4.7
From 1
to 5
Reviews
2175
Recommend
10 / 10
TrustScore
9.49 / 10
deb_stapleton1
Verified Buyer
<strong>DSL Filter For Medical Alert Systems</strong>
"Misinformation relayed to me about shipping time. No call back initially. Unit got lost in shipping. Told hook up could be done by phone...Our 80 yr old could not install. We had to send someone to install. Very frustrating at a time when I needed an alert unit quickly. Customer service did try & was nice. Need new shipping options & option for installation! Sometimes loved ones don't live close by."
Response from Medical Care Alert
Jul 28, 2014
“We take full responsibility, and are truly sorry for the mis-communication and delay in shipping out your system. We fully understand the inconvenience and hassle that this caused you and your family by not receiving the system when you expected it to arrive. We appreciate the extra effort that you went through to get the system set up for your aunt, and that the system is working perfectly now that it is set up. Your feedback is very important to us, as we take our client's satisfaction very seriously. We have taken corrective actions on our side to ensure this does not happen again, conducted an extensive review and coaching with the agent who had set up your order, and we have credited your account to help offset some of the inconvenience you experienced. Thank you for your patience while we got this worked out. Bryan Stapp, President”
Mildred Episcopo
Verified Buyer
HOME Emergency Medical Alert System
The home alert system I purchased for my mom with your company was a wonderful experience. The customer service was great. All information I requested was provided. The shipment of the product came very quickly. So far so good. Thank you.
Loretta Azzarone
Verified Buyer
HOME Emergency Medical Alert System
Because of all the modems and wires I have on my desk, attaching my unit was very challenging. Your technical support person, TONI LAUBINGER, was wonderful. She was pleasant and patient and persevering and I want to be sure you know what a treasure of a customer service person you have in Toni.
Mildred Episcopo
Verified Buyer
HOME Emergency Medical Alert System
The home alert system I purchased for my mom with your company was a wonderful experience. The customer service was great. All information I requested was provided. The shipment of the product came very quickly. So far so good. Thank you.
Eleanor Kay
Verified Buyer
HOME Emergency Medical Alert System
The product came very quickly. Customer service reached out to me to make sure everything was working correctly. The price was good value. Overall a 5 star experience.
Eleanor Kay
Verified Buyer
HOME Emergency Medical Alert System
The product came very quickly. Customer service reached out to me to make sure everything was working correctly. The price was good value. Overall a 5 star experience.
Lori D.
Verified Buyer
HOME & YARD Medical Alert Belt Clip
I just set up the system for my mom yesterday, and we are very happy with it. I tested the device from the end of the block and it worked just as well as it had within the house! This will give all of us peace of mind to know she can go about her day and even take the dog for a short walk with good coverage. Would have given it five stars, but have not needed to test it in an emergency yet.
Ira Lewis
Verified Buyer
HOME & YARD Medical Alert Belt Clip
I have the Home & Yard medical alert unit. It is exactly what I wanted. I don't normally go outside, but I wanted a unit that you talk into and listen to. When my wife was alive, she had a system where you talk into a central unit.The problem is that you cannot here what they are saying, nor can they hear you from most of the areas of my house. This unit solves the problem.
Lori D.
Verified Buyer
HOME & YARD Medical Care Alert System
I just set up the system for my mom yesterday, and we are very happy with it. I tested the device from the end of the block and it worked just as well as it had within the house! This will give all of us peace of mind to know she can go about her day and even take the dog for a short walk with good coverage. Would have given it five stars, but have not needed to test it in an emergency yet.
Ira Lewis
Verified Buyer
HOME & YARD Medical Care Alert System
I have the Home & Yard medical alert unit. It is exactly what I wanted. I don't normally go outside, but I wanted a unit that you talk into and listen to. When my wife was alive, she had a system where you talk into a central unit.The problem is that you cannot here what they are saying, nor can they hear you from most of the areas of my house. This unit solves the problem.
Loretta Azzarone
Verified Buyer
HOME Emergency Medical Alert System
Because of all the modems and wires I have on my desk, attaching my unit was very challenging. Your technical support person, TONI LAUBINGER, was wonderful. She was pleasant and patient and persevering and I want to be sure you know what a treasure of a customer service person you have in Toni.
Mildred Episcopo
Verified Buyer
HOME Emergency Medical Alert System
The home alert system I purchased for my mom with your company was a wonderful experience. The customer service was great. All information I requested was provided. The shipment of the product came very quickly. So far so good. Thank you.
Loretta Azzarone
Verified Buyer
HOME Emergency Medical Alert System
Because of all the modems and wires I have on my desk, attaching my unit was very challenging. Your technical support person, TONI LAUBINGER, was wonderful. She was pleasant and patient and persevering and I want to be sure you know what a treasure of a customer service person you have in Toni.
Lori D.
Verified Buyer
HOME & YARD Medical Care Alert System
I just set up the system for my mom yesterday, and we are very happy with it. I tested the device from the end of the block and it worked just as well as it had within the house! This will give all of us peace of mind to know she can go about her day and even take the dog for a short walk with good coverage. Would have given it five stars, but have not needed to test it in an emergency yet.
Lori D.
Verified Buyer
HOME & YARD Medical Alert Belt Clip
The wall communicator will give my mother the extra way to communicate if she doesn't have her pendant. We placed it in the bathroom so it would be available if she got up in the night and did not have the pendant within reach. The voice communication through this device was not as clear and easy to understand as it is through the pendant, or I would have rated it higher.
Lori D.
Verified Buyer
Lockbox EMS Key Storage
Seems very sturdy and easy to use. Good for EMTs, or anytime the key gets forgotten.
Ira Lewis
Verified Buyer
HOME & YARD Medical Care Alert System
I have the Home & Yard medical alert unit. It is exactly what I wanted. I don't normally go outside, but I wanted a unit that you talk into and listen to. When my wife was alive, she had a system where you talk into a central unit.The problem is that you cannot here what they are saying, nor can they hear you from most of the areas of my house. This unit solves the problem.
billpud
Verified Buyer
<strong>DSL Filter For Medical Alert Systems</strong>
"worked for two weeks almost trying to get it to work. finally, gave up and returned unit on 6/ 18/14"
Response from Medical Care Alert
Jun 24, 2014
“We are very sorry you had difficulty with the phone line to get the system to work. With newer digital bundled phone services, there are sometimes connection issues and it can become very confusing. We do have systems that do not require a phone line, using AT&T Wireless Cellular phone service, and we have cellular GPS medical alert systems that can go where ever you go. Please let us know if you'd like to try a different system and see if that works out better. Thanks! Medical Care Alert Customer Service.”
Eleanor Kay
Verified Buyer
HOME Emergency Medical Alert System
The product came very quickly. Customer service reached out to me to make sure everything was working correctly. The price was good value. Overall a 5 star experience.
Keith & Michelle Thompson
Verified Buyer
HOME & YARD Medical Care Alert System
So far all is working well, giving us the piece of mind we were looking for.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Visit Website
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
- In-home HOME Medical Care Alert system - works in and around your home, for folks who just need protection at home
- Mobile HOME & AWAY GPS Medical Care Alert system - works at home and away from home in all 50 states, goes everywhere you go with GPS tracking
- Sporty SmartWatch PRO Medical Care Alert system - smart watch with GPS goes everywhere you go with GPS tracking
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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