4.6
From 1
to 5
Reviews
21592
Recommend
10 / 10
TrustScore
9.29 / 10
Koedan L
Verified Buyer
S&S Hybrid Mattress
Very comfortable and easy to set up.
Response from Silk & Snow
Oct 23, 2020
Hi Koedan,
Hurrah! We're so glad to hear it. Thanks for your feedback!
Cheers,
Yvonne
Marouane A
Verified Buyer
S&S Hybrid Mattress
Good mattress a bit firm for us but the quality is excellent
Response from Silk & Snow
Oct 28, 2020
Hi Marouane,
Thank you for your honest feedback, we really appreciate it!
Happy sleeping,
Yvonne
Navpreet S
Verified Buyer
S&S Hybrid Mattress
We've had this mattress for over 2 months now and it's great. The balance between the softness of foam and firmness of springs is really good, I'd probably rank the firmness at about 6 or 7. I'm a stomach sleeper but it has good support when I'm on my back too. At first it might seem too soft especially if you're used to a really firm mattress, but you do feel the support once you've laid on it for a little bit. It doesn't feel like you're sinking into the mattress. Edge support is decent. I like to be on the cool side and I've had no issues with temperature so far.
Would definitely recommend this mattress for people who want a good balance with a hybrid.
Would definitely recommend this mattress for people who want a good balance with a hybrid.
Response from Silk & Snow
Oct 23, 2020
Hi Navpreet,
The hybrid mattress indeed has a firmness of about 6.8, so your ranking is spot on! Happy to hear it works for your sleeping styles and temperature preference. We really appreciate your feedback!
Cheers,
Yvonne
Linda G
Verified Buyer
We did a good deal of research online to find the best memory foam mattress made in Canada. We tried the original S&S mattress for a month but were uncomfortable as our hips sank in too deeply. Decided the hybrid would be more suitable. Contacted the company and the customer service team was excellent. They immediately refunded our purchase price and got the order going on the hybrid. It's been a few weeks now and I can safely say we're much more comfortable on our new S&S hybrid. Have ordered the platform frame as well and look forward to receiving it soon. Thank you, Silk and Snow!
Response from Silk & Snow
Oct 23, 2020
Hi Linda,
Thank you for giving us a second chance! We're so happy we could help find a solution that works for you. Do let us know how you enjoy the platform frame as well once it arrives!
Cheers,
Yvonne
Tania K
Verified Buyer
Platform Bed
So far it’s only been slept in once.. we needed a new bed for our guest bedroom. Our guest said it was very comfortable!
Response from Silk & Snow
Oct 23, 2020
Hi Tania,
Amazing! Here's to many more nights of happy guests & happy sleep :)
Cheers,
Yvonne
offia t
Verified Buyer
Matelas S&S Hybride
Parfait !
Constance M
Verified Buyer
S&S Hybrid Mattress
Great mattress. Problem with it sliding off the bed frame, however, so had to replace that.
Response from Silk & Snow
Nov 20, 2020
Thank you for your review, Constance! All the best, Yvonne
Piotr Z
Verified Buyer
S&S Hybrid Mattress
Great experience and customer service. Very high quality products.
Response from Silk & Snow
Oct 23, 2020
Hi Piotr,
Thank you for the kind words! I will definitely share your feedback to the customer service team.
All the best,
Yvonne
Danielle H
Verified Buyer
S&S Mattress
Mattress is pretty great, but delivery issues made it take over a month to get here
Response from Silk & Snow
Oct 23, 2020
Hi Danielle,
We appreciate your honest feedback and that you took the time to leave us a message. We are sorry to hear about the poor experience with the late delivery. Truth be told, COVID has certainly thrown a few curve balls our way, especially when it comes to shipping and delivery and we are trying our best to rectify the situation. We are very happy to hear that you're enjoying your S&S Mattress and once again we do apologize for the late delivery.
All the best,
Yvonne
Jonathan C
Verified Buyer
Hand Knitted Weighted Blanket
Great beautifullyweighted blanket, I'm really happy that it's also good for the environment. Have to take care washing/drying it though.
Response from Silk & Snow
Oct 29, 2020
Hi Jonathan,
Great to hear that you're enjoying your new weighted blanket! Yes, we do recommend taking a bit extra care in cleaning your weighted blanket to preserve the knit design but we hope it will be worth it in the long run!
All the best,
Yvonne
Roodeline L
Verified Buyer
Egyptian Cotton Sheet Set
Not as good as I expected.
Response from Silk & Snow
Nov 13, 2020
Hi Roodeline,
Thank you for your honest feedback. We certainly love to hear from our customers (good or bad) as it helps us improve both our products and services. As our Egyptian Cotton Sheet Set is a fairly new product, it is even more crucial for us to understand what's great and what needs to be improved. We'd love to hear more about why the sheets aren't really to your liking and how they have failed in meeting your expectations. You are still within your trial period, though it is coming to an end. The option to return is still on the table for the next few days, should this be the best route to take for you.
Sincerely,
- Louisa
Bob G
Verified Buyer
Sheet Set
The Egyptian cotton sheet set is excellent.. Finely made and superior cotton makes this a very long wearing bedding. Thanks Silk and Snowe., great customer service too. Bob g
Response from Silk & Snow
Oct 22, 2020
Hi Bob,
Thank you for sharing your experience with us. We are very happy to hear that you love the Egyptian cotton sheets! :)
Take care,
Rébecca
Michelle K
Verified Buyer
S&S Hybrid Mattress
Amazing mattress! Sorted out both our backs!
Response from Silk & Snow
Oct 22, 2020
Hi Michelle,
Thank you for writing to us. We are glad to hear that the Hybrid has helped your back pain/problems and we do hope it is helping you sleep much better now! :)
Take care,
Rébecca
Deb S
Verified Buyer
S&S Hybrid Mattress
We are very happy with the purchase! Really comfortable.
Response from Silk & Snow
Oct 22, 2020
Hi Deb,
Thank you for taking the time to write to us. We are so happy to hear from you and to know that you are enjoying the comfort of the Hybrid mattress. :)
Take care,
Rébecca
St-Denis M
Verified Buyer
Matelas S&S Hybride
TRÈS BON SERVICE MERCI1
Response from Silk & Snow
Oct 22, 2020
Bonjour Martin,
Merci pour le beau message, nous sommes ravis de vous avoir offert un service de qualité! Nous espérons que vous allez maintenant pouvoir dormir paisiblement. :)
Prenez soin de vous,
Rébecca
Michael I
Verified Buyer
S&S Hybrid Mattress
Great mattress. Comfortable, quiet, structurally sound, all around solid mattress.
Response from Silk & Snow
Oct 23, 2020
Hi Michael,
Glad you're enjoying your mattress! Thank you for taking the time to leave us a message.
Cheers,
Yvonne
Rohan B
Verified Buyer
Pillow (promo)
super comfortable and adjustable
Response from Silk & Snow
Oct 23, 2020
Hi Rohan,
Mission accomplished! Happy to hear you're enjoying your pillow.
Cheers,
Yvonne
Rohan B
Verified Buyer
S&S Hybrid Mattress
best sleep ever
Response from Silk & Snow
Oct 22, 2020
Hi Rohan,
We are so happy to hear about your experience and that the mattress was everything you needed. We appreciate you taking the time to write to us. :)
Take care,
Rébecca
Hayden
Verified Email
Mattress Protector
We recently purchased a king hybrid mattress and a mattress protector. The mattress protector often slips off the mattress on the corners, it feels a little plastic and cheap. Would recommend looking at alternatives before you buy this.
Response from Silk & Snow
Oct 21, 2020
Hi Hayden,
Thank you for your honest feedback. We certainly appreciate hearing from our customers (good or bad!) as it helps us both improve our product and services. The fabric of the protector is comprised of ultra high molecular polyethylene knitted yarn and has moisture-wicking properties due to the multilayer design and the shape of the fibres used. Because it is a waterproof product, we use the same waterproofing technology used in premium outdoor gear which could be what gives this "plasticky" feel you are referring to. The protector might be a little slippery when it is fresh out of the box and we recommend to wash it to remedy this issue. The more you wash it, the more it should prevent it from slipping off too easily. We strongly recommend you give this a try and monitor the change. If you still feel like you are not entirely satisfied with the product, remember that we have a 100 Night Trial in place to ensure customer satisfaction.
- Louisa
Viral P
Verified Email
Terry Bath Towels
Few issues with mattress we received.
The edge support was not there at all. You would sink all the way in to the support wood while sitting on the edge.
Also after few weeks mattress started losing its firmness. We flipped the side to get some comfort it helped but after 1 week it started losing its firmness. In about 4 weeks it turned into some super soft foam. My wife has been crying in back pain on it. Also return process hasn't been easy at all for us. Certainly there is push back from company not to take their defective product back. Had to sent bunch of pictures multiple times to show the same point that something is wrong with it. Finally they said you might have received the defective mattress. Well, then have your quality control improved. Still having the mattress in the hallway blocking our path daily from last 1 month no reply for return. Lots of things can be better here and someone should be careful in their company for all the expects mentioned. Also the return should be smooth as butter when you are at fault not hard as rock !!
And my monthly payments are still on while not using the mattress.
The edge support was not there at all. You would sink all the way in to the support wood while sitting on the edge.
Also after few weeks mattress started losing its firmness. We flipped the side to get some comfort it helped but after 1 week it started losing its firmness. In about 4 weeks it turned into some super soft foam. My wife has been crying in back pain on it. Also return process hasn't been easy at all for us. Certainly there is push back from company not to take their defective product back. Had to sent bunch of pictures multiple times to show the same point that something is wrong with it. Finally they said you might have received the defective mattress. Well, then have your quality control improved. Still having the mattress in the hallway blocking our path daily from last 1 month no reply for return. Lots of things can be better here and someone should be careful in their company for all the expects mentioned. Also the return should be smooth as butter when you are at fault not hard as rock !!
And my monthly payments are still on while not using the mattress.
Response from Silk & Snow
Oct 17, 2020
Hi Viral,
Thanks for you feedback and apologize for your experience. Due to COVID-19, it does take a bit more time to coordinate a pick-up and we appreciate your patience during this difficult time. We will review our processes to ensure a reasonable time frame is communicated with our customers. We will be in touch on Monday morning to set up the return for you. Thanks again.
Leo
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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