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Unresponsive, false deliver date, false tracking numbers, different answers from different departments, no info online regarding shipping delays just false info

We ordered 2 angels for $200 each. We received a different product, 2 angels worth $154 each. I sent pictures of the problem with our order number to their customer service email and asked for a quick response. That was one week ago. I have heard nothing from them even after sending a follow-up email on Wednesday. I put the entire order amount in dispute with the credit card company yesterday.

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must have shipped by snail mail

The only notice we received confirming the order was from Google Trust and it indicated a shipping date of 12/6/2014 after we paid $19.95 for two day shipping on 12/1/2014. We immediately attempted to contact Christmas Central via phone, (no answer), their Chat Room, (unattended), and finally by their website's email option. When we didn't hear back from them within 24 hours, we attempted several more phone calls, (no answer), and emails, (no response). We finally asked that the order be cancelled . Six hours after we sent the email requesting cancellation, we received an email advising us that the order had been shipped! I called them the next day and did get through to the receptionist. I asked to be connected with Customer Service and was placed on hold for 19 minutes before I gave up. We have purchased Christmas d?or from them for the past several years but will NEVER do business with them again. By the way, the package was finally delivered on 12/5/2014. We strongly believe that they should have refunded our $19.95 for 2 day shipping at the very least. As it is, they never responded to any of our attempts to contact them at all.

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Still waiting for a response.

i ordered Christmas lights on the Dec 2nd, on Dec 4th I was send an email saying my order had shipped. There was no tracking info on usps site for days. Finally, when the tracking info showed up, it showed that usps only got on the order on the 11th. I am still waiting for my order after 12 days. It is expected to arrive by EOD on the 16th which is 14 days from the date of purchase. I do a lot of shopping online and this has been the most I have had to wait for an order.

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Christmas Central is having serious customer service issues. I have not received a response for a request for a refund for the item that was not delivered with my order. Their phone lines have not worked in over a week.

Due to extreme weather, our shipment was late. We have some lights that are not working now, we will see about the return experience.

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The price was much lower than others and the product was better than expected. Easy to hang and looks great!

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I paid $26 for 2-day shipping that took 10 days and when I tried to reach them it took 3 days for a response via email and the phone always had a 30+ minute wait time. Finally when I noted their deficiency on twitter they got back to me right away with a $19 refund of shipping still charging me $7 for shipping instead of refunding the entire thing for my inconvenience. This was after the snow storm and they announced they were back up and running so that was not an excuse.

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I'm not sure exactly what happened. When the order was placed I was told 12/3 delivery, I got it exactly one week after 12/3. I got emails from Christmas central saying ordered shipped ups and another that said usps. The tracking numbers were identical on both emails but didn't work for usps or ups. I finally got a tracking number from ups on 12/4 and it was delivered as ups stated,but came from usps. Not sure if was usps or ups or Christmas central that delayed delivery. However the original delivery date and confusing email and tracking numbers were from Christmas Central.

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