1658
Reviews
Reviews
1658
Recommend
9 / 10
TrustScore
9.29 / 10
Victoria
Verified Buyer
Your company is great - easy to reach by phones - no robots thank goodness. They were very quick to adjust minor measurement issue - I love that we get update - would definitely recommend you to friends and client - and there is LOTS of construction on going in Santa Barbara Ca.
Thom O
Verified Buyer
Great customer service, the whole process was seamless.
Response from Hardwood Lumber Company
Oct 22, 2026
Thank you for your kind words! We're thrilled to hear that you had a seamless experience and appreciate your recognition of our customer service. We look forward to assisting you again in the future!
George W
Verified Buyer
We had a top-notch ordering and delivery experience with Hardwood Lumber Company and the quality and beauty of the tabletops we received exceeded our expectations in every way. Highly recommended!
Response from Hardwood Lumber Company
Oct 22, 2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our ordering and delivery process and that you love the tabletops. Your recommendation means a lot to us. We look forward to serving you again in the future!
TOM R
Verified Buyer
Just as I ordered, beautiful
Response from Hardwood Lumber Company
Oct 22, 2026
Thank you so much for your kind words! We're thrilled to hear that you received exactly what you wanted and that you're happy with it. If you ever need anything else, feel free to reach out!
Maedeh Z
Verified Buyer
The lead time on the sample was unsually long and not matching the lead time listed on the website.
Response from Hardwood Lumber Company
Oct 22, 2026
Thank you for your feedback. We apologize for the delay in the sample lead time and any confusion it may have caused. We are currently reviewing our processes to ensure that our website information is accurate and that future orders are fulfilled more promptly. Your input is valuable to us, and we appreciate your understanding.
Cathy T
Verified Buyer
Excellent products, and wonderful customer support. Third time purchasing from here love their products.
Response from Hardwood Lumber Company
Oct 22, 2026
Thank you so much for your kind words! We're thrilled to hear that you love our products and appreciate our customer support. We look forward to serving you again in the future!
Thomas M
Verified Buyer
Excellent experience. Updated me on every step of the process. Work quality of wood tread is awesome.
Response from Hardwood Lumber Company
Oct 22, 2026
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience and appreciated the updates throughout the process. It's great to know that you’re happy with the quality of the wood tread. We value your feedback and look forward to serving you again!
Chris H
Verified Buyer
Excellent products. Highly recommend Hardwood Lumber Co for your projects.
Response from Hardwood Lumber Company
Oct 22, 2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our products. Your recommendation means a lot to us, and we look forward to assisting you with your future projects!
Michael T
Verified Buyer
The samples I see on the product pages are beautiful. We use a plastic board and I know that we're better off using a wood board. I finally broke down, this should have happened long ago, but our board is on its way to us. So happy of my choice for us and our health.
Response from Hardwood Lumber Company
Oct 22, 2026
Thank you for choosing Hardwood Lumber Co.! We're excited for you to receive your new wood board and appreciate you sharing your experience with us.
Joe
Verified Buyer
The shelf came out beautiful, but you forgot to add the hardware to install it.
Response from Hardwood Lumber Company
Oct 22, 2026
Thank you for your feedback! We're glad you love the shelf and apologize for the missing hardware and any inconvenience this caused.
john m
Verified Buyer
very happy with everything from service to product
Response from Hardwood Lumber Company
Oct 22, 2026
We’re so glad everything met your expectations! Thank you for choosing Hardwood Lumber Co. and for taking the time to share your experience.
David L
Verified Buyer
Ordered a white oak butcher block top for my Daughter's kitchen island. Received a quick clarification message confirming the edge detail we wanted all the way around. The fabrication was exactly on time and the shipping was as promised. The top looks fantastic. We will coat it with mineral oil as we ordered it unfinished. Once its all prepped we will attach it as needed. The unfinished top looks awesome and I'm sure the finished product will be just as awesome. I cant say enough great things about this company. A1 all the way around! Thank you!
Response from Hardwood Lumber Company
Oct 22, 2026
Thank you for the wonderful review! We're thrilled the white oak butcher block turned out exactly as expected and that you had such a great experience with our team. We truly appreciate your support!
Scott M
Verified Buyer
Over all experience was great. The website was very easy to use and several interactions with customer service was prompt, pleasant, informative and professional. Product was packaged very well and delivery was on-time and professional. And most importantly - I absolutely LOVE the counter top! Will definitely recommend you to others. Thanks
Response from Hardwood Lumber Company
Oct 22, 2026
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our website, customer service, and delivery. It's fantastic to know that you love your countertop! We truly appreciate your recommendation and look forward to serving you again in the future. Thanks for choosing us!
Patricia V
Verified Buyer
I ordered a custom sized butcher block countertop. It was a little thicker and deeper than a normal countertop but wanted it to fit exactly between the stove and fridge. It arrived beautifully packed and fit perfectly. Now I have a lovely coffee bar.
Response from Hardwood Lumber Company
Oct 22, 2026
Thank you so much for your wonderful review! We're thrilled to hear that your custom butcher block countertop fits perfectly and enhances your coffee bar. It’s great to know that you appreciated the careful packaging as well. Enjoy your beautiful new space!
Christina S
Verified Buyer
overall ordering experience was great! I made an error & ordered too many shelves. I reached out to your service team right away and the order was corrected & my card was credited promptly.
I am excited for my shelves to arrive :)
I am excited for my shelves to arrive :)
Response from Hardwood Lumber Company
Oct 22, 2026
Thank you for your wonderful feedback! We're delighted to hear that your ordering experience was smooth and that our service team was able to assist you quickly. We hope you enjoy your new shelves once they arrive! If you need anything else, feel free to reach out. Happy organizing!
Ray M
Verified Buyer
Impressed with the communications I received along the production. Timeframe and I was finished a week earlier. The quality and craftsmanship is one of the best I’ve seen. 100% perfect and zero imperfection on the butcher block.
Response from Hardwood Lumber Company
Oct 22, 2026
Thank you so much for your kind words! We're thrilled to hear that you were impressed with our communication and that we delivered your butcher block ahead of schedule. It's wonderful to know that our craftsmanship met your expectations. We truly appreciate your feedback and look forward to serving you again!
Maggy G
Verified Buyer
Great experience from the beginning till the end. Red oak butcher block arrived and it's a beautiful piece.
Response from Hardwood Lumber Company
Oct 22, 2026
Thank you for your feedback. We're glad to hear you had a great experience and that you’re pleased with the red oak butcher block.
kevin d
Verified Buyer
As promised
Response from Hardwood Lumber Company
Oct 22, 2026
Thank you for your positive feedback! We're glad to hear that we met your expectations. Your satisfaction is our priority!
Dale R
Verified Buyer
Ordering was simple, all the information I needed was found on the web page. Payment process was quick. After payment an order confirmation was received by email, then it was just a matter of waiting until the order shipped.
Response from Hardwood Lumber Company
Oct 22, 2026
Thank you for your positive feedback! We're thrilled to hear that you found our ordering process simple and efficient. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
Andrew R
Verified Buyer
Great quality and service
Response from Hardwood Lumber Company
Oct 22, 2026
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our quality and service. We appreciate your support and look forward to serving you again!
About Hardwood Lumber Company
In 1958, a seed was planted in Burton, Ohio. Through careful nurturing and meticulous attention to detail, the Hardwood Lumber Company gradually expanded from a small local sawmill into a renowned premium hardwood product manufacturer. Its operations extended beyond its initial boundaries, establishing a strong presence as a national producer of top-quality butcher block countertops, stair treads and risers, floating shelves, cutting boards, fine hand-made furniture, and custom cabinetry. Presently, the company has given rise to Hardwood Lumber Company, Mouldings One, and Sheoga Flooring and Paneling, Inc.
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Hardwood Lumber Company is a Verified Merchant
Questions? Contact Us
sales@hardwood-lumber.com
440-834-1891
7:00 am - 4:30 pm EST
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