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Received conflicting emails regarding who was delivering (one email said UPS and another said USPS) both emails had an incorrect tracking number. I sent an email with my comcerns and never received a reply. Everytime I tried to call all the circuits were busy or they were closed.

Ordered on 11/26. They charged my card on 11/28. Received emails advancing delivery estimates. Package finally left Buffalo on 12/5. Arrived on 12/12, LONG after the need had passed. I contacted company site with major complaint, they NEVER responded.

Wrong order was sent and no response from company via email. Phones are down or off hook. Ordered 6" LED lights and got decorative nests with eggs in them. Still smh.

Online shopping was easy, but delivery time was long. Maybe due to Thanksgiving holiday.

I've called and emailed customer service with no response. All their lines remain busy every time I try to call and they have no responded to my email. My order was in pieces upon arrival and I can't get a hold of anyone to see about replacement

I did not receive a portion of my order when expected, so I wrote to customer service. I never received a direct reply from them, but did receive notice of shipping from a carrier two days later. I would have preferred to receive a response from the company too.

I emailed several times but never recived a response . They stated packages where shipped however they were not shipped until 8 to 9 days later. The actual shipping took another week. They stated one order was shipped but it belonged to a different order of merchantise. Its been a very confusing transaction

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calls left on hold for a min of 20 minutes emails get no response. my order took 3 weeks to show up because they never sent it like they said. worst service ever!

I will never do business with Christmas Central again. Christmas Central didn't ship my order until nine days after I received my shipping notification. As a result, I didn't receive my order until the Christmas season was half over. When I asked for clarification on the shipping date, I got no response despite several emails. When I called them, nobody answered and I got a recording saying that they were delayed by the bad weather in Buffalo, NY. This sounds like a valid excuse, but it's not: I placed my order at least five days AFTER the bad weather occurred. Despite the fact that they were unable to fulfill orders, they did not communicate anywhere pre-purchase about a possible delay, they did not add a message to their site, and they did not adjust the delivery dates posted throughout their site. When I asked for some sort of restitution in the form of a gift card, coupon, or partial refund, they were indignant and said that it wasn't their fault. True, the snow storm was beyond their control, but they had MANY days to inform their customers so we could make other arrangements for our timely Christmas purchases if Christmas Central was unable to fulfill them. I filed a claim with Google Trusted Stores. Even after GTS intervened, Christmas Central (CC) was difficult: they falsely reported to Google that CC had resolved my issue, when in fact they had literally done *nothing* to resolve it. They did not contact me in any way and yet they reported to Google that it had been resolved. Eventually Google sent me a $25 "gift" for my inconvenience, for which I am appreciative. Christmas Central never acknowledged their poor customer service, never answered my emails over multiple days, never returned my phone messages, never gave me an updated expectation of when my packages would arrive, and never even apologized even though my purchases came almost two weeks late. Two weeks is a big difference when you're waiting for Christmas-tree lights and other seasonal items! Because of their abysmal customer service, I will never trust Christmas Central with timely Christmas purchases again.

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Product was as stated-

My order was incorrect and did not include all my order no offer to correct and had to ask for a refund on the items I did not receive.

Have received 2 of 3 items, one on back order. so far, all is good.

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order took a long time to ship. The merchandise was fine...nothing special

no problems and quality was good

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i ordered a wall christmas tree that they said was 3 feet tall...well yes it was if you counted the 'stem' and the 'long single branch at the top...it's more like 2 feet...we hung it outside. but you get what you pay for and tho i don't feel it is worth the price, it's also not worth sinking any more money into it. i'll donate it to goodwill after christmas and not buy from this company again.