I purchased a Chinese Chestnut Tree from TyTy in early 2024. Upon arrival, the tree appeared to be in extremely poor condition, showing no signs of life. I immediately contacted TyTy's customer service, who advised that it might take several months for the tree to show signs of vitality. Following their guidance, I planted the tree in a container and maintained a regular watering schedule.
However, by June 2024, the tree remained in the same lifeless state as when it arrived. I documented this with photographs and sent them to TyTy's support email, requesting a replacement tree. After a considerable delay in response, TyTy only offered a $35 credit and suggested I pay additional money for another tree.
This resolution is completely unacceptable for the following reasons:

The tree was effectively dead on arrival, indicating potential issues with shipping or the tree's condition before dispatch.
Despite following TyTy's care instructions for several months, there was no improvement in the tree's condition.
The offered $35 credit is inadequate compensation for a non-viable product and the time invested in attempting to revive it.
Expecting a customer to pay more for a replacement, when the original product was faulty, is unreasonable and poor customer service.

I am requesting a full replacement of the Chinese Chestnut Tree at no additional cost, or a complete refund of my original purchase price. This would be in line with standard practices for defective or non-viable products.

I have had mixed success with plants from Tyty. While a gallon goji berry was more like pint size, it is thriving, unlike the bamboo plant I ordered which was DOA. After a very long wait to connect with a customer service rep, I was told they need photos of the plant roots before allowing a refund. After sending the photos I found out that Tyty doesn't give refunds, only credit on my account. Hopefully what we receive with our credit will do better.

Very responsive and professional in all aspects. A pleasure to do business with.

I was a little skeptical in the beginning about the company and to buying plants online, but I decided to give them a shot to their product and was worthy.

Our trees arrived a few days after shipping and looked like dead twigs. Followed the directions and they are all leafed out and we are hopeful that they continue to thrive. It seems to us that TyTy knows what they are doing.

Worst customer service. Beware, if your plants perish, they will refund you your money through a plant exchange, trouble is, you still must pay for shipping the new plant, and you can’t use part of your refund for the shipping price, so they are not out any money, but ….you are!

My plants never came up, they were DEAD!

All 4 came looking great. Planted all 4 exactly the same way but only 3 out of 4 started growing. I still have hope for the 4th but if nothing starts after a month I'm going to call that one a loss.

Shopping on line was super easy with no problems. Cannot say anything yet about the plants as I will not be receiving them until December of this year.

Customer service was really helpful! I am really happy with my purchase!

Even though I ordered plants at the end of the season and they arrived just before a significant heat dome, the plants were packaged well and every one of the plants established well.

I got more than 100 trees in past 3 years , the rate of survival was 60% which is acceptable for me but this time was different. both jujube trees and one if the nectarines were pretty much death on arrival . Not even one leaf and I did test the main branch and it is totally dry/dead .

The last two trees I purchased died. I would prefer to just get a total refund instead of store credit. After 2times I do not wish to do business with you anymore.

I still haven’t received my trees and plants

5 out of the 6 plants I bought died and never had a chance at survival. These plants were put in proper soil and watered the minute they arrived. The one that survived is finally about half the size as it should have been when it arrived.

I placed an order in June and it will not shipped until December. I called to discuss my order and was on hold for 15 minutes. Than I was transfer to voicemail, left a message and still haven't heard anything back.

Not received

I ordered 4 plants and 1 was dead on arrival. It took 4 weeks for them to approve my claim and now I have to spend $40 to be able to use my store credit. That’s not how plant warranties should work. I will not order from them again.

Plants arrived in terrible condition with very little root. Paid over $150.00 for three plants and only one survived. Can't get a refund, only a store credit. Will never buy from them again.

Bought three 5-6 foot trees. Two Apple did great my Stella Cherry tree doesn’t look like it is going to survive. Leaves turned brown. Been watering like crazy but maybe where I planted it?