2345
Reviews
Reviews
2345
Recommend
10 / 10
TrustScore
9.7 / 10
Mary Nelson
Verified Buyer
Everything was excellent, but one pretty major thing knocked my rating down to 3 Stars -- Specifically, one of the subscriber names on the account is incorrect. It should be SARAH NELSON, not Sharon Nelson. That's pretty major. I discovered that error on 10/15/18 and I asked that it be corrected to SARAH NELSON at that time. As of yesterday 10/21/18 it was still incorrect. Not good.
UPDATE: Kudos to your team for responding so quickly to this review! The name issue has been corrected. Thanks so much for your prompt attention and concern. Rating upgraded to 5 Stars. :)
UPDATE: Kudos to your team for responding so quickly to this review! The name issue has been corrected. Thanks so much for your prompt attention and concern. Rating upgraded to 5 Stars. :)
Response from Medical Care Alert
Oct 22, 2018
Hi Mary - we're very sorry for the mistake on the name, and all records have been updated to reflect "Sarah Nelson". Please let us know if you need anything else - thanks!
Gloria M
Verified Buyer
I activated the system by accident. Howver, everything worked well and the resonse time was excellent.
Gary Scovill
Verified Buyer
Great service the only thing is you need to get belt clips that fit wide belts. Please send me the leather pouch belt clip. I don’t recall anyone telling me about that option. Thank you
Response from Medical Care Alert
Oct 22, 2018
Hi Gary - thanks for your note. It looks like we sent you our extra strong belt clip, but if you'd like the leather pouch belt clip please let us know and we'll get one out to you right away. Thanks!
Kathryn L
Verified Buyer
MCA customer service dept is always excellent!
Faye L
Verified Buyer
I was pleased at the response to my sister's fall.
Janet S
Verified Buyer
We have not needed to actively use our Medical Care Alert, but it gives us a feeling of security knowing that it is either right next to us or attached to one of our waist belts.
Thank you :)
Thank you :)
Rebecca V
Verified Buyer
Great customer service rep!
Carol J
Verified Buyer
Everything went great. It was decided that I needed new batteries. They were sent out immediately and as soon as I got them , I sent the old ones back,in the prepaid pkg.
Elinor E
Verified Buyer
Very good. Thank you.
Elinor E
Verified Buyer
Very good. Thank you.
Margaret
Verified Buyer
My experience was very satisfying. Thanks
Eleanore B
Verified Buyer
The response was exactly as the beginning instructions said. The response voice was clear and entirely audible. So far, so good.
Anne C
Verified Buyer
Very helpful replacing a damaged unit.
Nolan G
Verified Buyer
Everything OK. People very supportive and nice.
Suzanne W
Verified Buyer
Great!
Betty S
Verified Buyer
Customer Service has a remedy my problem.
Betty S
Verified Buyer
Customer Service has a remedy my problem.
Robert
Verified Buyer
A few problems as the alarm went off for no reason. In one instance it went off while I was on the phone with a rep who was responding to another false alarm.
Still frustrated when I get a message that it is shut off within an hour after I removed it from the charging base [it was there for three hours or more and the lights reflected that it was charged]
Can't wait for your new model
Still frustrated when I get a message that it is shut off within an hour after I removed it from the charging base [it was there for three hours or more and the lights reflected that it was charged]
Can't wait for your new model
Roma T
Verified Buyer
Satisfied
Ada M
Verified Buyer
The device is small and easy to use. Just wear and press the button if you need help and help is really on the way! They answer quickly happy I bought for my mother.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Visit Website
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
- In-home HOME Medical Care Alert system - works in and around your home, for folks who just need protection at home
- Mobile HOME & AWAY GPS Medical Care Alert system - works at home and away from home in all 50 states, goes everywhere you go with GPS tracking
- Sporty SmartWatch PRO Medical Care Alert system - smart watch with GPS goes everywhere you go with GPS tracking
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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