Not very happy. I will very openly admit, I was a bit distracted due to an unforeseen illness and waited a bit longer than I should have to start the refinancing process. Once I got everything in, my loan was handled quite fast which was great. In fact everyone I spoke with other than my loan officer was pleasant. However, MY loan officer Ellie Rodriguez was awful. I don’t know if she is new or something but she gives off the vibe that she has no idea what she’s doing. Initially she set me up with the wrong loan term. I requested a 60 month and she set me up for a 72 month (which would have screwed me out of hundreds of dollars in interest) I had to ask her 3 separate times for it to be changed. Eventually I called in and someone else fix it because she didn’t. Then there was a system error that wouldn’t send out the emails to my husband (co-signer) so I had to stay on the phone with another (very pleasant) agent for over an hour until he was able to receive the emails to sign documents because surprise, Ellie wasn’t answering my emails. I was told I could email her directly if anything was incorrect or if I had any questions and I honestly don’t think she answered a single valid question for me. After everything was complete I received an email from her stating everything was done. I had one final question because the company I was sublet to was not lining up with the information I was given. Instead of answering my question she forwarded me her last email... which didn’t even begin to answer my question. I’ll be 100% honest I had 2 friends who were looking to refinance their cars and I told them to steer clear of this company and it really has everything to do with Ellie. I wish I had a more efficient loan officer because I feel like this would have been such a better experience if I were paired up with literally anyone else.

Very easy process kris woods was awesome to work with

Excellent customer service and communication

Everything was great and they were fast. Thanks again.

It was a fairly easy process!

Great

Easy communication, kept me informed, paperwork was easy to understand. Our representative was friendly and available. Process was very smooth.

Great reaction time as far as giving me updates on loan process. Easy access/options to submitting info. Great customer service

Lending specialist was helpful, Matt made sure to keep me in the loop. I didn't feel pressured, and every question I had was answered.

Easy company to work with, open and curtiouse

5

Quick process only took a few days because of delays on my part if not it would’ve been much quicker highly recommend.

Open road make the whole experience of refinancing my car super easy! Would definitely recommend them!

Very smooth process

Very helpful, friendly, and experienced

You have great customer services. Thank you for helping with my reference.

The entire process was ridiculously exhausting. They would ask for documents that had already been sent multiple times. The DocuSign never worked. They had us get paperwork notarized that we later were told was not needed. We received phone calls and text from multiple people daily, yet they still couldn’t seem to communicate and get the information from each other to make the process go smoother for us the customers. I would not recommend OpenRoad lending to anyone.

Excellent, professional service from the entire OpenRoad team. Wendy Sloan, who was my representative was extremely helpful, thorough, and communicated professionally during my refinance. Fast process. The review of verifications and final loan approval with payoff funds sent to the original lien holder was completed within five business days. Thank you.

Great service

The Best Experience I ever had with a Lending Company. I appreciate our patience with me. Looking forward to paying off the loan so I can get another one with you Thank you very much!!!