2345
Reviews
Reviews
2345
Recommend
10 / 10
TrustScore
9.7 / 10
CYNTHIA
Verified Buyer
I was pleased speaking with Debbie & very reassured when I placed the order for my Aunt who lives in Chicago, but when the device came to my Aunt Emily Malinowski the wrong paperwork was sent & fortunately when I called they added other contacts over the phone. Had an event on Thursday 10/26 & EMT’s were dispatched but they were not given the code for the lockbox. I talked with the fire department when they were at her apartment &!they said they did not know the code; however my Aunt was able to answer the door. Thank goodness it was a false alarm otherwise they would’ve knocked down her door, I spoke to Brandon in the call center with my complaint’ he advised he would notify the supervisor. I hope this doesn’t happen to anybody else.
ERIC B
Verified Buyer
So far so good, We will be setting MedAlert system up this weekend. We needed a longer phone line. Debbie Ellie has touched base with the family regularly.
Eric Beck
Eric Beck
KATHERINE W
Verified Buyer
I actually don’t remember the interaction. I’m sure it was fine. If there were a problem, I would remember.
PAULINE H
Verified Buyer
Easy and helpful
Teri W
Verified Buyer
We have always been taken care by you! It’s so reassuring that you are there when needed! Everyone I’ve spoken with has been so kind and helpful! You all are a treasure to us!!
TWYLAH H
Verified Buyer
Great service and friendly help!
CAROLYN W
Verified Buyer
Debbie and the other woman did their best
I live so rural that a cellular signal frequently goes off with heavy clouds rain wind.
I told them thank you but am no feeling safe
That’s the same problem any company like yours would have and I wasn’t aware of this challenges
I live so rural that a cellular signal frequently goes off with heavy clouds rain wind.
I told them thank you but am no feeling safe
That’s the same problem any company like yours would have and I wasn’t aware of this challenges
MARIA C
Verified Buyer
Easy system to purchase online and install. The product came on time and was setup and tested. The customer rep was helpful in answering questions. The system was just set up so we cannot speak to the service itself but everything up to this point was great. Thank you!
ALEX C
Verified Buyer
Medical Care Alert had a great variety of emergency medical devices at very reasonable cost. They were very helpful in suggesting what was best for me, and the delivery of the item was as told. I felt very confident that I chose the right device and the right company to make sure that I can get the best response from first responders no matter where I am in the US.
SHELLEY
Verified Buyer
Excellent company and device for my Dad. Works exactly as promised by the company for a very remote area with no landline in the home.
Response from Medical Care Alert
Aug 28, 2023
Thank you so much for your kind words! We are so glad to hear that our medical alert device and company have been able to meet your Dad's needs in a remote area with no landline. We strive to provide the best medical alert monitoring service and products to our customers and are thrilled to hear that we have been able to do that for your Dad. Thank you for your review! Please call Customer Service if you need anything at 877-913-3680 and remember to have your Dad test his system regularly.
FILIPPA S
Verified Buyer
great customer service
KAREN M
Verified Buyer
Response was immediate and friendly. Just wish the automatic fall alert button was smaller and the lanyard easier to change the length.
THEODORE B
Verified Buyer
Easy process. Good information and forms for first responders. Helps one to think ahead. Hope we never have to use it.
CHRISTY H
Verified Buyer
I feel much safer with the medic alert button.
ELAINE M
Verified Buyer
Absolutely best investment I made to date. It was easy to hookup to with the help of your friendly and utterly wonderful people. This granny feels safe and secure and have more confidence in whatever I do…I AM HAPPY!
ELIZABETH L
Verified Buyer
Satisfied
JUNE A
Verified Buyer
Person I spoke to did not look at the account before telling me her usual "speech," insisting that I needed to fill out the form and return it when I had already done that electronically and returned it before the package was shipped, because we are in KY. I had to tell her more than once that I had already done that.
Response from Medical Care Alert
Jul 07, 2023
Thanks for your feedback, this is helpful to coach our customer service team. We do emphasize the importance of returning the agreements back to us as that gives us the authorization to dispatch on your behalf. And Kentucky has an additional form that is required by the State. Please remember to test your system regularly and call us at 877-913-3680 if you need any assistance!
Janis H
Verified Buyer
That battery lost some of its life and it was replaced quickly and easily. Thank!
MICHAEL
Verified Buyer
Great service and caring people to talk with on the alert
GENINA H
Verified Buyer
Debbie was professional, polite, and very helpful! Thank you!
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Visit Website
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
- In-home HOME Medical Care Alert system - works in and around your home, for folks who just need protection at home
- Mobile HOME & AWAY GPS Medical Care Alert system - works at home and away from home in all 50 states, goes everywhere you go with GPS tracking
- Sporty SmartWatch PRO Medical Care Alert system - smart watch with GPS goes everywhere you go with GPS tracking
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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