Silk & Snow https://www.silkandsnow.com/ Retail
4.6 From 1 to 5
Overall Ratings
5 Stars
16248
4 Stars
3165
3 Stars
1485
2 Stars
329
1 Star
343
Reviews 21598
Recommend 10 / 10
TrustScore 9.29 / 10
tas t
Mar 02, 2022
Verified Buyer
Hand Knitted Weighted Blanket
beautiful, perfect weight and great service....arrived very quickly
Response from Silk & Snow
Mar 08, 2022
Hi Tas, We are glad to hear of your wonderful experience with our company. Thank you so much for reaching out. Here's to many more cozy times ahead! All the best, Michelle
Elaine A
Mar 02, 2022
Verified Buyer
Silk & Snow Natural Hand Knit Weighted Blanket
My daughter and her cats love the weighted blanket.
Sounds odd but the cats took right to it as a favourite spot.
It was for my daughter
Response from Silk & Snow
Mar 08, 2022
Hi Elaine, We are thrilled that your daughter and her furry friends are loving their new Weighted Blanket! Thank you for taking the time to reach out to the team. All the best, Michelle
Jennifer H
Mar 02, 2022
Verified Buyer
Soft as snow and so comfortable.
Response from Silk & Snow
Mar 08, 2022
Hi Jennifer, So pleased you are enjoying your new Muslin Quilt! Stay cozy! All the best, Michelle
Patrick P
Mar 02, 2022
Verified Buyer
S&S Hybrid Mattress
As promised
Response from Silk & Snow
Mar 08, 2022
Hi Patrick, Thank you so much for the 5 star review! Happy sleeping! All the best, Michelle
R H
Mar 01, 2022
Verified Email
Muslin Coverlet
I do not suggest buying from this store. If you want to do a return, there is no easy way to do it. Look on the site and you'll notice there is only a Q and A about returning mattresses--nothing about how to return sheets and bedding. I contacted a customer service representative about how to schedule a return only to be asked why I wanted to return the item--she included no additional info about how to do it. This is a Canadian company so doing a return to a store is not a viable option for US customers--we are really hamstrung if they make it difficult.

The quilt was okay but has a heavy polyester batting inside that makes it better as either a mid layer in an extremely cold climate or your only layer. It's too much if you are planning on using a duvet unless you keep your house extremely cool.
Response from Silk & Snow
Mar 01, 2022
Hi there, We appreciate you taking the time to reach out regarding your return and your experience with your Muslin Quilt. As part of our return procedure we always like to ask for more details as this helps us enhance our products and services for the future. Rest assured that we have looked into your order and a customer service representative is assisting you with your return for your quilt. We remain available if you have any other questions or concerns. Sincerely, Michelle
TZENSILA L
Mar 01, 2022
Verified Buyer
Adjustable Pillow (Retail)
It is a very nice pillow, very good quality and well made. However it is quite high for my liking. Fortunately, you can remove as much of the filling as you want to adjust it to your preference (which I did) and it is now working great!
Response from Silk & Snow
Mar 08, 2022
Hi Tzensila, Thank you for letting us know that you are enjoying your pillow and now that it has been adjusted it is working great! Happy sleeping! All the best, Michelle
Darlene P
Mar 01, 2022
Verified Buyer
Egyptian Cotton Sheet Set
The sheets are very soft and comfortable
Response from Silk & Snow
Feb 28, 2022
Hi Darlene, Thank you for taking the time to reach out and share your feedback regarding your Egytian Cotton sheets. We are sorry they are not feeling soft and if you find that these sheets are not suitable you are welcome to initiate a return during your 100 Night Trial. It is important to us that you are fully satisfied with your product. Sincerely, Michelle
Amy
Mar 01, 2022
Verified Email
Pillow - Standard
I could not be happier with these pillows! I am a side sleeper and have always had trouble finding a pillow that is comfy AND supportive. These are delightfully fluffy due to the outer (washable!) case but give good support due to the inner pillow full of foam pieces. Since I ordered king size pillows, they were just average in terms of filling when I received them (which makes sense because they stuff them into these little tubes for delivery). I thought a little extra loft would make them even better, so I wrote and asked S&S for some extra memory foam filling and they sent me two bags. Delivery of both the pillows and the extra foam was quick and painless. I have recommended these pillows to everyone I know! I have been sleeping on them for a couple of weeks now and they seem just as delightful as the first night so far.
Response from Silk & Snow
Mar 08, 2022
Hi Amy, Fantastic news! We are so pleased to hear of your experience regarding your new pillows. Wishing you many more restful nights of happy sleep ahead! All the best, Michelle
Laura
Feb 28, 2022
Verified Email
Flax Linen Duvet Cover
***Make sure you never wash these in warm water or they will fall apart!*** I honestly don't usually write reviews, but I felt buyers need to be aware of this. Had mine for less that 6 months, washed in a cold cycle OR a warm/cold cycle (when I felt like they needed a bit better of a clean) with mild detergent, as directed, and these have worn through in 2 spots forming noticeable holes. Customer service has told me there's nothing they can do because I didn't follow the care guidelines EXACTLY. unbelievably disappointing for the price. Buyer beware.
Response from Silk & Snow
Mar 01, 2022
Hi Laura, We’re sorry to hear about the negative experience you’ve had with our brand. When looking into your order, I can see that you are in contact with a customer service representative regarding the issueregarding your Flax Linen. We understand that better care instructions would have been helpful for you and we will be sure to discuss this with the team as we are always looking for ways to improve our product and services. Once again, we’d like to apologize for the impact these charges have had on your experience with us. Please let us know if you have any further questions or concerns and we will be here to help. Sincerely, Michelle
Debbie L
Feb 28, 2022
Verified Buyer
Egyptian Cotton Pillowcase Set
Soft but wrinkle very easy I don’t think I would buy them again sorry
Response from Silk & Snow
Feb 28, 2022
Hi Debbie, Thank you so much for reaching out and sharing your experience with us. We appreciate your insight on your Egyptian Cotton sheets, if you find they are not suitable for you during your 100 Night Trial please reach out to hello@silkandsnow.com to initiate a return if need be. Sincerely, Michelle
Marlee C
Feb 28, 2022
Verified Buyer
S&S Mattress
I have had nothing but great service with Silk & Snow. Only thing that I would’ve changed is I did not receive a shipping confirmation and then the mattress just arrived at my place, which I thought was very odd. I love the mattress so far is firm but forgiving at the same time.
Response from Silk & Snow
Mar 08, 2022
Hi Marlee, We are thrilled to hear of your positive shopping experience with the team. We appreciate you taking the time to share your insight and are happy your are loving your new S&S mattress. Stay cozy! All the best, Michelle
Lia L
Feb 28, 2022
Verified Buyer
S&S Hybrid Mattress - Custom
I was nervous about buying a bed online. My husband has been suffering from a sore back and thought perhaps the bed was the problem. I found our old bed was very comfortable. To help him with his sore back I agreed on the purchase of a King size Hybrid mattress. My husband likes a firm feel and I like the soft feel of a mattress. When our mattress arrived it looked to be a small box and thought "how can a king-size mattress fit in this small box?" We thought this was a mistake. Guys, it is not a mistake. To our surprise, there really was a king-size mattress in there. It arrived first thing in the morning (which was perfect) we set it up and slept on it the first night. Although it had not completely expanded, it was comfortable. Two weeks after we both love our new bed, We can feel the support and the softness is there as well. It works for both of us. We are both glad we made this purchase. When we had questions about the arrival of the bed, customer service was very helpful. I definitely give Silk and Snow a 5 star and will highly recommend Silk and Snow to all my friends and family. Thank you Silk and Snow for making such a wonderful mattress at an affordable price. By the way, my husband's back is feeling better :)
Response from Silk & Snow
Mar 08, 2022
Hi Lia, That is excellent feedback! We appreciate you taking the time to share your insight on your new custom Hybrid mattress experience. So glad you are both enjoying your new bed and finding it the perfect balance of soft yet supportive. Happy sleeping! All the best, Michelle
Suzanne L
Feb 28, 2022
Verified Buyer
Egyptian Cotton Sheet Set
I love my new sheets. They are soft and silky just like I expected when I bought them. I have only had them for a week so I don't know how well they will hold up in the wash yet. The reason that I only rated them a 4 is because I ordered a king set and received 1 standard and 1 king sized pillowcase instead of 2 king size cases.
Response from Silk & Snow
Feb 28, 2022
Hi Suzanne, Thank you for taking the time to reach out and share your insight with us. While we are pleased you are loving your new sheets feel free to reach out to the team at hello@silkandsnow.com to review any issues you are experiencing. Sincerely, Michelle
Daniel L
Feb 28, 2022
Verified Buyer
Wooden Platform Bed
Gorgeous wood, great quality, easy assembly, sturdy construction, incredibly stylish. LOVE IT! Thank you!
Response from Silk & Snow
Mar 08, 2022
H Daniel, We are thrilled you love your new Wooden Platform Bed! We thank you for taking the time to reach out and share your feedback with us. Happy sleeping! All the best, Michelle
Antoinette G
Feb 28, 2022
Verified Buyer
S&S Hybrid Mattress
Online shopping was easy. Delivery great. Mattress easy to carry / open. The only thing I would say is that the mattress is a bit harder than I expected. I thought the topper be a bit softer
Response from Silk & Snow
Mar 08, 2022
Hi Antoinette, We are glad to hear of your pleasant shopping experience. We understand the feel of the Hybrid was not quite what you expected but it can often take a small period of time to adjust to the new bed. Of course, if you do not find this mattress suitable over time please reach out to hello@silkandsnow.com to initiate a return within you 100 Night Trial. Sincerely, Michelle
Amber H
Feb 28, 2022
Verified Buyer
Silk Sleep Mask
I am enjoying this mask, however, its a bit large for me. The band around the head is too loose so it falls off easily during the night.
Response from Silk & Snow
Mar 07, 2022
Hi Amber, Thank you so much for taking the time to reach out and share your feedbacck regarding your Silk Sleep Mask experience. We will be sure to follow up with the team regarding your insight. If you find at any time during your 100 Night Sleep trial that you do not find this mask suitable, feel free to initiate a return by sending us an email at hello@silkandsnow.com. Sincerely, Michelle
Jane B
Feb 27, 2022
Verified Buyer
S&S Hybrid Mattress - Custom
We recently purchased a custom size hybrid mattress from Silk and Snow and could not be happier with it. Our 20+ year old European size mattress was in sorry shape and we didn't realize how difficult it would be to find an affordable replacement. After hunting around for months, we were pretty excited to come across Silk and Snow and their custom options. The mattress arrived sooner than we expected and exceeded our expectations. We also ordered two sets of the Egyptian cotton sheets and their generous sizing fit the extra width of the mattress perfectly. I highly recommend Silk and Snow products!
Response from Silk & Snow
Mar 08, 2022
Hi Jane, Thank you for reaching out and sharing your positive experience with Silk & Snow. We wish you many more nights of comfortable sleep ahead! All the best, Michelle
Nadya D
Feb 27, 2022
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Great quality and super speedy delivery! Thank you
Response from Silk & Snow
Mar 08, 2022
Hi Nadya, Excellent feedback, thank you! We appreciate you taking the time to reach out and share your experience with our brand. Here's to happy sleeping! All the best, Michelle
Leanne S
Feb 27, 2022
Verified Buyer
Hand Knitted Weighted Blanket
It was a gift. The feedback it was good quality and they really liked it
Response from Silk & Snow
Mar 08, 2022
Hi Leanne, So happy to hear your gift was a hit! We appreciate you taking the time to reach out and share this feedback. Stay cozy! All the best, Michelle
Julie P
Feb 27, 2022
Verified Buyer
Wooden Bed Frame
Very quiet and well made bed frame. The feet on the center rails wobble a bit during construction but are very sturdy afterwards. Best to build the bed exactly where it’s going to go so that those center legs don’t fall off.
Response from Silk & Snow
Mar 08, 2022
Hi Julie, We are glad to hear you are enjoying your new Wooden Bed Frame with Headboard and appreciate your feedback on the matter. Here's to many more nights of relaxing and cozy sleep ahead! All the best, Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.

Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.

With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.

Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
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Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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