Silk & Snow https://www.silkandsnow.com/ Retail
4.6 From 1 to 5
Overall Ratings
5 Stars
16248
4 Stars
3165
3 Stars
1485
2 Stars
329
1 Star
343
Reviews 21598
Recommend 10 / 10
TrustScore 9.29 / 10
Paul R
Mar 06, 2022
Verified Email
Hand Knitted Weighted Blanket
I recently bought a pair of these for my wife and I. Very nice quality and appreciate the environmentally friendly aspects of this product. After just a weeks use can confirm we both love our blankets - they are not too warm and neither of us have slept so consistently well for a long time. Great product.
Response from Silk & Snow
Mar 08, 2022
Hi Paul, Fantastic! We are so glad you and your wife are both enjoying your new Weighted Blankets. Here's to many more comfy & cozy times to come! All the best, Michelle
Roger R
Mar 05, 2022
Verified Email
S&S Mattress - Twin XL
We purchased this mattress based on their marketing. We actually visited the office and were convinced that this company, although small, really was customer oriented. We placed our order (custom size) and waiting for the mattress, which came in as promised. After deflating it, we realized that the size was wrong (too short). Promptly called the company and after a few days we were told that a replacement will be on the way. We received the replacement and, after deflating it, the size this time was right, but the workmanship were faulty: stitching at both ends were imperfect, crooked and the under pad was showing and coming out. We promptly called the company and reported the imperfections (also sent them a few photos). The reply was not what we expected: Silk&Snow called the faulty stitching "cosmetic". We told them that, for the price we paid (this mattresses are not cheap, especially custom size), this mattress was not acceptable and either they refund the full amount or replace. Again, they denied our request, calling the fault "cosmetic". We are very unsatisfied and very disappointed with them handling of what is "their fault" and trying to minimize the problem. It does not take a scientist to understand that, after some use, the mattress actually will fall apart. We will pursue this issue further as, as consumers, we all have the right to get the proper product for what we pay. We wanted to attach the photo of our mattress, but conveniently this site does not allow attachments.
Response from Silk & Snow
Mar 14, 2022
Hi Roger, We appreciate you taking the time to share your feedback with us. We understand and are very sorry for the frustration this type of issue has caused and recognize that your custom replacement mattress should have arrived in pristine condition. We have taken a look into your order and can see that you are currently in communication with the customer service team to resolve this issue. Once again, we apologize for the poor experience you have had with our company. We remain available if you have any other questions or concerns about your order. Sincerely, Michelle
Jude H
Mar 05, 2022
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Excellent purchase. Sheets are deeply comfortable and I am so happy they are a canadian/european collaboration!
Response from Silk & Snow
Mar 08, 2022
Hi Jude, Thank you for sharing your excellent feedback regarding your experience with your new Flax Linen sheets. Wishing you many cozy nights to come! All the best, Michelle
Elizabeth C
Mar 05, 2022
Verified Buyer
Storage Bed
Very nice!
Response from Silk & Snow
Mar 08, 2022
Hi Elizabeth, Thank you for taking the time to reach out to share your positive feedback. Happy sleeping! All the best, Michelle
Luc C
Mar 05, 2022
Verified Buyer
Pillow (promo)
We love the pillows, very comfortable and fresh.
Response from Silk & Snow
Mar 08, 2022
Hi Luc, Thank you for sharing your feedback! We are so glad you love your new pillows. Happy sleeping! All the best, Michelle
Cynthia J
Mar 05, 2022
Verified Buyer
Silk Pillowcase
I bought 2 as gifts for my daughters. They love them! The difference they make in their hair tangles are incredible. The only downside is you’ll discover if you drool in your sleep.😁
Response from Silk & Snow
Mar 08, 2022
Hi Cynthia, Super great to hear your gifts were a success! We appreciate you taking the time to reach out. Here's to many more cozy nights ahead! All the best, Michelle
Richard W
Mar 05, 2022
Verified Buyer
Adjustable Pillow (Retail)
Exactly how it’s described and worth ever penny!
Response from Silk & Snow
Mar 08, 2022
Awesome news, Richard! We are so pleased you are enjoying your new Pillow. Here's to many more nights of happy sleep to come! All the best, Michelle
Matthew L
Mar 05, 2022
Verified Buyer
Egyptian Cotton Sheet Set
Customer service was great, shipping was quick and the sheets are very comfortable and seem to be high quality. Definitely recommend these sheets.
Response from Silk & Snow
Mar 08, 2022
Hi Mathew, We appreciate you taking the time to share your feedback with our company. Thank you for letting us know of your positive experience with us. Happy sleeping! All the best, Michelle
Luc C
Mar 05, 2022
Verified Buyer
Wooden Bed Frame
Other of the box being in bad shape and all open, the content of each boxe was in great shape. The bed frame looks amazing and the mattress is super comfortable. We like it a lot, we are very happy with our purchase so far. We will recommend your products to our friends and family.

We also received today, our two pillows and they also great.

Thank you for everything, and a special thanks to Lea-Jeanne who helped us throughout the shipping and receiving process. She well deserved our positive feedback.





Response from Silk & Snow
Mar 08, 2022
Hi Luc, We appreciate you taking the time to share your feedback regarding your experience with your new Wooden Bed Frame with Headboard. We are glad to know you had a positive interaction with our customer service team and will be sure to share your kudos. Here's to many more cozy nights of restful sleep to come! All the best, Michelle
Paul Hatt
Mar 04, 2022
Verified Buyer
Egyptian Cotton Sheet Set
Purchased king sheet set. When we put them on the bed they felt amazing. Then after the first wash, everything shrunk, lost smoothness and the threads are breaking down on the stitched areas.

Produce not worth the money we paid



Update to previous review sent product back on 2/09/2022 by FedEx tracking number 289638506550 ,was received on 14/02/2022 the refund isn’t received as of 4/03/2022.
Jackie and Paul Hatt
Response from Silk & Snow
Jan 23, 2022
Hello Paul, We appreciate you taking the time to write to us. Thank you for sharing your experience with your Egyptian Cotton sheets and we are sorry for the difficulties you are having with your bedding. If your sheets are not suitable at this time and you would like to return them under your 100 Night Trial, please email us at hello@silkandsnow.com. We have passed along your notes to the Product Development team. Again, we would like to apologize for the poor experience you had with us and our products. Sincerely, Michelle
Michel L
Mar 04, 2022
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Very good product thank's
Response from Silk & Snow
Mar 01, 2022
Hi Michel, We are so happy you are enjoying your new Flax Linen sheets! Thank you for reaching out to share your feedback with us. Wish you many cool and comfy nights to come! All the best, Michelle
Mycah H
Mar 04, 2022
Verified Buyer
Storage Bed
It is a really nice bed and it is beautiful. Easy to put together however the instructions were inside of one of the pieces. Which I wouldn't have discovered had I not been curious as to why there was a covering closed with velcro. The instructions should be inside the box alone, but not inside one of the pieces used to put the bed together. Lastly, I thought this was a regular size King, but for whatever reason, my mattress is too short and you can see some of the paneling at the end of the bed along with the inside of the drawer

EDIT 03/04/2022: changed to 4 stars because I turned the mattress and even though I can still kind of see the slats, it's just on the sides of the bed (which you cannot see with our sheets and such) rather than at the end of the bed. Looks a lot better! love the bed
Response from Silk & Snow
Mar 04, 2022
Hi Mycah, Thank you for taking the time to reach out and share your experience with your new Storage Bed. We appreciate your insight and will be sure to follow up with the team. If you have any other issues with your frame please contact us at hello@silkandsnow.com for further assistance. Sincerely, Michelle
Martha B
Mar 04, 2022
Verified Buyer
Adjustable Pillow (Retail)
I love these pillows! I washed and dried the outer part of the pillows as a previous reviewer recommended and the pillows are fantastic! Love that the fill can be adjusted as desired.
Response from Silk & Snow
Mar 08, 2022
Hi Martha, We are thrilled you love your new Pillows! Thank you for taking the time to write in and share your experience. Wishing you many more comfortable nights to come! All the best, Michelle
Martha B
Mar 04, 2022
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
My new Silk and Snow linen sheets are wonderful! Very comfortable to sleep in, good quality and they are beautiful too! I will purchase an extra set in the near future.
Response from Silk & Snow
Mar 08, 2022
Hi Martha, That is great news! We appreciate you taking the time to write in and share your positive feedback with us. Happy sleeping! All the best, Michelle
Lise S
Mar 04, 2022
Verified Email
S&S Hybrid Mattress - Twin
Mon garçon adore son nouveau matelas. Il ne couchait pas dans son lit avant, mais plus asteur. Merci!!!!
Response from Silk & Snow
Mar 08, 2022
Bonjour Lise, Nous apprécions vraiment que vous preniez le temps de nous écrire et de partager vos commentaires positifs. Bon dodo ! Cordialement, Michelle
Maria D
Mar 04, 2022
Verified Buyer
Mattress Protector
I love the fit
Response from Silk & Snow
Mar 08, 2022
Excellent news, Maria! We appreciate you taking the time to reach out and share your experience with us. Stay cozy! All the best, Michelle
Carole D
Mar 04, 2022
Verified Buyer
Down Alternative Duvet
So far I love it!
Response from Silk & Snow
Mar 08, 2022
Hi Carole, Thank you for taking the time to share your positive feedback with us. Happy sleeping! All the best, Michelle
John G
Mar 04, 2022
Verified Buyer
Storage Bed
Beautiful sturdy looking bed frame. Pretty easy to assemble. One man job but two would make the assembly quicker.
Response from Silk & Snow
Mar 08, 2022
Hi John, Thank you so much for taking the time to share your experience with your new Storage Bed and for letting us know the set up process was easy. Happy sleeping! All the best, Michelle
Dana B
Mar 04, 2022
Verified Buyer
Flax Linen Duvet Cover
Luxurious feel.
Response from Silk & Snow
Mar 08, 2022
Hi Dana, Thank you for taking the time to reach out and share your positive experience regarding your new Flax Linen Duvet cover. Here's to many more cozy, luxurious sleeps ahead! All the best, Michelle
marie-claire d
Mar 04, 2022
Verified Buyer
S&S Mattress
Find the mattress to be harder than expected.
Response from Silk & Snow
Mar 07, 2022
Hi Marie-Claire, We appreciate your feedback regarding your experience with your S&S mattress. If you do not find that this mattress is working out, please contact us within your 100 Night Trial to initiate a return. Sincerely, Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.

Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.

With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.

Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
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Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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