4.9
From 1
to 5
Reviews
2637
Recommend
10 / 10
TrustScore
9.9 / 10
Jeff P
Verified Buyer
Ash Wide Plank (Face Grain) Countertop
Beautiful desktop arrived exact to dimensions. No imperfections of note.
Response from Hardwood Lumber Company
Nov 17, 2023
Thank you so much for your review! We are delighted to hear that the desktop arrived in perfect condition and that it was the exact size you were expecting. We strive to provide the best quality products and customer service, and we are glad that we were able to meet your expectations. Thank you for your business!
Alfred G
Verified Buyer
Hard Maple Edge Grain Butcher Block Countertop
I give the experience 3 stars. The product gets 5 stars and the time to complete job gets high grades as well. But the shipping was awful. The shipping company didn’t have a lift gate large enough for product. They required me to have two people availble in a 4 hr time window to manually take the packaged 200 lb countertop off the truck or they would return package. I have minded less if I didn’t have to pay upward of $350 for delivery
Response from Hardwood Lumber Company
Nov 17, 2023
We apologize for the inconvenience you experienced with the shipping company. We strive to provide our customers with the best possible experience and we are sorry that we were unable to meet your expectations. We will be sure to look into this issue and make sure that it does not happen again. We appreciate your feedback and thank you for taking the time to review our product and services.
Chris M
Verified Buyer
Wide Plank (Face Grain) Sample
Sample looks very nice, but the final coating only goes halfway down the bullnose edge.
Response from Hardwood Lumber Company
Nov 17, 2023
Thank You for taking the time to leave a review! We are sorry to hear that the finish was not applied correctly on the bullnose edge. Please contact our sales team with photos and they will be more than happy to help you get this problem resolved. Customer satisfaction is our number one priority.
Dennis N
Verified Buyer
Clear Alder Edge Grain Butcher Block Countertop
The counter looks great but it is warped. It was more so when I received it but it hasn't gone flat yet.
Response from Hardwood Lumber Company
Nov 17, 2023
We apologize for the inconvenience you experienced with your counter. We take pride in the quality of our products and we are sorry that it was not up to your expectations. We would be happy to work with you to find a solution that meets your needs. Please contact us at your earliest convenience so that we can discuss the issue further. Thank you for bringing this to our attention.
Eric M
Verified Buyer
Walnut Wide Plank (Face Grain) Countertop
I am completely pleased with the quality of these countertops. At my previous home, I built my own walnut counters in the same design, so I know the process and can say with confidence that these were made with great care and attention to detail. They look simply stunning in my new home.
Response from Hardwood Lumber Company
Nov 17, 2023
Thank you for your kind review! We are so glad to hear that you are pleased with the quality of the countertops. We strive to provide the highest quality products and services to our customers and it is wonderful to hear that we have achieved that for you. Thank you for your business and we hope you enjoy your new countertops for many years to come!
Daniel C
Verified Buyer
Premium Walnut Wide Plank (Face Grain) Countertop
No issues, thanks
Response from Hardwood Lumber Company
Nov 17, 2023
Thank you for your review! We are glad to hear that you had no issues with our product. We appreciate your feedback and thank you for your support.
scott d
Verified Buyer
Brazilian Cherry (Jatoba) Backsplash
This is the third custom product I've ordered from this company. Each one is absolutely beautiful. Their customer service and products are great. I'm absolutely delighted and would definitely recommend them to anyone.
Response from Hardwood Lumber Company
Nov 17, 2023
Thank you so much for your kind words! We are so glad to hear that you are delighted with the custom products you have ordered from us. We strive to provide excellent customer service and high-quality products, and it's wonderful to hear that we have achieved that for you. We appreciate your recommendation and look forward to serving you again in the future.
Kerry H
Verified Buyer
Knotty Pine Landing Tread #1864 (1"-3.50"-79")
Perfect
Response from Hardwood Lumber Company
Nov 17, 2023
Thank you so much for your kind review! We really appreciate your positive feedback and are so glad to hear that you had a perfect experience with us. We strive to provide the best service possible and are delighted to know that we have achieved that. Thank you for your support!
Leanne C
Verified Buyer
Knotty Alder Backsplash
Amazing quality wood. We used the smooth knotty alder for our exterior door trim and it’s gorgeous!
Response from Hardwood Lumber Company
Nov 17, 2023
Thank you so much for your kind words! We are delighted to hear that you are pleased with the quality of our wood. We strive to provide the highest quality products and are thrilled that you are pleased with your smooth knotty alder for your exterior door trim. Thank you for choosing us!
Bill O
Verified Buyer
Hard Maple Edge Grain Butcher Block Countertop
The counter tops were great. Our customer was very happy with the end result.
Response from Hardwood Lumber Company
Nov 17, 2023
Thank you for your kind review! We are so glad that you were pleased with the counter tops. We strive to provide excellent customer service and quality products, so we are delighted to hear that we achieved that for you. Thank you for choosing us!
Eric A
Verified Buyer
Hard Maple End Grain Butcher Block Countertop
Generally easy to work with. There were some communication issues but when is there not these days? The clients are very happy and the end result is entirely good. Not sure how to share a photo on this email but it looks good!
Response from Hardwood Lumber Company
Nov 17, 2023
Thank you for your kind words! We are glad to hear that the clients are happy with the end result. We strive to ensure that our communication is always clear and concise, and we apologize for any issues that may have arisen. We would be more than happy to share a photo of the end result with you - please let us know how you would like to receive it. Thank you again for your review!
Brett P
Verified Buyer
White Oak Wide Plank (Face Grain) Countertop #1870 (1.5"-10"-156")
Nice straight lumber with good graining.
Used as a 9’ fireplace mantle shelf.
Used as a 9’ fireplace mantle shelf.
Response from Hardwood Lumber Company
Nov 16, 2023
Thank you for your review! We are so happy to hear that you are satisfied with your fireplace mantle. Customer satisfaction is our number one priority and we are happy to hear that we achieved that. Thank you again for taking the time to leave a review and we hope we can assist you again in the future!
Salvatore V
Verified Buyer
Knotty Pine Wide Plank (Face Grain) Countertop
Worked perfect for my bathroom vanity I built
Response from Hardwood Lumber Company
Nov 16, 2023
Thank you for your review! We are so glad to hear that our product worked perfectly for your bathroom vanity. We strive to provide our customers with the highest quality products and are pleased to hear that we met your expectations. Thank you for your support!
Thomas W
Verified Buyer
Birch Stair Riser
Excellent product and very good service!
Response from Hardwood Lumber Company
Nov 16, 2023
Thank you so much for your kind words! We are so glad that you are pleased with our product and service. We strive to provide the best experience for our customers and your feedback helps us to continue to improve. Thank you for your support!
Lora H
Verified Buyer
Clear Alder Wide Plank (Face Grain) Countertop
Arrived
In perfect
Condition. It’s
Gorgeous.
In perfect
Condition. It’s
Gorgeous.
Response from Hardwood Lumber Company
Nov 16, 2023
Thank you so much for your positive review! We are delighted to hear that your item arrived in perfect condition and that you are pleased with it. We strive to provide our customers with the best quality products and we are glad that it met your expectations. Thank you for your support!
Anne C
Verified Buyer
Rustic Hickory Floating Shelf
Perfect to match my countertop you made.
Love it too. Anne
Love it too. Anne
Response from Hardwood Lumber Company
Nov 16, 2023
Thank you taking the time to leave a review! We are so happy that you are satisfied with the shelves we made and that they match your counter top! Quality products and customer satisfaction is our number one priority so it thrills us to hear that we achieved that. Thank you again for your business and taking time to leave a review!
Elizabeth R
Verified Buyer
Red Oak Stair Tread
The stair treads are gorgeous! We installed mod lighting in each riser, the glow from the stairs in the evening is very warm and welcoming.
Response from Hardwood Lumber Company
Nov 16, 2023
Thank you so much for your review! We are so glad to hear that you love the stair treads! We strive to create a beautiful and comfortable environment for our customers, and it’s great to hear that we were successful in doing that for you!
Carlos S
Verified Buyer
Maple Signature Blended Grain Butcher Block Countertop
Beautiful piece of wood and great communication with delivery.
Response from Hardwood Lumber Company
Nov 16, 2023
Thank you so much for your kind words and for leaving us such a wonderful review! We are so pleased to hear that you are happy with your purchase experience and that you were pleased with the quality of the wood. We strive to provide excellent customer service and quality products, so your feedback is much appreciated. Thank you again for your kind words!
Steven G
Verified Buyer
Brazilian Cherry (Jatoba) Stair Tread
High quality product arrived well packaged and exactly as specified.
Response from Hardwood Lumber Company
Nov 16, 2023
Thank you so much for your review! We are so glad you were pleased with your purchase. We always strive to ensure that our products are of the highest quality and that they are delivered to our customers in a timely manner. We appreciate your support and look forward to serving you again in the future!
Mark A
Verified Buyer
Hickory Landing Tread
Product was well crafted, lumber was clear of knots and it will work out perfectly at the top of my stairway. I was able to easily stain it to match my flooring.
Response from Hardwood Lumber Company
Nov 16, 2023
Thank you for your review! We are so glad that you were able to find a product that was well crafted and that the lumber was clear of knots. We are also thrilled that you were able to easily stain it to match your flooring. We are delighted that it will work out perfectly at the top of your stairway. Thank you for choosing our product!
About Hardwood Lumber Company
In 1958, a seed was planted in Burton, Ohio. Through careful nurturing and meticulous attention to detail, the Hardwood Lumber Company gradually expanded from a small local sawmill into a renowned premium hardwood product manufacturer. Its operations extended beyond its initial boundaries, establishing a strong presence as a national producer of top-quality butcher block countertops, stair treads and risers, floating shelves, cutting boards, fine hand-made furniture, and custom cabinetry. Presently, the company has given rise to Hardwood Lumber Company, Mouldings One, and Sheoga Flooring and Paneling, Inc.
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Hardwood Lumber Company is a Verified Merchant
Questions? Contact Us
sales@hardwood-lumber.com
440-834-1891
7:00 am - 4:30 pm EST
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