Excellent product and excellent service!

other than the long wait in between emails with the rep..... my problem was resolved satisfactorily! thanks!

Pure Wave has been beneficial to me in my aches in pains, although when the battery of the machine went bad there were many hoops to jump through and to have the machine replaced took a tremendous amount of time to wait for a new Pure Wave. It is a great machine regardless!

All there products are very good. Batteries last a long time. Customer service is outstanding

I will definitely recommend this company's products based on the support that backs it

My whole family loves the new massager. We have an older version too. We like the updates to the newer one. The older one still works we just needed 2 of them.

The Pure Wave provides the relief I need to function and perform my daily activities. It is a great device. Customer Service was extremely quick to respond to my communication and my problem was quickly addressed and resolved. Pado Inc. stands behind its product and customers.

All went well. Extremely impressive machine . Now learning how to best exploit it. I was surprised when my chiropractor recommended it, but it is a game changer for my back.

gun works great, very fast service

I waited for this to be restocked. Well worth it. Wife and I cant put it down. High quality easy to use. 👍🏻

Everything was great. Good service, quality and delivery.

I love this massager. It has so many attachments for different problem areas. Was delivered in 3 days.

good svc 5 star

Brandy took excellent care of me when I wrote in to say the second massager I'd purchased had developed a problem. I was very happy to learn it was still under warranty. Brandy quickly sent me a new massager along with a return label. Again, I was very well taken care of. Thank You! 😊

My experience with your product is excellent. I love the Pado Pure Wave massager. I love it so much that I bought two, and gave one to my sister.

As for my experience with the customer service aspect, i.e. when I had a problem, how accessible were you to assist me? My experience was awful!! You were absolutely unreachable by telephone or chat, regardless of what time either me or my sister tried to reach out to you, within your very own stated "hours of operation".

Furthermore, you used COVID as an excuse to justify why you weren't able to be reached via telephone calls, and then doubled down on that crutch by saying it's also why a response via email would take 3 or more days.

COVID has definitely changed things for everyone, but I can assure you if anyone in my family, or any of my friends, just stopped answering calls, or took 3, 4, 5 or more days to respond to queries at our work places, and then tried to use COVID as the excuse for the delays, we'd all be out of a job. I hope I never have another issue with your product because the first experience was dismal, and regardless of what's going on in the world, not being able to reach someone via telephone or chat period, and then needing to wait nearly a week to get a response. (Email sent Jan 26, I received no response, but instead, on Feb 2, I received an email showing a replacement charger was on its way to me)

This charger still hasn't arrived, but for that, I can understand the delay, and how the circumstances around COVID has impacted that, but not being able to answer calls, and taking a week to respond to my email is not acceptable customer service as far as this paying customer is concerned.

Just to clarify, my 2 star rating and my 4 out of 10 rating for recommending you to friends is strictly based on my first and only customer service experience with you. My rating on your product it self would be a 5 star rating, and 10 out of 10 for recommending you to friends.

Great

All I needed was to replace my charger from my PureWave CM07. I am so happy I was able to go here to purchase a new one. My CM07 is charged and working perfectly. Thank you so much for the quick shipping.

Y’all need more than 5 stars. I’ve not received service like what you did in well over 20 years. Some folks there actually have brains. I’m telling everyone about y’all because you deserve it and to reward your management who’s goal was to get from me exactly what they envisioned. Lastly, the product is to die for.

I received my replacement unit promptly! Fantastic customer service!!!

5 stars it was great plus it was very convenient to be able to use my Amazon account.