Box with garland was way too big and too thin and came in a damaged state. The merchandise could have been easily damaged but was fine, but it wasn't a professional job.

Never got order, their customer service never returned my calls. Glad had Google Trusted.

I ordered some ornaments on Cyber Monday. The tracking number I received wasn't a correct tracking number. I emailed then and received no response. Then I called their customer service and waited for 15 minutes before I was sent to a voice mailbox that said they couldn't take my call but leave a message. I asked that someone please call me back. I never received a response. I did, however, 10 days before Christmas, receive an email stating that they had sent me a new tracking number. A box was delivered with about 1/4 of my order. The rest never arrived. Only through Google Trusted Stores was I able to receive a refund for the items I purchased. I understand that things happen, but kinda disappointed that wasn't able to change the theme of my tree this year.

.

I made my purchase with Christmas Central and I received a confirmation that it was shipped on December 1, 2015. My order has not arrived, the tracking number they sent me was invalid, I contacted customer service and got put on hold for more than 10 minutes and then was told they could not take my call so I was disconnected. I then tried to start a chat online and was told that chat was unavailable also! I cannot get in contact with them and at this point I just want to cancel my order!

.

.

ordered s sets icicle lights,info on there wed site said if one light goes out rest will stay on. weather was bad day lights came, read paperwork in box of lights stated there was no stunt in light string so if one light went rest would not light. sent package with note stating same and ask for refund. I checked other icicle ligts in my area and found same problem. thank you

I realize how challenging it is a smaller company to handle growth... that is why i changed my starts from poor to okay, to have some grace. I placed my order on November 30th and got an email December 1st with a USPS tracking number saying my order was on its way. I waited a couple weeks and when I went to "track" my order the USPS said my number did not exist. I waited another week thinking the order was still processing and when my order did not arrive, and the USPS still said no number existed, I attempted to contact Christmas Central only to not be able to get a hold of anyone. However, I did leave a message and within a couple days I received another email stating my order was on its way, this time from UPS and gave me an arrival date. The package then showed even a day earlier than my estimated delivery date, so for that I am thankful... but we went 3 weeks without our tree up, and will now only have a couple weeks before taking it back down. I'm sure as you grow, you will learn how to better manage the "growing pains" and I wish you all the best in doing so. Thank you for your time

.

it took over a week for them to ship the items. The site says "ships in 2-3 business days. Received a tracking number that wasn't accurate, when I inquired I was told the computer system was generating tracking numbers that did not exist. Call customer service a week after I placed the order to see when it would ship. Was told "running behind, no idea". Then I called back to speak to CS to see if items were still available. Was told they were and if I placed an order it would ship in 2-3 days. When I asked why my order had not shipped in over a week the agent said, sorry I gave you bad information! Geez!

The order arrived - partially. Although the packing slip showed all items were shipped, 2 of 3 table top size artificial Christmas trees were not in the package (1 arrived, 2 did not). I tried online customer support twice, but no one answered. I sent an email, but got only a generic reply, not a response to my request. I called twice, but no one answered; I was re-routed to a generic message asking for my phone number and promising a response within 24 hours, but no response has come.

.

shipping took forever. over 2 weeks but it arrived the day they said it would. i would recommend using a method other than ups ground if you order. other than that everything else was perfect.

Save yourself the trouble and do not use this joke of a company. I was given a bogus tracking number a day after ordering. When I called and tried to ask about that, I was put on terminal hold and finally transferred to a voice mail that never called back. Canceled the order and got my credit card company to refund my purchase. Read any reviews online and you'll see my experience was about average. My mistake was not reading any reviews before I placed an order.

First, my gift recipient received the lovely ornaments and they arrived in good shape. However, the company is very confused and disorganized. They kept sending me Emails about my order that were full of errors and misinformation, some saying the order was shipped when it wasn't, and giving wrong shipping numbers. The order arrived over two weeks after they originally said they shipped it. I'd be happy to order from them again if they get their act together.

.

1. Christmas Wreath arrived with the front of the box in poor condition. The tape had separated from the box. Also, the box was a make-shift box with two larger boxes cut down and then connected with tape. This make-shift box was too small for the Christmas wreath and the wreath was all squashed when opened. As a result, the switch that turns the lights on and off didn't function at all. We were horrified at the packaging and condition of the wreath. 2. Two days after we ordered the wreath we received an e-mail indicating a tracking no. However, when I went to track it, the tracking no. didn't enough numbers so could not obtain tracking information. When I called up customer service, they said the e-mail was an error and a new tracking no. would be sent when the wreath actually shipped. 3). From the time we ordered the wreath until it arrived at our home, it took 14 days. This seem like an inordinate amount of time for a product that was in stock. Needless to say we have a very poor opinion of Christmas Central and will NEVER purchase from you again and NEVER recommend your company to any of the 375 fellow neighbors in our sub-division or anyone else for that matter. You run a slip shod organization and will contact the Better Business Bureau about our experience.

I want to return my purchase as it wasn't what I wanted. The problem is, I have called and left messages and also sent an email as I only live a short distance from Innsbruck Drive in Cheektowaga, NY and would rather just deliver it there myself instead of paying shipping charges. Any assistance you can provide would be greatly appreciated. Thank You, Louise Colello louisec838@gmail.com

My order was placed on 11-30-15. I still have not received all of my order. I ordered a tree, 2 boxes of christmas ornaments, 4 swags, and 2 wreaths. The only thing I have received is the 2 wreaths. I have called and left messages, left a message on their chat and still have not received a call back. I will not be ordering from them again. I would not recommend them to anyone.