Silk & Snow https://www.silkandsnow.com/ Retail
4.6 From 1 to 5
Overall Ratings
5 Stars
1499
4 Stars
410
3 Stars
99
2 Stars
42
1 Star
32
Reviews 2082
Recommend 10 / 10
TrustScore 9.29 / 10
Sokleang T
Apr 17, 2021
Verified Buyer
S&S Hybrid Mattress
My matress is a big upgrade from my previous set that required a box spring. I'm never going back to that. My only regret was not getting the one with a thicker mattress top for a more cushion-like feel.
Response from Silk & Snow
Apr 19, 2021
Hi Sokleang, thrilled to know you're enjoying the mattress despite wanting a bit more cushion. Happy sleeping ! - Dane
Mary O'Riordan
Mar 26, 2021
Verified Buyer
S&S Hybrid Mattress
The mattress is great! I would buy it again. The pillow is thoughtfully designed; I made two pillows by separating the components.
The bed frame looks very nice in our room. The drawer is on wheels and the slats are visible, although the plus side is that the frame is able to manage variations in queen size mattress sizes.
The delivery was a bit challenging as the mattress and then the bed came in two deliveries. This was during the fall of 2020 so the supply system was understandably under stress at that time.
Any questions I had concerning the delivery were answered very promptly so customer service is attentive and informative.
Response from Silk & Snow
Mar 25, 2021
Hi Mary, Amazing! We are thrilled to hear you are loving the mattress and we're all about making Frankenstein pillows. As for your bed frame we are sorry that you have experienced both delivery issues and concerns with the frame itself. As always, we are always happy to take a look if you'd like by emailing hello@silkandsnow.com. Our team really appreciates your patience as we went through unprecedented times due to the current state of the world and love hearing that we were able to provide the communication needed. Thank you so much for sharing! All the best, Claire
John P
Mar 12, 2021
Verified Buyer
S&S Hybrid Mattress
This review is for the S&S Hybrid:
I found that searching for a great mattress is a daunting task. In my research I found out that the Silk and Snow mattress is one of the few that is not only made in Canada, but all the parts (foam, coils etc.) to make the mattress are sourced in Canada as well. Apart from trying out a few memory foam mattresses in stores this was the first memory foam mattress I have ever owned, so I cannot compare it to many. However, it is by far the most comfortable mattress I have ever had (out of about 7 over the years) and it certainly has solved my sore back problems I had with my old mattress.
In looking around I found that S&S, not only provide a high-quality mattress, but they manage to keep the prices very affordable as well.
They also stand behind their product which is good to know if something goes wrong. The first mattress they sent, unfortunately had a manufacturing issue. S&S asked for clarification on the problem but did not argue about it. They agreed there was an issue and sent out a replacement mattress. Well done Silk and Snow! That's Great Service. Mistakes can happen but how S&S responded left a very positive impact. The 5 stars are for both the mattress and the company. Thank you to the staff and management team.
Response from Silk & Snow
Apr 05, 2021
Hi John, so glad to hear we were able to clear up the issue and you are sleeping happily!
Mike B
Mar 09, 2021
Verified Buyer
S&S Hybrid Mattress
I find the mattress has the perfect amount of support to comfort ratio. The first 3-months have been great and so far and it appears to be holding up well, as in it does not show any signs of sagging or irregular wear. Definitely worth consideration when looking for your next mattress.
Response from Silk & Snow
Apr 05, 2021
Here's to many more years of comfort Mike! - Dane
Dmytro I
Mar 07, 2021
Verified Buyer
S&S Hybrid Mattress
Great! Especially for lower back issues
Response from Silk & Snow
Apr 05, 2021
Great to know this is helping! Here's to many more great sleeps! - Dane
Maria Z
Mar 05, 2021
Verified Buyer
S&S Hybrid Mattress
Great mattress at a great price! Seamless delivery. Perfect level of firmness, working/reading in bed is comfortable. Would highly recommend. Pillow design is very intuitive, great for those that like a custom fill level.
Response from Silk & Snow
Apr 05, 2021
Hi Maria, we are so happy to know you like our products! Happy sleeping! Dane
Jon S
Mar 05, 2021
Verified Buyer
S&S Hybrid Mattress
Best mattress we’ve ever had!
Response from Silk & Snow
Apr 05, 2021
Thrilled to hear it Jon! Happy sleeping - Dane
Derrick V
Mar 05, 2021
Verified Buyer
S&S Hybrid Mattress
Mattress is comfortable but really isn’t much different then a standard mattress.
Response from Silk & Snow
Apr 16, 2021
Hi Derrick Thank you for taking the time to write a review, we appreciate it. All the best, Susan
Tyler K
Mar 05, 2021
Verified Buyer
S&S Hybrid Mattress
I would give it 2.5-3 stars. Now that’s not to say it’s a terrible mattress, just depends on you. What I like, is the fact it’s made right here in Canada, easy to purchase, good material, great edge support and fantastic customer service. When it comes to the feel of the mattress, this is where everyone’s opinion will be different. But at first, I thought it was quite soft and plushy. Then after a couple of months I felt it getting firmer( which makes sense, since the mattress is compact and needs to expand, etc). I found certain sleeping positions I would feel jammed up in shoulder and hips. But on my back it was perfectly fine. We also got the pillow, sheets, duvet and headboard bed frame. The sheets and duvet are a must! Sleeps cool, yet warm and very soft! The pillow was a little uncomfortable, even when I tried adjusting the fill, my neck was a little sore. The bed frame, well it’s just a frame. But I will the headboard piece wasn’t as sturdy as I thought and kind of flimsy.
Response from Silk & Snow
Apr 16, 2021
Hi Tyler We appreciate your honest feedback, thank you for taking the time to let us know. All the best Susan
Nancy D
Feb 23, 2021
Verified Buyer
S&S Hybrid Mattress
Love our mattress and great customer service.
Response from Silk & Snow
Mar 25, 2021
Hi Nancy, Thank you for sharing! We are happy to hear you are loving the mattress and overall experience. Here's to many more cozy and comfortable nights! All the best, Claire
Shelby A
Feb 23, 2021
Verified Buyer
S&S Hybrid Mattress
I’ve been searching for a firm but comfortable mattress for quite some time. I’m sleep all over switching throughout the night and every position is comfortable. My husbands prefers a little softer mattress than myself, but he is quite comfortable with the snow and silk hybrid. We’ve had for about 3-4 weeks now and I’m very happy. Easy set up, I was able to do it by myself.
Also, the pillows are amazing! Highly recommended.
Response from Silk & Snow
Mar 25, 2021
Hi Shelby, We are delighted to hear that the mattress is comfortable for you both and that you are continuing to enjoy it! Thank you for the amazing feedback and supporting Canadian! All the best, Claire
Gregg S
Feb 23, 2021
Verified Buyer
S&S Hybrid Mattress
Mattress firmness is perfect. I have better overall sleep and deeper sleeps now.
Response from Silk & Snow
Mar 25, 2021
Hi Gregg, This is great to hear! We are thrilled you are able to get better and longer lasting sleep. Here's to many more restful nights! All the best, Claire
Leslee H
Feb 23, 2021
Verified Buyer
S&S Hybrid Mattress
This is the best mattress we gave every owned.
Response from Silk & Snow
Mar 25, 2021
Hi Leslee, This is amazing to hear! Here's to many more nights of peaceful sleep! All the best, Claire
Joseph T
Feb 23, 2021
Verified Buyer
S&S Hybrid Mattress
Awesome mattress, love it, really helps out with my sleep quality.
Response from Silk & Snow
Feb 23, 2021
Hi Joseph, Great news! We're so happy to hear that you're getting a better nights' sleep with your new mattress. Thanks for the review, we really appreciate it! All the best, -Yvonne
Chieko R
Feb 23, 2021
Verified Buyer
S&S Hybrid Mattress
Unfortunately, the delivered mattress was a poorly made product and had to be returned.
Response from Silk & Snow
Mar 25, 2021
Hi Chieko, Thank you for your feedback. I am sorry to hear that you had a negative experience with our mattress. While parts of our mattresses are handmade, we completely understand that there is a set expectation when it comes to our mattresses and that it is disappointing. We appreciate you taking the time to review as this helps us take a look into everything at hand for future processes. All the best, Claire
Orlando O
Feb 23, 2021
Verified Buyer
S&S Hybrid Mattress
Comfortable but I don't see it lasting. Les s than a year and it's a bit crocked and showing signs of sinking.
Response from Silk & Snow
Mar 25, 2021
Hi Orlando, thank you for your honest feedback! While we are happy to hear you are finding the mattress comfortable, please feel free to email us so we can take a look into the issues you've mentioned. We are always ready to help! All the best, Claire
Assunta m
Feb 23, 2021
Verified Buyer
S&S Hybrid Mattress
👍
Response from Silk & Snow
Mar 25, 2021
Hi Assunta, thank you for the 5 stars! Wishing you all the best, Claire
Kristen C
Feb 23, 2021
Verified Buyer
S&S Hybrid Mattress
This has been, by far, the best mattress we have ever purchased! My sciatica is way better and we both sleep soundly.
Response from Silk & Snow
Mar 25, 2021
Hi Kristen, thank you for sharing! We are so happy that this has provided you with comfort and restful nights! All the best, Claire
Tim K
Feb 23, 2021
Verified Buyer
S&S Hybrid Mattress
Mattress shopping is complicated.Silk and Snow makes it simple. This is simply the most comfortable mattress I’ve bought. Not that I’ve bought many, but I’m glad I got this one. No need to be thousands for a good comfy mattress!
Response from Silk & Snow
Mar 24, 2021
Hi Tim, we are happy to hear the overall experience has been positive. Mattress shopping can sometimes feel like going down a rabbit hole, we hear you! Here's to many nights of peaceful sleep! All the best, Claire
Kaitlyn Y
Feb 23, 2021
Verified Buyer
S&S Hybrid Mattress
Best mattress I've ever purchased!
Response from Silk & Snow
Mar 24, 2021
Hi Kaitlyn, this is amazing! Thank you for sharing and we hope you have many more comfortable nights on your new mattress! All the best, Claire
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.

Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.

With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.

Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
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Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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