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Very good. Would have liked a bit more detail in description.

It took more than 3 attempts to get them to the tracking number from customer service. How can you mess up a simple email by not including the tracking number.

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The original tracking number was not sent so I contacted customer service asking when the package was to be delivered. Ultimately the package arrived 10 days after the order was placed, which is 4 days late.

my shopping experience on line was very good - easy to find ornaments and they had exactly what I was looking for. From then on things did not go so well. While the company processed my credit card immediately I got no information for more than a week about shipping and that information turned out to not correspond with any numbers UPS or USPS had. I called customer service and only reached an answering machine and my call was never returned. Than more than 3 weeks after I placed the order I got another email with information that I couldn't track but my order did eventually arrive. I was very glad I had ordered with plenty of time because otherwise I would never have received it in time to give as gifts

There was a shipping delay, received my order a week late, but company did inform me that they were backed up on orders. After I got the updated arrival date package came a day early. :)

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took 2 weeks. customer service gave wrong shipping number when they had not even shipped it!

took waaaaaay tooooo long to get product

It was a great experience and I love what I bought. It was a little delayed but it did get here in plenty of time. I appreciate your backing in case there was a problem. Fortunately all worked out well!

They sent me an email saying the order shipped with a tracking number. I immediately responded saying the tracking number was invalid. 4 days later they responded to my message saying sorry, their mistake, if I needed more help, reach back out to them. After hearing nothing more, 3 days later I again requested a tracking number. They responded the same day saying maybe I should try their online live chat. I again immediately responded saying I had tried to and no one responded when I did. The next day, December 12th, I received another message saying it was shipped and here's the tracking number.... but there was no number. I responded saying that and that I would let them know when it arrived. On Dec 14th I received another message from them saying their prior message may have had an error.... here is your tracking number. The package arrived on December with 1 of the 3 items broken inside the packaging. I took pictures and sent it to them on Dec 14th... saying: "My package arrive today, however... I'm not too impressed. One of the 3 packages had broken bulbs that should have been seen when it was pulled for packing. There is no sign of damage to the actual package with broken bulbs not to the shipping box... It was packaged very well. Can hear the broken glass inside the box... It's too late now to get these replaced in time for our event Festival of Trees event Friday" and I included pictures, which I can provide to you. To date, I have not heard anything from them what-so-ever.

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I ordered a small white 18" christmas tree so my kids could have a little tree in their bedroom. It's a decent size and you really can't complain if it only costs $20. Thank you.

Order was placed 12/3 delivery estimate was seven days. When I called customer service there was no return call. When I e-mailed customer service I received s boilerplate auto resounds which did not address my condemn over a sixteen day delivery. Delivery arrived on day 16 annex instead Iof 'd a package of 12 ornaments I received. 1 itinerants. The other five items I ordered were included. I will be calling tomorrow again wish me luck getting an answer.

Purchase arrived on time but it took a lot longer than I am used to with Amazon. Content was accurate.

After a protracted delay, repeated requests for a tracking number, and asking for Paypal assistance, I received first a message claiming to have a tracking number but from which the tracking number was omitted. After requesting PayPal's assistance again, I received an email with a tracking number. When the package arrived, it contained exactly HALF of my order. I attempted to contact Christmas Central SIX or SEVEN times by phone seeking shipment of the remaining part of my order. Each time after a prolonged wait in a phone queue, an automated message told me they were "sorry they could not take my call" and hung up on me. I also sent several email communications and received no reply to any of them. When I filed a case with Paypal's Resolution Center, Christmas Central provided misinformation to Paypal: the tracking number for the PARTIAL shipment which showed the order delivered and their claim that they had fulfilled my order. The result was that Paypal closed the case and I had to telephone them, wait in another queue and explain to an overworked Paypal agent why the information supplied was incorrect. The case was reopened with my request for the remainder of the order OR a return receipt for my long-awaited Christmas-present items, all of which made a complete "set". I couldn't use half of them. As a result of Paypal intervention, I was sent a return label to send the "half-order" back to Christmas Central. I have not yet received a refund of the significant price I paid. I assume I will get my money refunded by Paypal, a proven trustworthy service. However, Christmas Central has left me in a difficult position (without apology or compensation): 4 days before Christmas I must begin looking for alternative or replacement gifts for those I had ordered & trusted Christmas Central to send. Consequently, I consider Christmas Central to be arrogant in their customer treatment, disinterested in their customer welfare, unethical in their business procedures and unworthy of any customer's good business. I will never again attempt to buy anything from them and highly recommend this same approach for everyone. Sincerely, F. Drake

They immediately sent me an incorrect shipping number Took two weeks to contact them. They never responded to emails or phone calls. When they finally did respond by email, they claimed there was a shipping issue based on an error in their computer system, and they were now beginning to prep my order for delivery. I responded for them to cancel my order, as it would now not be on time. I received an email the next day, telling me that there was a problem with the shipping number, but they were beginning to prep my order. Again. The delivery never came. I did eventually get a refund. But no explanations. Terribly unorganized company, with absolutely no customer service department whatsoever.