2345
Reviews
Reviews
2345
Recommend
10 / 10
TrustScore
9.7 / 10
Natalie H
Verified Buyer
Great customer service.
ANN M
Verified Buyer
The lady was SOOO helpful to me! She helped me really understand how this new device would work. I could see by all she said that THIS device would be perfect for ME and my particular needs (and the stage of life I am in!) I REALLY appreciate her guidance! I am THRILLED with my new device AND I feel even safer than before because I can take it everywhere! Sincerely, Ann
Response from Medical Care Alert
Feb 10, 2023
Thanks for letting us know - we're so glad you like your new HOME & AWAY ULTRA system! Please remember to test regularly, and please call if you need anything 877-913-3680. Thanks!
PATRICIA
Verified Buyer
So far so good.
VIRGINIA T
Verified Buyer
I called to exchange my Mom’s fall alert button for a regular button. The woman was very helpful and explained the process for returning the button and receiving the new device. Very satisfied with the company’s service
PAUL D
Verified Buyer
Lisa was a great customer service representative and was very helpful!
DAN C
Verified Buyer
The lock box would not open. Called customer support they said that it did open, it was checked before it left their facility. I suggested that the code number was transposed. Impossible. Guess what, the code number was transposed.
Response from Medical Care Alert
Jan 06, 2023
We're very sorry for this mix up and have addressed the issue with the folks who program the lockboxes - thanks for your feedback and please test your system regularly.
CHRISTINE M
Verified Buyer
My main reason for wanting the system was for in case I fell getting out of the shower. I’m so disappointed that I can’t wear it in the shower.
JUDITH
Verified Buyer
I have not had a need for assistance but I feel safe knowing you are there to make sure I am cared for. Thank you, merry Christmas and a wonderful year ahead.
REBECCA S
Verified Buyer
Patient has hearing aids and had difficulty understanding commands. She knows she must identify herself first. I’m not sure if she will answer the following questions accurately however. Overall she’s happy with the size of the device and ease of use. She feels much safer when she’s left alone for short periods of time. Thank you!
ELLYN M
Verified Buyer
Excellent customer service! Friendly and extremely helpful!
PHYLLIS A
Verified Buyer
Very helpful!
DONNA T
Verified Buyer
I had Debbie help me with getting my mother hooked up with the medical alert and it was so easy and Debbie was able to help me with all questions I didn’t understand .
JEFFREY
Verified Buyer
Everything was just as described and works fine
MIKE T
Verified Buyer
Great people to work with and a wonderful well thought out service.
Response from Medical Care Alert
Oct 13, 2022
Thank you for sharing that with us - makes our team smile!
JANET S
Verified Buyer
Everyone has been very friendly and informative
SHARON A
Verified Buyer
Aleen was very helpful. Phone answered quickly with a real person!
PENNY C
Verified Buyer
Handled well
PEGGY R
Verified Buyer
I had a good experience with the representative who helped me with my device. It came quickly and was easy to set up. I like the GPS system, letting the EMS find me if I'm outside or in my car.
BETTE W
Verified Buyer
I have not actually used the system yet or filled out the
Paper for the local people.
I’m working on it.
I do not like the size of your pendant at all. Too large!!!
Will be In Touch when I have it all together.
Paper for the local people.
I’m working on it.
I do not like the size of your pendant at all. Too large!!!
Will be In Touch when I have it all together.
MARTHA R
Verified Buyer
I told the gal what my issues were, she had me try a couple of different things which didn’t do the trick. So she ordered a replacement for me. It came and I sent the old one back. Just one question. The older one had an account number on the device itself. This one does not. Why?
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Visit Website
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
- In-home HOME Medical Care Alert system - works in and around your home, for folks who just need protection at home
- Mobile HOME & AWAY GPS Medical Care Alert system - works at home and away from home in all 50 states, goes everywhere you go with GPS tracking
- Sporty SmartWatch PRO Medical Care Alert system - smart watch with GPS goes everywhere you go with GPS tracking
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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