1658
Reviews
Reviews
1658
Recommend
9 / 10
TrustScore
9.29 / 10
james g
Verified Buyer
Extraordinary. The wood quality, layup and accuracy were great. The top came in on time, palletized, and well protected.
Response from Hardwood Lumber Company
Jun 05, 2023
Thank you so much for your kind words! We are so pleased to hear that you were satisfied with the wood quality, layup, and accuracy of the top. We strive to provide the best quality products and services to our customers and are glad that we were able to meet your expectations. Thank you for your business!
Brandon M
Verified Buyer
Purchased walnut counters a number of years ago and quality was far superior to this recent experience. Quality has fallen and shipping and timeliness has plummeted.
Response from Hardwood Lumber Company
Jun 05, 2023
We are sorry to hear that your experience with us was not as satisfactory as it could have been. We take all customer feedback seriously and are sorry that you are not happy with your recent purchase. We strive to provide the highest quality products and the most timely service possible. We would appreciate the opportunity to make this right for you. Please contact our customer service team to discuss how we can improve your experience with us. Thank you for your feedback and for being a valued customer.
Caleb M
Verified Buyer
Excellent experience.
Response from Hardwood Lumber Company
Jun 05, 2023
Thank you so much for your kind words! We are delighted to hear that you had an excellent experience with us. We strive to provide the best customer service possible and it's wonderful to know that we succeeded. We hope to see you again soon!
oliver k
Verified Buyer
Wow amazing product! Came quickly and made perfect to my specs. The Brazilian cherry is incredibly beautiful.
Response from Hardwood Lumber Company
Jun 05, 2023
Thank you so much for your kind words! We are so glad that you are happy with your Brazilian cherry product and that it arrived quickly and met your specifications. We strive to provide the best quality products and customer service, so it is wonderful to hear that we have achieved that for you. Thank you for your business!
Steven J
Verified Buyer
Great service and product.
Response from Hardwood Lumber Company
Jun 05, 2023
Thank you so much for your kind words! We are so glad that you had a great experience with our service and product. We strive to provide the best customer experience possible and your feedback helps us to continue to improve. Thank you for your support!
LISA S
Verified Buyer
Great communication regarding my order.
Response from Hardwood Lumber Company
Jun 05, 2023
Thank you so much for your kind words. We're so glad to hear that you had a positive experience with our communication regarding your order. We strive to provide excellent customer service and we're glad that we could meet your expectations. Thank you for your support!
Rick D
Verified Buyer
Great!
Response from Hardwood Lumber Company
Jun 05, 2023
We're glad you enjoyed your experience with us. Thank you for taking the time to leave us a review. We appreciate your feedback and look forward to seeing you again soon.
Kat W
Verified Buyer
Perfection. I'm really thrilled.
Response from Hardwood Lumber Company
Jun 05, 2023
Thank you so much for your kind words! It's always great to hear when our hard work has been appreciated. We strive to be perfect in everything we do and it's nice to know that we've achieved that for you. Thanks again for taking the time to leave such a positive review.
Klavs L
Verified Buyer
They are not cheap but the product is great. You get a precise fit to your custom measurements and it is beautiful. We are replacing our old Formica kitchen countertops and we are loving it. Their web ordering system can be confusing but then you get email contact with a person who take good care of you.
Response from Hardwood Lumber Company
Jun 05, 2023
Thank you for your positive feedback about our product! We pride ourselves on providing customers with a precise fit that is custom tailored to their measurements. We’re glad to hear that you’re pleased with the results of your kitchen countertop replacement. We understand that the ordering system can be confusing at times and apologize for any inconvenience. We also appreciate your kind words about our customer service personnel who strive to provide the best service possible. Thank you for your patronage!
john c
Verified Buyer
had to call to find out what was going on about my order and it seemed to light a fire and it was quickly done and shipped. very nicely done for the 2 6ft long stair tread that will be used as shelves !
Response from Hardwood Lumber Company
Jun 05, 2023
Thank you so much for your kind words! We are so glad to hear that you had a great experience with us and that your order was quickly taken care of. We strive to provide the best customer service possible and it is wonderful to hear that we have achieved that. Enjoy your new shelves!
Charles A
Verified Buyer
Our maple butcher block countertop turned out amazing. Great finish and beautiful edges.
Response from Hardwood Lumber Company
Jun 05, 2023
Thank you so much for your kind words! We are thrilled to hear that you love the maple butcher block countertop that we did for you. We strive to give all of our customers the highest quality finish and beautiful edges. We are glad that you are satisfied with the final product. Thank you for choosing us!
John L
Verified Buyer
They delivered my order exactly as specified. I highly recommend them.
Response from Hardwood Lumber Company
Jun 05, 2023
Thank you for your review! We strive to provide our customers with the highest quality products and services. We are so glad that we were able to meet your expectations and that you were satisfied with your order. We appreciate your recommendation and look forward to serving you again in the future.
Joshua L
Verified Buyer
This is the 4th table I have recieved from hardwood lumber. Every single one has been of the highest quality without any shipping damage or issues. I really appreciate Hardwood lumber and thier professionalism. I have been using these table tops to build 2 standing desks and 2 coffee tables for my wife and I. I have enjoyed having pre-sanded high quality wood that takes stain and lacquer really easily. I look like a true woodworker at home all thanks to this company's exceptional work. Thank you!
Response from Hardwood Lumber Company
Jun 05, 2023
Thank you for your great review! We are so glad to hear that you have been enjoying our products and that they have been of the highest quality. We take great pride in providing pre-sanded high quality wood that takes stain and lacquer easily. We are delighted to know that you are using our table tops to build two standing desks and two coffee tables for you and your wife. We truly appreciate your business and we are always here to help in any way we can.
Heather B
Verified Buyer
So easy to use the website- the completed product was perfect!
Response from Hardwood Lumber Company
Jun 05, 2023
We're so glad to hear that you had an excellent experience using our website and that the completed product was perfect! We strive to make sure all of our customers have a great experience every time. Thank you for taking the time to provide this review!
Leisa R
Verified Buyer
Purchased hickory stair treads. They are gorgeous and recieved as promised. Customer Service answered any questions and helped me measure correct with the return on the tread. I can’t say enough good about this company and highly recommend them.
Response from Hardwood Lumber Company
Jun 05, 2023
Thank you for your kind words and review! We are delighted to hear that the hickory stair treads were exactly what you were expecting and that our customer service team was able to help you measure correctly. We strive to provide the best products and service to our customers and it’s great to hear that we have achieved that. We appreciate your recommendation and thank you for choosing us!
Ivan F
Verified Buyer
I ordered five maple countertop pieces, on line, that I used for making an audio rack. Ordering was not simple, because of the numerous options and parameters, but the site and process is intuitive. If anything, you should speak more about the high quality of your product. I can't say I've seen better. The "rough" wood arrived well packed and cut very precisely, and it required sanding only with very fine grits for finishing. This made finishing a one-day process. One board had a tiny void (split) at the end grain, that I filled, but it was not integral to the board's strength and was easy to rectify. The quality of the wood is outstanding. Consistent, well-manufactured, and beautiful. I was hesitant at first to spend a significant amount of money on such a project, but it turned out to be well worth it. What I have now is of much higher quality than a commercial product and it was still less expensive. I had one customer service experience to inqure about the status of my order and this was handled very well. I appreciate the updates I was sent through the production and shipping processes.
Response from Hardwood Lumber Company
Jun 06, 2023
Thank you for your kind words and review! We are so happy that you were pleased with the quality of our maple countertop pieces and the overall experience you had with us. We strive to provide our customers with the best quality products and customer service, and we are proud that we could meet your needs. We hope to continue to provide you with the same level of service and quality in the future. Thank you for your business!
Patti G
Verified Buyer
Beautiful. Perfect measurements.
Response from Hardwood Lumber Company
Jun 05, 2023
Thank you so much for your kind words! We are so glad that you are pleased with the measurements of the product. We strive to provide the best quality and service to our customers. Thank you for your support!
Barbara M
Verified Buyer
Table tops came out very nice..
Response from Hardwood Lumber Company
Jun 05, 2023
Thank you so much for your kind words! We are so glad to hear that you are happy with the table tops. We strive to provide top quality products and are glad that you are pleased. Thank you for your review!
Cathy B
Verified Buyer
Before ordering, i had questions and customer service was very helpful. My cutting board was a special order. I was little apprehensive buying online and thousands of miles away but the experience was wonderful. I did have to wait but they did send updates and did not forget me while I waited. The wait was worth it.
Response from Hardwood Lumber Company
Jun 05, 2023
Thank you so much for taking the time to share your experience. We are thrilled to hear that our customer service team was helpful in answering your questions and that you were pleased with your special order. We strive to ensure that our customers have a wonderful shopping experience with us and take pride in our excellent customer service. We appreciate your patience while you waited for your cutting board and we glad that it was worth it. Thank you again for your kind words!
Kat O
Verified Buyer
I bought 2 Beech wood countertops and they are beyond beautiful! I love that all the boards are one long length instead of small choppy looking pieces. Customer service was excellent! Shipping was fast and communication along the way was excellent. They arrived in perfect condition!
Response from Hardwood Lumber Company
Jun 05, 2023
Thank you so much for your wonderful review! We're so glad to hear that you love the Beech wood countertops and that they arrived in perfect condition. We strive to provide excellent customer service and fast shipping, so we're thrilled to hear that we met your expectations. We hope you enjoy your countertops for years to come!
About Hardwood Lumber Company
In 1958, a seed was planted in Burton, Ohio. Through careful nurturing and meticulous attention to detail, the Hardwood Lumber Company gradually expanded from a small local sawmill into a renowned premium hardwood product manufacturer. Its operations extended beyond its initial boundaries, establishing a strong presence as a national producer of top-quality butcher block countertops, stair treads and risers, floating shelves, cutting boards, fine hand-made furniture, and custom cabinetry. Presently, the company has given rise to Hardwood Lumber Company, Mouldings One, and Sheoga Flooring and Paneling, Inc.
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Hardwood Lumber Company is a Verified Merchant
Questions? Contact Us
sales@hardwood-lumber.com
440-834-1891
7:00 am - 4:30 pm EST
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