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Works as designed

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“I LIKED THE COMFORT OF THE ANSWERING VOICE AND THE NO QUESTIONS ASKED ABOUT MY NEED FOR HELP. THANK YOU”

I LIKED THE COMFORT OF THE ANSWERING VOICE AND THE NO QUESTIONS ASKED ABOUT MY NEED FOR HELP. THANK YOU

I never had to use it but knew it was there for me if I had a need.

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“Very positive experience. Very patient staff, since I set off my device accidentally, at least 30 times. Sorry! Also, the staff is very patient & helpful when I need assistance with the device. I and my family feel very secure knowing help is just a button-push away. I had a very bad fall last year, hitting my head, while on the phone with my daughter in NJ. She insisted on getting me the device, after that. Now she has peace of mind! Your device seems to be the better one around.”

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I have referred several families for a medical care alert. Excellent product. Knowledgeable support.

They are very quick to respond and have dealt patiently and courtesly with many false alarms.

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only downside my grandmother wont wear it because she said its to big and her friend has one and its small she took me to his house to see it and its small my grandmother probably wont renew

While I, fortunately, have not needed the service, the customer support people have been very helpful with changes, etc. Would recommend them to anyone.

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“The only reason I did not give the rating five stars instead of four is that when I have tested it by dropping it on the floor, it does not always respond. However, it can bump my chest and go off and send a call. Also, the AT&T coverage is poor or nonexistent in some areas that I frequent whereas there is Verizon coverage.”

The only reason I did not give the rating five stars instead of four is that when I have tested it by dropping it on the floor, it does not always respond. However, it can bump my chest and go off and send a call. Also, the AT&T coverage is poor or nonexistent in some areas that I frequent whereas there is Verizon coverage.

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It is a seeming simple product and service, but it is well-thought out, and must be reassuring to other people who use it. I forget some days. But, I have had experiences in which I lost almost all the strength in my arms and legs. I could have used this then. My disease is Peripheral Neuropathy. So, since it is a progressive disease, I expect I will be hanging my Medical Care Alert more and more often. I have pressed (it goes around you neck--you push the button, and immediately get a response. (I know, I pressed it by accident). And they were cool about it.

“Works as designed”

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A GREAT COMPANY "We have been using them for a few years. They have always taken care of all of our needs. Recently we got the one with the GPS and its better than ever. The call center is also very quick and good on it. A really top of the line company."

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“I never had to use it but knew it was there for me if I had a need.”

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“only downside my grandmother wont wear it because she said its to big and her friend has one and its small she took me to his house to see it and its small my grandmother probably wont renew”

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I got the wrong button. My experience was great. I fell & broke thigh bone & hit button & ambulance there in 15-20 min& daughter reached also

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Tony entered the order of contacts incorrectly. The company did not follow our directions. October was a nightmare for us because of this error. Every time we renewed we went through the same issues. December 16 the patient was admitted to the hospital. I notified the company and asked to have Gail or Sue contact me to put his account on hold. I never received a call. When I took it upon myself to call, I was never given a break on service due to the fact the representative failed to call me back regarding the hospitalization. My brother inlaw, patient is still in a facility. I returned the unit but have not received a refund.I recently became aware that this company uses the same monitoring company a similar alert company uses. I quit that company for the same problems I experience with your company. I am exploring other options that may be available to us.

Very positive experience. Very patient staff, since I set off my device accidentally, at least 30 times. Sorry! Also, the staff is very patient & helpful when I need assistance with the device. I and my family feel very secure knowing help is just a button-push away. I had a very bad fall last year, hitting my head, while on the phone with my daughter in NJ. She insisted on getting me the device, after that. Now she has peace of mind! Your device seems to be the better one around.

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I am very dissapointed with the customer service that,s been provided.

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