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Ups tracking unavailable. I emailed them. No response. Ordered 2 things. Small. Came in 2 boxes. One came in orderly manner. Other was 13 days getting here with no tracking available. Got the package yesterday... Finally. Haven't heard from them yet on email. :(

I ordered 72 ornaments and only received 60 of them, so I am missing 2 items from my order. I have called numerous times to no response and have sent and email with no response. I received an email from the company saying that snow shut down their systems and to resend my email - which I did, but I still have not gotten a response. This was my very first Christmas tree, my first time hosting Christmas, and now I am missing a large portion of the ornaments for me tree. I have requested them to be overnight shipped immediately or a full refund, but neither has happened so far.

Took 3-4 days to receive email confirmation of my order. Part of my order was fine but one of the Christmas trees arrived with the styrofoam packing broken into bits. As such the tree was covered in it and impossible to clean all of it out. Plus the tree was advertised as 6'5" tall but that was a total misrepresentation. One single sprig rose up from the top of the tree which was 5'6" at best. Have tried repeatedly to call customer service but the line always rings busy. Got through one time on Monday to a recording that said office hours are 8am to 5pm M-F, and then a second recording that said they were closed for the day. The call was made at 4:15pm. Sent an email to customer service yesterday requesting a return shipping label for return of the tree. No response thus far. Very poor service all around.

Packages were a day late from the original promised.

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Everything was going well and the company sent me an email claiming the shipment had shipped on Tuesday. I didn't find out until calling to check on the order on Thursday that the order had not shipped, but was only just then shipping. Also, the reason I had selected Christmas Central was because in talking with a representative, was told my items would be shipped out of their warehouse in upstate NY, but found out (on Thursday) that they were being shipped from much further away and would not get to me in the estimated time I was initially given by that representative. To make things worse, in calling to check on the order on Friday, found out that three of the wreaths that I had ordered were not even on the way. There was no effort to automatically refund me for the wreaths until I had to ask for it. On top of all of that, in calling several times, had to wait almost an hour each time before reaching someone on the phone. And whenever I did finally get through, the customer service representatives were never able to answer my questions. Just a terrible experience overall and I will NEVER order from Christmas Central again. EVER.

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Weather problems were going to delay my shipment out of the wearhouse so I needed to calld Customer Service . The person I spoke with was exceptional, she provided a quick fix to my situation. I was extremely satisfied with the exceptional customer service I received. I highly recommend Christmas Center.

I did try to contact them through email and phone, with no success. this is probably a very busy time of the year. I did receive our Christmas trees and they were beautiful, and that is all that matters - it took about 7 days. Very satisfied.

I'm happy with Christmas Central's website and products, but their shipping seems to be pretty slow. It took 12 days from placing my order until it arrived. It was only being shipped from New York to Virginia. I realize that the shipping was free, but still that's a long time for a relatively short distance.

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Not much different than on line purchasing from other sites.

When the Gingerbread Man stocking holder I ordered arrived it was in a large box with some bubble wrap around it but it had room to move in the box and the star was broken off of his hand. I have since glued it back on but feel that he should have been in a smaller box and better wrapped given the he had items like that attached to him. So I would rate their shipping process as poor.

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Packaged well. Arrived a day early!