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Box items were in arrived crushed in in places. The 16" lighted gold 3-D Christmas star decoration; (3 sets) SKU: Hofert 4870-06 had lots of the bulbs burned out in the fixture itself and the replacement bulbs were burned out also. I didn't report this to Christmas Central because the order took to long to fill to start with and it took so very long to get to my home from the time it was shipped. I figured it would be almost 2 weeks before Christmas before I received the replacements and that I could find the bulbs at my local Walmart. More money I have to spend on a bad product.

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had no problems at all, product arrived very quickly ,very satisfied

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Christmas Central is horrible. Do not order from them if you want to avoid frustration, delay, and unnecessary expense. We needed an item for a work deadline, so I ordered it 2 weeks in advance with ground shipping, which was supposed to arrive in 7 business days. After waiting a week, the tracking information was still not showing up, so I contacted customer service. Customer service said they had emailed me the incorrect tracking number, and they gave me a new tracking number. Two days later, I found out it STILL had not been shipped. So then, it was getting very close to my deadline, so I ordered the same item AGAIN but this time I shipped it next day express for and additional $100 shipping cost. Their website crashed right when I was at the credit card screen, and it ended up duplicating my order so that I ordered 2 more items, both at $100 shipping each. That makes a total 3 identical items ordered. At first I didn't know there was a duplicate order because I did not receive an email confirmation for the 3rd item. When I found out, I called customer service immediately and told them that what happened with the duplicate order, and they said too bad, that I had probably ordered intentionally and changed my mind. They said I could return the 3rd item BUT I still had to pay for the extra $100 shipping. I proved it was their website's fault, because I didn't even receive a confirmation email for the 3rd item. They kept putting me on hold so they could talk to their manager, so finally I asked to speak to the manager directly so that I could explain the situation, but she would never take my call. (She was always "on lunch" or "away from her desk".) Then the next day, I called to confirm that my new orders were shipped, and found out that the 2 items ordered express shipping were not shipped yet. I told them not to ship the additional item which was ordered accidentally because of website glitch, but THEN they said it was too late. SO after two weeks, I finally got 1 of the 2 items that I had ordered express shipping, on the very day of my deadline. But I still had not received the original one I had ordered 2 weeks earlier. It was a nightmare to say the least. I will NEVER NEVER NEVER shop there again. The only good thing I can say was that the customer service people I talked to were very nice, and they tried to be helpful but unfortunately not able to help much. But honestly I don't think it was their fault. It was a) the shipping department and b) the manager.

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Prices were great and shipping was quick! Not exactly the product I was looking for but totally my fault! Christmas Central was great!

The product I received was better than I expected. The price was just right. Will buy from them again. The purchase transaction was smooth.

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Beautiful tree and great quality. I am very pleased! Would definitely purchase from this company again.

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Great!

I received part of my order in a timely fashion. I called customer service a week later inquiring about the rest of my order. I was told the rest of my order had been packed a week ago and a shipping label had been printed. She would call me with an explanation once she had one. I am still waiting for that call. I did however receive an e-mail the other day stating my order has been shipped.

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