Silk & Snow https://www.silkandsnow.com/ Retail
4.6 From 1 to 5
Overall Ratings
5 Stars
1499
4 Stars
410
3 Stars
99
2 Stars
42
1 Star
32
Reviews 2082
Recommend 10 / 10
TrustScore 9.29 / 10
Megan T
Aug 01, 2022
Verified Buyer
S&S Hybrid Mattress
Fast shipping and the bed is pretty comfy.
Response from Silk & Snow
Aug 03, 2022
Hi Megan, Excellent news! Thank you for taking the time to share your experience with us. Happy sleeping! All the best, Kaitlyn
Rachel B
Jul 31, 2022
Verified Buyer
S&S Hybrid Mattress
We purchased the Hybrid mattress and couldn’t be happier with the comfort and quality of it. Customer service kept us informed at all stages and they even called to query the size of duvet I chose because I had ordered the wrong size. They were easily able to correct that and our mattress arrived within a week of ordering.
This mattress is comfortable and quiet and I do not feel my partner’s movement at all. I would happily recommend this model of mattress and Silk and Snow to anyone looking for a mattress in a box that rivals a regular non box one. Technology has come a long way and this mattress is proof of that!
Response from Silk & Snow
Aug 04, 2022
Hi Rachel, That’s wonderful news! We’re so thrilled to hear that you're enjoying your new S&S hybrid mattress. Thank you for taking the time to write in and share your experience. Wishing you many more nights of restful sleep! All the best, Kaitlyn
James C
Jul 29, 2022
Verified Buyer
S&S Hybrid Mattress
No firmest to this mattress.
Response from Silk & Snow
Jul 31, 2022
Hi James, We appreciate you taking the time to reach out and share your feedback with us. We are sorry you are not finding your hybrid mattress suitable for your needs and have taken a closer look at your order. We can see you have proceeded with a return and refund. We hope you find the right mattress for you soon and if you have any other questions or concerns please send us an email at hello@silkandsnow.com. Sincerely, Michelle
Susan F
Jul 29, 2022
Verified Buyer
S&S Hybrid Mattress
The mattress is very comfortable and was easy to set up!
Response from Silk & Snow
Aug 03, 2022
Hi Susan, Thank you for taking the time to reach out to us and share your feedback. We’re so glad that you’re enjoying your new S&S hybrid mattress! Happy sleeping! All the best, Kaitlyn.
Jeff H
Jul 28, 2022
Verified Buyer
S&S Hybrid Mattress
Super easy and smooth purchasing experience. Fast ship - 2 days from ordering (note, live in Toronto, Canada). Definitely a better mattress than the one it replaces. More comfortable and at the same time more supportive. I'm 185 cm tall, 122 kg and a side sleeper.
Response from Silk & Snow
Aug 03, 2022
Hi Jeff, We’re so pleased to hear that you’re enjoying your new S&S hybrid mattress Thank you for writing in to share your experience. Wishing you many more nights of restful sleep! All the best, Kaitlyn
Rita H
Jul 26, 2022
Verified Buyer
S&S Hybrid Mattress
I am very happy with my new hybrid mattress!
Response from Silk & Snow
Aug 03, 2022
Hi Rita, Thank you so much for reaching out! We are so pleased you have taken the time to write in regarding your new S&S hybrid mattress. Happy sleeping! All the best, Kaitlyn
Katherine L
Jul 25, 2022
Verified Buyer
S&S Hybrid Mattress
Amazing customer service!!!! Love the bed and sheets and pillows. Had to take some of the stuffing out of the pillows but they are now amazing!!! I accidentally ordered sheets that were to small for the bed i ordered and they caught it and asked me if I was aware. Soooo thankful because then I didn't have to go through the return process. Very impressed. Thank you again so much!!
Response from Silk & Snow
Aug 03, 2022
Hi Katherine, We’re so pleased to hear that you’re loving your new S&S products! Thank you for reaching out to us to share your experience. Happy sleeping! All the best, Kaitlyn
Richard Q
Jul 23, 2022
Verified Buyer
S&S Hybrid Mattress
Amazing quality !! Best night sleep in years
Response from Silk & Snow
Aug 04, 2022
Hi Richard, That’s amazing news! We’re so thrilled to hear that you’re enjoying your new S&S hybrid mattress. Thank you for taking the time to write to us about your experience. Happy sleeping! All the best, Kaitlyn
Elaine L
Jul 20, 2022
Verified Buyer
S&S Hybrid Mattress
Excellent customer service, excellent mattress
Response from Silk & Snow
Aug 03, 2022
Hi Elane, Thank you for writing in and sharing your feedback with us! We’re so happy that you’re enjoying your new S&S hybrid mattress. Stay cozy! All the best, Kaitlyn
Britney P
Jul 17, 2022
Verified Buyer
S&S Hybrid Mattress
The perfect mattress
Response from Silk & Snow
Aug 02, 2022
Hi Britney, Thank you for taking the time to reach out to the team. We’re so glad to hear that you’re enjoying your S&S hybrid mattress. Happy sleeping! All the best, Kaitlyn.
Michele A
Jul 15, 2022
Verified Buyer
S&S Hybrid Mattress
I have purchased 3 mattresses from Silk and Snow so I'm an obvious fan. I have given both my adult children one as a present and the hybrid I purchased for myself and my husband. We find this to be the perfect mix between not too firm and not too soft. The perfect Goldilocks mattress. We are both veteran skiers with broken bones and aches and pains to prove it so this mattress serves us well to get an excellent night's sleep.
Response from Silk & Snow
Jul 28, 2022
Hi Michele, That’s amazing news! We’re so pleased to hear that you and your family are enjoying your S&S hybrid mattresses. Thank you for taking the time to write in and share your experience. Stay cozy! All the best, Kaitlyn.
Brendan H
Jul 14, 2022
Verified Buyer
S&S Hybrid Mattress
It's probably the most comfortable night sleep that I have had in 6 years my wife and I are loving the matress
Response from Silk & Snow
Jul 28, 2022
Hi Brendan, We’re so thrilled to hear that your son is enjoying his S&S hybrid mattress! We really appreciate you taking the time to reach out. Happy sleeping! All the best, Kaitlyn.
Lane D
Jul 14, 2022
Verified Buyer
S&S Hybrid Mattress
The shipping was fast, 2 working days. They did leave it in my driveway without informing me for two hours, it was raining in the Box got soaking wet. They do have the mattress very well covered with plastic so there was no water damage at all. The two free pillows are wonderful. We have only slept on the mattress nine times so far. My wife loves the mattress a lot, and I like it a lot. I have a bit of a problem getting to sleep on it, but after I get to sleep I wake up with no stiffness or soreness at all. The top couple inches of the mattress feels very soft, then it goes down to the rest of the mattress which is very firm. I'm hoping over the next couple of weeks it will break in a little more and feel just a little bit more comfortable. All in all it's a very good mattress, well made. I am going to give it three more weeks, hopefully things will work out. I will give another review at that point to let you know the outcome.
Elizabeth P
Jul 13, 2022
Verified Buyer
S&S Hybrid Mattress
We love our new mattress! My husband and I have been sleeping a lot better and we got the pillows too-they are so comfy yet firm. Shipping was fast and set up was so easy. Only regret was waiting so long to buy one!
Response from Silk & Snow
Jul 29, 2022
Hi Elizabeth, We’re so happy that you and your husband are enjoying your new S&S hybrid mattress! Thank you for taking the time to write in and share your experience with us. Happy sleeping! All the best, Kaitlyn
Linda R
Jul 12, 2022
Verified Buyer
S&S Hybrid Mattress
Best pillow ever!
Response from Silk & Snow
Jul 29, 2022
Hi Linda, We’re so glad to hear that you’re enjoying your new S&S hybrid mattress! Thank you for writing in to share your feedback. Wishing you many more nights of restful sleep to come! All the best, Kaitlyn.
Shayna M
Jul 05, 2022
Verified Buyer
S&S Hybrid Mattress
Super Comfortable Mattress, Shipping was super fast and since I ordered it to arrive at my old address just before I moved, having the mattress still in a box made moving it easier. Thank you Silk and Snow
Response from Silk & Snow
Jul 18, 2022
Hi Shayna, We are so happy that you’re enjoying your new S&S hybrid mattress! Thank you for taking the time to write in and share your experience. Happy sleeping! All the best, Kaitlyn.
Lee G
Jul 01, 2022
Verified Buyer
S&S Hybrid Mattress
This was the least stressful bed purchase I have ever made. The mattress was exactly as advertised and arrived sooner than anticipated. The next time I need a mattress, it's straight to Silk and Snow.
Response from Silk & Snow
Jul 08, 2022
Hi Lee, We’re so thrilled to hear that you’re enjoying your new S&S hybrid mattress. Thank you for taking the time to write in and share your experience with us. Wishing you many more nights of restful sleep to come! All the best, Kaitlyn
Josée C
Jun 29, 2022
Verified Buyer
S&S Hybrid Mattress
ENGLISH will follow

Bonjour!
Concernant mon nouveau matelas Silk & Snow, j’ai une opinion favorable concernant la qualité du produit et concernant le service à la clientèle qui sont 5 étoiles. Wow ! L’efficacité et la rapidité d’expédition sont sans failles. Vraiment.
Toutefois, me concernant, j’ai changé mon matelas pour un des vôtres parce que j’avais très très mal au dos. Maintenant, j’ai encore des douleurs dorsales, mais pas aux mêmes endroits. Avant de vous relancer pour un retour ou un échange, je donne le temps nécessaire à mon corps de s’habituer à mon nouveau matelas. Je me donne environ 30 jours avant de prendre ma décision de le garder ou non.

Good morning!
Regarding my new Silk & Snow mattress, I have a favorable opinion regarding the quality of the product and regarding the customer service which are 5 stars. Wow! The efficiency and speed of shipping are flawless. Really.
However, concerning myself, I changed my mattress for one of yours because I had very, very bad back pains. Now I still have back pain, but not in the same places. Before chasing you for a return or an exchange, I give my body the time to get used to my new mattress. I give myself about 30 days before making my decision to keep it or not.
Response from Silk & Snow
Jul 10, 2022
Bonjour Josée, Merci d'avoir pris le temps de nous faire part de vos commentaires. En effet, il faudra peut-être une courte période d'ajustement pour vous habituer à votre nouveau matelas. Bien sûr, si vous trouvez qu'après d'autres tests, ce n'est pas le bon choix de matelas, veuillez nous envoyer un couriel à hello@silkandsnow.com pour initier votre retour dans le cadre de votre essai de 100 nuits. Nous restons disponibles si vous avez d'autres questions ou préoccupations, veuillez nous en informer. Sincèrement, Michelle
Sylvia S
Jun 24, 2022
Verified Buyer
S&S Hybrid Mattress
Love it!
Laura L
Jun 24, 2022
Verified Buyer
S&S Hybrid Mattress
We we leary about buying a mattress online and spent a considerable time researching and comparing. We wanted a hybrid, firm king size. The price was righ and the structure was what we wanted so we ordered. Our mattress arrived within 2 days! After unpacking it, we left it for 72 hours as recommended before having incredible nights' sleeps! So pleased with our purchase and knowing this is a Canadian company makes us proud! Shop online with confidence with Silk & Snow!!
Response from Silk & Snow
Jun 27, 2022
That’s fantastic news, Laura! We’re so thrilled to hear that you’re enjoying your new S&S hybrid mattress. Thank you for taking the time to write in and share your experience with us. Wishing you many more nights of restful sleep to come! All the best, Kaitlyn
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.

Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.

With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.

Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
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Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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