that help with their success. From coffee bags to custom product packaging, PBFY has become a leader in the food and product packaging industry. Our global distribution includes dozens of countries worldwide.

MAJOR BRANDS TRUST PBFY

PBFY supplies products and services to thousands of companies around the world. When you pick up a bag on a store shelf or fill a coffee bag with beans at your local cafe, chances are it’s a bag made by PBFY!
Visit Website
PBFY Flexible Packaging is a Verified Merchant
Questions? Contact Us
support@pbfy.com
1-877-224-7496
9am - 5pm PST
Facebook
RaveCapture Commitment
RaveCapture is a review and reputation management company that collects and displays 100% verified buyer reviews. We take authenticity very seriously, which is why we're the only review service that only allow reviews from verified paying customers. No fakes, no nonsense... just real reviews. That's our promise.
The RaveCapture Triple Guarantee
  1. RaveCapture Companies Are Held Accountable
  2. All Reviews Are Verified Customers
  3. Negative Reviews Can Never Be Deleted
RaveCapture loader