I ordered from christmas central right before a big snowstorm hit the city they are in that caused them to be shut down for several days. I had received and email saying my items had been shipped before the storm but the tracking number provided did not work. The next day I reveived another email explaining the situation and that there was going to be a delay- I totally understood. I emailed again a few days later to find out more information because the email I received had said it was shipped before the storm but the tracking number didn't work and I was confused about when I should expect it. A few days later I reveived a reply that gave a new tracking number and eta and the package arrived that same day. The products worked and I am happy with the customer service in light of the situation. A+

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The quality of the merchandise was impressive. It appeared to be very nice in the online photo, but it was even nicer when it arrived. I'll definitely purchase from them again.

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I found exactly what I wanted and at a good price. I was concerned after receiving a confirmation e-mail that two items had shipped then received only one item. I contacted customer service. Anna was very pleasant. She researched my order and told me the second item would arrive this afternoon. When I got home from work the second item had arrived. This was my first time using Christmas Central but it won't be the last time.

On 11/20 I received an email that my item had been shipped with a tracking number. That tracking number never did show up in the UPS system so this week I tried to call and check on the item. Neither the 1800 number or the local number was a working number. I emailed but never heard back and then also tried to do the live online chat but no one was ever available. Finally yesterday my item did arrive, but it would have been nice if I was able to communicate with a member of that company.

I haven't yet contacted customer service. I tried, but they were closed at 5p. I placed an order on 11/13, and I received half of the order. The other half has yet to be received and its 12/3. To complicate things, I assumed I forgot to order the items that were missing from my order and reordered them. Unfortunately, none of the tracking numbers with the shipping confirmation emails actually work through USPS. They indicate "NOT FOUND." I sincerely hope this is a professional company, and my issues are addressed...and my duplicate order is returned. As of now, I am not impressed and will never order again.

One item was clearly a return (missing hooks, half of the lights inactive) but not worth the time to hassle with it. Rest of items work great, very reasonable prices.

They sent me an e-mail stating that my order shipped. The following day I received a letter via e-mail stating that because of the weather just outside of BuffAlo my order would be delayed but they were working quickly to fill orders. That was sent on November 20th. The order was placed on November 15th. Since, I haven't received my item ordered or another message regarding my order. Right now I am not happy about my recent experience. If the item is not received sometime this week I will cancel the order and stop payment through my credit card which hopefully hasn't been charged as yet.

Despite record breaking snows, my order was delivered on time!

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I placed the order online on Sunday 11/16/14. A few hours later, I decided to cancel the order because I found another solution to my problem for which I ordered the device. However, there was no way to cancel the order from the website. I tried calling, but the phones are not answered on the weekend. So, I e-mailed my notice of cancellation 4 hours from the time stamp on my order. However, 2 days later on Tuesday 11/18/14, I received a response to my e-mail telling me that the order had been processed. I replied to the e-mail immediately explaining that my request for cancellation had been sent to them 2 days ahead of their notice that that the order had been processed and that had they reviewed the e-mail on Monday, they would have been able to hold processing of the order. At that point the order was processed, but not shipped. I received a reply back within an hour telling me that they don't allow orders to be cancelled, but they would try to pull my order and cancel it, but would be back in touch. I heard nothing back until Wednesday 11/19/14 when I was notified by an automated e-mail that my order had shipped. It included a tracking number for the US Postal Service. On 11/20/14 I received an automated "Dear Customer" e-mail explaining that all warehouse operations had to be shut down due to the unusual amount of snow that had hit the area and that orders would be delayed in being shipped. On 11/28/14 I returned home from the Thanksgiving Holiday fully expecting my order to have been delivered. It was still not there. I entered the tracking number Christmas Central had sent to me on 11/19/14 and the USPS tracking system said it was an invalid number. I went to the Christmas Central website and tried to use their live chat feature to follow up on this order. The live chat feature was down and opened an e-mail dialog box for me to leave a message - which I did. I received no response. Today, the package arrived. The box was crushed (I took photos to prove this), the box was stamped that when it arrived at the postal station it was an open box - they taped it up and delivered it. Since it was shipped by USPS, I did not have the opportunity to refuse the shipment. This has been a horrible experience. What kind of online company will not allow the cancellation of an order?! I realize the weather delay was out of their control, but if the package had actually shipped on the day they told me it had shipped, it would have been out of town before the snowfall hit. It has been one lie after another and I cannot believe that Google would consider this vendor a "Trusted Store." Of course, I cannot return the item because it is supposed to be returned in its original packaging - which is virtually destroyed at this point. Since I have not opened the box, I have no idea whether the item is damaged or not, but I would venture a guess that it didn't fare too well. Since the customer service department has been of no help. I will be contacting my credit card company to dispute the charge and I will be notifying the State Attorney General's office of the business practice of an online store who refuses to cancel an order despite the fact they are contacted before an order ships. This is absolutely preposterous!

I called them and told them I haven't received my order and I placed the order on 11-17-14 and they told me that I had to give it more time I am very disappointed in their late delivery and poor customer service. As of today Monday 12/1/14 I still have not received my order and I am still waiting for it to arrive. Virginia Toledo

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Packaged arrived in time despite the Buffalo blizzard. Great job!

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I received an email on Nov 19 that the order shipped. apparently it did not due to the storm in Buffalo. It is now Dec 1 and still trying to contact customer service to check the status. They do not reply to emails, do not answer phone, do not answer the on-line chat. I understand the weather difficulties but it has been a long time since the storm and the customer support should at least send a message on the status of the order.

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