Plants arrived in great shape!
Very satisfied!

This was shipped by UPS. Wanted arrived. I met the driver at the door. The box was obliterated smashed dented open. The 5 to 6 foot tree that I was expecting was inside the box but it was a 5 foot two stick with a rip wall plastic wrapped. I have no idea if this will ever become a tree as it has zero limbs and it’s literally a half inch wide around. this is what someone should expect for $150. I would suggest that you don’t purchase from this company.

Very fast shipping. Trees arrived in excellent condition. They are very healthy looking trees with great roots. Very pleased with this purchase. I even placed a second order for two more trees.

In March I placed an order for a 6-7 ft Damson plum tree in hopes of planting a more mature tree. I confirmed with customer service that it would be shipped dormant to allow it to acclimate to our still freezing temperatures in the Northeast. It arrived several days later than promised, fully leafed out and with all of its new growth frozen. All of its leaves soon browned and died. Two months after planting it still has no leaves or signs of growth above ground. Ty Ty customer service has taken several days to reply to my messages and ultimately articulated that their policy is that they will not offer any compensation or acknowledge that the tree’s value is diminished. Customer service wrote that the shipping conditions may mean that the tree sits leafless for several months in my yard and could impact the future growth of the tree but that does not diminish its value. In fact they consider losing all leaves normal and a reasonable expectation after planting any of their trees while the tree focuses on regrowing roots, which has not been my experience with the several trees I purchased from other online businesses. Their warranty only applies to a tree once its cambium (lower bark) shows no signs of life.

This might match other consumer’s expectations and it is listed on their website, but I thought sharing this practical application of their policy might help shoppers align their expectations. A quick search of Google and Yelp will turn up plenty of similar experiences. Based on my many successful online nursery purchases, I can share that you do have options which have a higher expectation for tree and plant health upon arrival.

Everything went well , order went smoothly and the plants looked good

I was not expecting to receive everything bare root and shoved in the same box.
Got it all planted as soon as it arrived. The blackberry looks like it's not going to make it, the other two are too soon to tell. The pear tree had zero foliage, so it's wait and see at this point. Not sure I would trust ordering again.

Fast shipping but the plants are not sure if they survive? I will wait a week to see if new leaves will appear.

I opened my blackberry bushes immediately but all the leaves were dead/dying. I soaked the roots and planted it but it has yet to be seen if they will survive. Other companies’ plants seem to arrive in much healthier condition

Quick and simple

Plants arrived quickly. They were in perfect shape. I will purchase in the future.

Great trees plenty of roots

Ordered 4 plants and 3 of the 4 are crispy dry,
Planted them but only the blackberry is reviving.
Very disappointed.

Trees look horrible when arrived.

Shipping super fast

Trees were in perfect condition and root ball wrapped incredibly well: paper and gel enclosed in mounds of plastic wrap.

Very pleased with ur l
Product,and shipping was superb. Thanks, Jeff, ky

When we received our trees (2) we were very disappointed in the condition. The leaves were already falling off definitely a tree in shock. It just wasn't what we expected. Disappointed. We also did not receive a follow up email of purchase, we had to call to make sure our order went through

Haven't received my order that I placed 2 weeks ago

Quality plants, I’ve already ordered more

Plants were very well packaged and received in good condition. Delivery was right on schedule as communicated through email. I immediately planted them and so far they are healthy and doing well!