2345
Reviews
Reviews
2345
Recommend
10 / 10
TrustScore
9.7 / 10
Judy D
Verified Buyer
I am very pleased with my Medical Care Alert.JD
Response from Medical Care Alert
Jun 26, 2017
Thanks! We're really glad to hear it!
Jim C
Verified Buyer
Great, everything as advertized and I feel very comfortable and safe when in the house and around the yard. Customer service is EXCELLENT and I have no problem when I test the system. Recommend this highly and price is good.
Response from Medical Care Alert
Jun 26, 2017
Thanks for sharing your feedback - it helps us and it helps other families as they make their decisions! Please call us any time if you need anything!
John M
Verified Buyer
They were very helpful in getting us setup. Much more then Life Alert who we had been with for their required 3 year contract. We test the system every week and they respond every time. Medical Crea is cheaper than Life Alert, require no contract, and just as good if not better.
Response from Medical Care Alert
Jun 26, 2017
Thank you for sharing your experience - it helps other families to know how the service works in "real life". Please call our customer service team if you need anything!
Susan B
Verified Buyer
So glad my mom finally agreed to the medical alert system. The sales and service staff have been so kind and interested. I would recommend them to anyone who has need of such a system!!
Response from Medical Care Alert
Jun 26, 2017
We're really glad your mom likes the system! Please call customer service if she needs anything!
Ladean R
Verified Buyer
Have only had to test it, and one time they couldn't hear me but called immediately on the phone. Customer service suggested there may have been a glitch in the electricity, and worked fine the next time. They have all been very friendly and courteous.
Response from Medical Care Alert
Jun 26, 2017
Thank you so much for taking the time to give us your thoughts - so glad the system is working out for you and that your customer service experience was good!
Hatsy C
Verified Buyer
Everything they promised has been provided. Unfortunately, my mother's condition declined so rapidly we hired full-time caregivers and we have not needed the device.
Alfred G
Verified Buyer
I am completely satisfied with my fall detection device and the support I receive from Customer Service. Also the cost is about half of that for similar devices.I live alone and it is very reassuring to have a device that can bring help in an emergency.
Response from Medical Care Alert
Jun 26, 2017
Thank you for sharing your thoughts and for the nice words about our Customer Service team - it really means a lot to us! Call us anytime if you need anything - 1-877-913-3680.
cherie d
Verified Buyer
so far so good! customer service acted on my behalf by going the extra mile. Pleasant and good with followup on request
Response from Medical Care Alert
Jun 26, 2017
You are so thoughtful to share your comments and kind words about our Customer Service team - we really appreciate it! Please test your system weekly, and call us at 1-877-913-3680 if you need anything.
Norma T
Verified Buyer
I've only had one serious incident. When I lost consciousness and fell, the fall alert notified the operator who swiftly set everything in motion to have me transported to the hospital and notified my family. You don't know that you've passed out until you wake up; so you can't ask for help. Had I not had the fall alert, it may have been too late to get help. I test the device regularly, and the operator always answers promptly, concerned and ready for any action needed. It's reassuring to know that I can get help, not only for myself, but also for anyone needing help in my near vicinity. Even if I get lost or think I have a prowler, the operator is right there to help. The device even reminds me to recharge if I forget! I and my family are very happy to have this helpful little device that brings a measure of peace and confidence to all of us.
Response from Medical Care Alert
Jun 26, 2017
Thank you for sharing your story....this must have been scary! We're so glad you had the system when you needed it. Please remember to test your system weekly, and call us any time if you have questions or need anything from us - Customer Service is available at 1-877-913-3680.
Richard D
Verified Buyer
I recently got my Medical Care Alert, and so far, I like it. When I first got it, I did have problems with accidentally hitting the button or having it pop off my belt and sending a faults alarm. I have gotten better about not hitting the button. I solved the problem of falling of my belt by getting a small camera pouch with a belt-loop. It now can't fall off my belt. Having the Medical Care Alert is comfort, knowing I have it, if I need it.
Response from Medical Care Alert
Jun 26, 2017
We can send you a different belt clip if you like (no charge), just let us know. Feel free to call our Customer Service team at 1-877-913-3680 - anyone can help you. And thank you for sharing your feedback with us - we really appreciate you taking the time to give us your thoughts!
David A
Verified Buyer
They always respond and have taken care of an problems quickly and efficiently.
Response from Medical Care Alert
Jun 26, 2017
Thank you for your feedback - we're so glad our Customer Service team has been able to help you when you needed us. Please remember to test your system weekly for best results!
Reba S
Verified Buyer
I got this system for my 87 year old father. He has not had to use it yet, but the test for the system set up went well. The pendant is a little bulky but not unreasonably so. So far we are very pleased with this system.
Response from Medical Care Alert
Jun 26, 2017
Thank you for your comments and feedback - we really appreciate it! Please let us know if you or your dad need anything.
Karen B
Verified Buyer
I first got the Home and Away alert system with fall detection because I spend a lot of time alone both at home and out shopping, running errands, etc. But it was difficult to find a good time to charge the pendant. My falls happen at home and away, at night and during the day. When the Bedtime Buddy became available, I ordered it right away. The wrist band is comfortable. The button is concave so it isn't so vulnerable to false alarms. The pendant can stay in the new smart charger all night, and I can be protected around the clock. I think its great.
Response from Medical Care Alert
Jun 26, 2017
We're so glad the Bedtime Buddy is working out for you! Thanks for sharing your feedback - we appreciate it and it is very helpful to other families who are researching medical alert systems for their family members.
Tj M
Verified Buyer
It is a very nice device and would recommend to anyone , very nice
Response from Medical Care Alert
Jun 26, 2017
Thanks so much for your feedback - we really appreciate it! If you need anything, please call our customer service team at 1-877-913-3680 and please remember to test your system weekly. Thanks again!
terri c
Verified Buyer
Personnel are the most wonderful, caring people ever! We have only had the unit for 6 months, but have found dealing with the company from the beginning, setting the unit up, to customer service calling just to check on the unit, everyone has been fabulous. Would highly recommend this company.
Response from Medical Care Alert
Jun 26, 2017
WOW - you have really made our day! Thank you for such kind feedback - we truly appreciate it! Please remember to test your system weekly, and call our customer service team if you need anything: 1-877-913-3680.
Carol S
Verified Buyer
While I was away my husband had an emergency and used his button. The medics came, took him to the hospital, and informed our daughter. Good to have!
Response from Medical Care Alert
Jun 26, 2017
Thank you for sharing your story - we're so glad the system was there for you when your husband needed it! Please remember to test the system weekly, and please call our customer service team at 1-877-913-3680 if you need anything - thanks!
Patrick M
Verified Buyer
Medical Care Alert, Just the feeling of knowing that I have a direct line for help, if needed, and a daughter who feels less worry, because I have it, is worth the cost, and peace of mind.
Response from Medical Care Alert
Jun 26, 2017
We are happy to be here for you! Thanks for your feedback - it means a lot to us! Please remember to test the system weekly, and call our customer service team at 1-877-913-3680 if you need anything.
Sonia T
Verified Buyer
I ordered the necklace for my mom. She is not able to see well due to one eye not working anymore. From the time I placed my order to the time that I actually took the device out of the box, it has been a pleasant experience. My mom had lots of questions that I didn't know the answer to. So I sent the company an email and I got a reply that really put me at ease. My mom called the dispatcher and talked to someone there just for a test run. She was very pleased at how they handled her and her questions.
Thank you for being so kind and gentle to me and my mom. It means a lot to us.
Thank you for being so kind and gentle to me and my mom. It means a lot to us.
Response from Medical Care Alert
Jun 26, 2017
Thanks so much for sharing your story and feedback with us - we really appreciate it! Please call our customer service team if your mom needs anything, and please remind her to test the system weekly. Thanks!
Bob E
Verified Buyer
Good, quick, consistent response.
Response from Medical Care Alert
Jun 26, 2017
Thanks for your feedback - we appreciate it and it is very helpful to other families who are doing their research. Please remember to test your system weekly, and call our customer service team at 1-877-913-3680 if you need anything.
Jan L
Verified Buyer
Up until yesterday, I couldn't have given a reliable revue since my mother has not had a reason to use the emergency alert. Last night at 1:45 a.m. I received a call from Medical Care Alert saying Mom had pushed her button and they could not get a response from her. They were sending an emergency crew to check things out. I was able to reach her by phone and determine she was all right. Evidently she had been sleeping and accidentally pushed the button and could not hear to respond to the call from the Medical Care Alert team. I called the MCA team back and told them she was fine and to cancel the emergency crew. They were most helpful and caring.
Response from Medical Care Alert
Jun 26, 2017
We're so glad your mom was OK and there was no real emergency! Thanks for your feedback and kind words - we really appreciate it! Please call our customer service team at 1-877-913-3680 if you need anything, and please remind your mom to test her system weekly. Thanks!
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Visit Website
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
- In-home HOME Medical Care Alert system - works in and around your home, for folks who just need protection at home
- Mobile HOME & AWAY GPS Medical Care Alert system - works at home and away from home in all 50 states, goes everywhere you go with GPS tracking
- Sporty SmartWatch PRO Medical Care Alert system - smart watch with GPS goes everywhere you go with GPS tracking
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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