The team is very helpful and always gives me the answers to whatever issue I have run up against, which are few and far between, but I know things gets resolved.
Super long time to close, many revisions and a ton of paperwork for what should be a simple loan process. High credit scores, low debt and still had to supply personal references, for a small loan amount. Really?
Clunky,sometimes redundant information requests. Log in issues a few times and rates are not stellar. Would do more diligence if ever needed this service again.
Asked to have loan dispersed a week earlier and to have a call to see if that could be done. Never even received a call back and the loan was not any earlier. Poor customer service!
The overall experience was great. My only feedback would have been a bit more clarity on when the loan was to be dispersed, instead of hearing about it after the fact!
Every representative we spoke with on the phone assured us regarding the process. We have worked with other student loan companies with our older children and didn’t know about EDvestinU until our daughter chose a college in New Hampshire. We are very pleased with the service, the website, and assistance we have gotten in choosing this company.