Hardwood Lumber Company https://hardwood-lumber.com Home Improvement & Garden
4.6 From 1 to 5
1658 Reviews
Overall Ratings
5 Stars
1333
4 Stars
135
3 Stars
60
2 Stars
55
1 Star
75
Reviews 1658
Recommend 9 / 10
TrustScore 9.29 / 10
Jennifer S
Jan 01, 2024
Verified Buyer
We absolutely love our cherry butcher block tops! We decided to go with the poly, and I"m glad we did- I could never have gotten the smooth, satin-like finish on my own. The tops came exactly per my specifications, and more quickly than I expected. They've been installed for 3 months now and they're holding up beautifully. I can't wait to see how they age.
Response from Hardwood Lumber Company
Feb 13, 2024
Thank you for your positive feedback! We're glad to hear that you love your cherry butcher block tops with the poly finish.
Mike S
Jan 01, 2024
Verified Buyer
Great , no problems
Response from Hardwood Lumber Company
Feb 13, 2024
Thank you for your positive feedback! We're glad to hear that you had a great experience with us and encountered no issues. We appreciate your support!
David T
Dec 31, 2023
Verified Buyer
Still waiting for the order to arrive
Wade S
Dec 29, 2023
Verified Buyer
Received exactly what I expected. It's a great high quality butcher block countertop.
Response from Hardwood Lumber Company
Feb 13, 2024
Thank you for your positive feedback! We're glad to hear that you received exactly what you were expecting and that you are happy with the quality of our butcher block countertop.
JOHN O
Dec 28, 2023
Verified Buyer
The shelf is beautiful and the floating shelf hardware worked well. Installation was a breeze, though it was very helped to have my sons’ help as the shelf and bracket were quite heavy. We were lucky enough to find studs that lined up with all the screw holes on the bracket which allowed me to feel very secure about the installation.
Response from Hardwood Lumber Company
Feb 13, 2024
Thank you for your positive feedback! We're glad to hear that you found the shelf beautiful and the floating shelf hardware worked well.
Kevin K
Dec 28, 2023
Verified Buyer
Excellent quality lumber for our 23 stair treads. Very happy with the ordering process, shipping lead time, and quality of the final product. Would order again from Hardwood Lumber Company
Response from Hardwood Lumber Company
Feb 13, 2024
Thank you for your positive feedback! We're glad to hear that you were satisfied with the quality of our lumber and the overall ordering experience. We look forward to serving you again in the future.
Susan L
Dec 27, 2023
Verified Buyer
The overall ordering experience was very good. I had a little trouble indicating some details on the website (edge detail for only one of the edges, how much space should be allowed on the right and left to fit in an area with cabinets on both sides) but was able to clear them up after calling Customer Service who was very helpful with the website questions, as well as other concerns (did the website photo show a sample with or without stain). With all questions answered, I was able to proceed with ordering my walnut countertop online. Delivery was about 2 weeks earlier than expected which was fine, though I wish the estimated delivery date had been more accurate. I had been considering going out of town for Christmas, but thankfully I decided to stay home and that's when the countertop arrived. It also was raining that day, so it was a good thing that I was here. One thing that I was told would happen didn't turn out to be true. I had expected to be required to sign for the delivery, giving me an opportunity to inspect it for damage before accepting it. That didn't happen, it was shipped by FedEx (instead of Brake as Customer Service said) and was left on the porch with no signature required - luckily there was no damage. That all brings me to the countertop itself, which is beautiful, high quality and fits perfectly. It's exactly what I wanted for a desk area near the kitchen.
Response from Hardwood Lumber Company
Feb 13, 2024
Thank you for taking the time to leave us a five star review! We are please to hear that our customer service team was helpful and that you are satisfied with your purchase! Again, thank you for leaving such a great review!
Brad S
Dec 27, 2023
Verified Buyer
I ordered late, but HLC delivered my maple cutting board before Xmas. Very nice board. I’ve ordered twice from HLC, and both times I’ve been very pleased.
Response from Hardwood Lumber Company
Feb 13, 2024
Thank you for your positive feedback! We're glad to hear that you received your maple cutting board in time for Christmas and that you're happy with your purchase. We appreciate your continued support and look forward to serving you again in the future.
Kristen B
Dec 26, 2023
Verified Buyer
Excellent quality
Response from Hardwood Lumber Company
Feb 13, 2024
Thank you for your positive feedback on our product's excellent quality! We appreciate your support.
JANICE A
Dec 25, 2023
Verified Buyer
The wood is gorgeous and the finishing beautiful. Hardwood Lumber gave updates on the order during production and shipped it to arrive in the estimated window (packaging was excellent to protect during shipping).
Response from Hardwood Lumber Company
Feb 13, 2024
Thank you for your positive feedback! We're delighted to hear that you found the wood gorgeous and the finishing beautiful. It's great to know that our updates and packaging met your expectations as well. We appreciate your support and hope to serve you again in the future!
Maria A
Dec 25, 2023
Verified Buyer
Quick shipment
Response from Hardwood Lumber Company
Feb 13, 2024
Thank you for your feedback! We're glad to hear that you received your shipment quickly. We appreciate your support.
Joseph T
Dec 24, 2023
Verified Buyer
.
Response from Hardwood Lumber Company
Feb 13, 2024
Thank you for your five star review!
Heather D
Dec 22, 2023
Verified Buyer
I am so happy with my countertop! All I had were dimensions to replace a missing countertop, and with the customer chat the team there were able to answer all my silly questions. They even clarified information about my order before starting, if they hadn't thought of what they had, I would have had a hard time installing my piece. Overall, great experience and highly recommend!
Response from Hardwood Lumber Company
Feb 13, 2024
Thank you for your kind words! We're thrilled to hear that you had a great experience with our team. We're always here to help and answer any questions you may have. We appreciate your recommendation and hope you enjoy your new countertop!
Jason H
Dec 21, 2023
Verified Buyer
We have been planning a kitchen reno for about 12 mos. and knew that natural wood countertops would be an integral piece of the design in our 1950s home. Working initially with our kitchen designer and then Julie @ Hardwood Lumber allowed us to feel confident that this project would encapsulate the overall aesthetic we were looking for. Julie was very patient as we worked through some complexities in the layout due to cabinet constraints, as well as the top having both a cutout and router profile that would hold a secondary stone top and flush cooktop appliance within the wood counter. Very accommodating to our wishes, and great communication during the planning and production process. Great customer service does still exist, especially if you are looking for a custom wood countertop for an upcoming project.
Response from Hardwood Lumber Company
Feb 13, 2024
Thank you Jason for your kind words!! We appreciate you taking time to leave a review and are happy that you found our customer service team to be helpful! We strive to provide our customers with the best service possible and are happy that we exceeded that.
Stacey E
Dec 21, 2023
Verified Buyer
Super frustrated. I ordered this on Nov 30th with the idea I would receive for Christmas. My tracking says it will now be delivered 12/29. 😡

Your website said 1 -2 weeks for delivery.

I understand it’s the holiday season, but don’t advertise something that you cannot deliver.
Response from Hardwood Lumber Company
Feb 13, 2024
I am sorry to hear that you did not receive your cutting board before Christmas as you had hoped! We were running a little behind schedule before the holidays and did our best to try to meet the shipdate but some of them we just quite didn't! Again, we are so sorry about being late with the order and hope you will still consider us in the future!
donald c
Dec 21, 2023
Verified Buyer
The experience was stunning. The website was very very easy to compare sizes, material, to see what was in my budget. The notices of manufacturing progress was really special. The delivery is scheduled days ahead of estimates. My phone calls were equally special.

I have no clue on how to improve a great experience. Don
Response from Hardwood Lumber Company
Feb 13, 2024
Thank you for your kind words! We're thrilled to hear that you had a stunning experience with our website. We strive to make it easy for our customers to compare sizes, materials, and stay within their budget. It's great to know that you appreciated the notices of manufacturing progress and that the delivery was scheduled ahead of estimates. We're always here to provide special phone support as well. We truly appreciate your feedback and we'll continue to work hard to maintain this level of excellence.
Mark W
Dec 21, 2023
Verified Buyer
Great!
Response from Hardwood Lumber Company
Feb 13, 2024
Thank you for your positive feedback! We're glad you had a great experience with us.
Richard M
Dec 21, 2023
Verified Buyer
I am very pleased with Hardwood Lumber Co. I ordered some stair tread samples for a planned tread replacement project. The samples arrived within about ten days and were well packaged. The samples are larger than I was expecting, and that is a good thing. I am presently trying to decide on the species and finish with my wife before we order the treads for the project.
Response from Hardwood Lumber Company
Feb 13, 2024
Thank you for your positive feedback! We're glad to hear that you had a great experience with Hardwood Lumber Co. and that the stair tread samples exceeded your expectations. Take your time deciding on the species and finish with your wife, and when you're ready, we'll be here to assist you with your project.
Jo Y
Dec 21, 2023
Verified Buyer
great product, exactly what I wanted. Great communication with the company. I would highly recommend this business.
Response from Hardwood Lumber Company
Feb 13, 2024
Thank you for your positive feedback! We're glad to hear that you had a great experience with our product and our communication. We appreciate your recommendation and look forward to serving you again in the future.
Denise S
Dec 21, 2023
Verified Buyer
Beautiful
Response from Hardwood Lumber Company
Feb 13, 2024
Thank you for your kind words! We're delighted to hear that you found our product beautiful.
About Hardwood Lumber Company
In 1958, a seed was planted in Burton, Ohio. Through careful nurturing and meticulous attention to detail, the Hardwood Lumber Company gradually expanded from a small local sawmill into a renowned premium hardwood product manufacturer. Its operations extended beyond its initial boundaries, establishing a strong presence as a national producer of top-quality butcher block countertops, stair treads and risers, floating shelves, cutting boards, fine hand-made furniture, and custom cabinetry. Presently, the company has given rise to Hardwood Lumber Company, Mouldings One, and Sheoga Flooring and Paneling, Inc.
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Hardwood Lumber Company is a Verified Merchant
Questions? Contact Us
sales@hardwood-lumber.com
440-834-1891
7:00 am - 4:30 pm EST
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