9730
Reviews
Reviews
9730
Recommend
9 / 10
TrustScore
8.69 / 10
Customer
Verified Buyer
The order that came was not mine, inside packing slip had someone else's info etc. Contacted company by 2 emails ando 1 voicemail no response. Called again spoke with customer service. Finally got my order. This is how I received it : 2 items were broken due to poor packing and 2 items were wrong. Tried to contact customer service. .this issue is still not resolved.
Customer
Verified Buyer
I would give this company NO stars if it was an option. Placed my order for lawn decorations on 12/3/15 and received an email the next day that it shipped. For two weeks I tried to contact customer service by phone, online chat, email with no response. Finally received a tracking number as the original tracking number on the receipt was invalid. This tracking number said it was delivered. Tried again to contact the company by phone, online chat email and no response. Finally received one item out of three (that was the tracking number I had). Tried to call again to see where remainder of my order was.......no response. I called for hours, emailed and tried online chat. Google showed this company had complaints, so I looked into this farther. Filed a complaint with NY BBB and received a refund on my CC the next day!!!! They said my shipment was damaged. I don't think they ever sent it as there was not other tracking numbers. I should have read reviews prior to ordering as I would have never ordered from this company. BEWARE!!!!!
Customer
Verified Buyer
PRODUCT (CHRISTMAS LIGHTS) TOOK OVER 3 WEEKS TO ARRIVE, 5 DAYS BEFORE CHRISTMAS. I TRIED CALLING THE TOLL FREE NUMBER 6 TIMES OVER A 3 DAY PERIOD AND NO ONE WOULD ANSWER. I WENT TO WALMART AND PURCHASED LIGHTS THERE AS I WAS CONVINCED THEY WOULD NOT ARRIVE
Customer
Verified Buyer
Not a very responsive company. Called/emailed customer service which took quite a while to respond. Item was not as advertised, returned them which cost major shipping fees. will not buy from them again
Customer
Verified Buyer
.
Customer
Verified Buyer
.
Customer
Verified Buyer
.
Customer
Verified Buyer
Initial email was in error and i replied as such. Kept getting what looked like automated emails that were simply wrong as to the status of my order and no matter what I said in reply, it did not seem to reach a human being very quickly. Order did not actually ship for almost two weeks after it was placed.
Customer
Verified Buyer
Product is as advertised but arrives so twisted and tangled that getting the lights ready to install takes much longer than the installation. Slow delivery
Customer
Verified Buyer
The item was shipped to me three time and each arrived broken. The first was not properly packed, the second looked to have manufacturing defects, and the third looked like a return that was never looked at and shipped to me. They let me keep all three broken items and refunded me 40% of my order but the refund took several days longer than I was told it would. I doubt I will shop from them again.
Customer
Verified Buyer
Ordered a hard to find Christmas Snow Globe. Shipped UPS Ground because I am cheap. Took over two weeks to arrive, but was excellent condition. When I was notified the product has shipped, there was an error in the email. It said there was a tracking number, but one was missing. When I contacted Customer Service, They re-sent the email with a tracking number within 30 min... All around good experience. I would shop there again.
Customer
Verified Buyer
.
Customer
Verified Buyer
.
Customer
Verified Buyer
.
Customer
Verified Buyer
I sent customer service a complaint about the quality of the Christmas tree I ordered. I never received a response.
Customer
Verified Buyer
Communication could be better. I didn't know that my order shipped in three separate boxes. Receipts do not state that they are from Christmas Central. I wasn't sure at any time where my packages were. It seemed to take awhile for packages to arrive. However, I did get three separate e-mails from Christmas Central saying orders were slow, but the e-mail did not mention what item they were referring to, to it was confusing. Items themselves were very nice. Happy with the items, but communication needs to be better.
Customer
Verified Buyer
.
Customer
Verified Buyer
.
Customer
Verified Buyer
wanted to cancel order because it took so long to ship that it was to late to put up the decorations. Never heard from them box finally arrived 2 days after . I will try to return it.
Customer
Verified Buyer
.
About Christmas Central
Christmas Central offers thousands of high-quality and affordable holiday and seasonal decorations. Find artificial Christmas trees, ornaments, wreaths, outdoor decorations, and more. Plus, shop pool floats, patio furniture, rugs, pillows, and everything you need to decorate your home inside and outside.
Visit Website
Christmas Central is a Verified Merchant
Questions? Contact Us
customerservice@christmascentral.com
1-844-329-5677
Top Rated Products
|
Single Light Candolier Ch... |
|
|
Triple Light Candolier wi... |
|
|
Mini Christmas Light Set ... |
|
Facebook
RaveCapture Commitment
RaveCapture transforms how businesses collect and showcase customer experiences. We take authenticity seriously and only allow 100% verified buyer reviews and UGC.
Guarantee
- RaveCapture Companies Are Held Accountable
- All Reviews Are Verified Customers
- Negative Reviews Can Never Be Deleted
With RaveCapture, you’re not just managing a reputation — you’re sharing the voice of your raving fans.
